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Frequently Asked Questions (FAQs):
Do you carry catalogs?
Is your web site secure?
Do you charge taxes?
Do you have
special pricing for medical professional?
Do you offer volume discounts?
Do you assist with Medicare/Medicaid claim processing?
In what currency are the prices on your site?
Do you ship internationally?
What is your Return Policy?
What carriers does your company use for shipping?
What are your shipping rates?
Do you share buyer's information?
Can I pay using a check?
Can payments be made
with a Purchase Order (P.O.)?
What is the cut-off time for order
processing?
Do you carry catalogs?
Our web site is our catalogue. We carry products from numerous manufactures and suppliers. We add dozens of products to the web site on daily
basis. However, if you are looking for something in particular, we'll be happy to
assist you with your search. Please call us toll free at 1-877-706-4480 and a
customer service representative will be happy to assist you.
Is your web site secure?
Every order at Medical Supplies & Equipment Company is secure. All data
submitted via the checkout form is encrypted using SSL (Secure Sockets Layer)
encryption. The standard, unsecured URL address begins "http://". When you enter
secure mode, the beginning of the URL address will change to "https://"; the "s"
stands for secure. You'll also see a padlock symbol at the bottom of your
browser window when the browser is in secure mode.
Do you charge taxes?
We charge a state sales tax of 8.25% for Texas residents only. All other
orders are not subject to sales taxes at this time.
Do you have
special pricing for medical professional?
Yes, we do offer special discounts to medical
professionals such as doctors, nurses, technicians, clinicians, etc. To qualify, please
click
here to complete the On-line Medical Professional Discount Application. There is no minimum purchase
requirement for the medical professionals.
Do you offer volume discounts?
Volume discounts are available for individual buyers. The discount varies on
a product-by-product basis and you do not need to be a registered Reseller to qualify. Minimum order amount is applicable. Please call us toll free
at 1-877-706-4480 or email us at info@msecompany.net for more info.
Do you assist with Medicare/ Medicaid claim processing?
We do not provide claim processing for Medicare/ Medicaid claims.
In what currency are the prices on your site?
All prices are in US dollars.
Do you ship internationally?
Yes, we do ship globally. Certain conditions apply. For international orders,
with the exception of Canada, we do not accept payments by credit card. Payments
must be made in-full either via bank wire transfer, money order, cashier’s check
or Western Union before the product is shipped. Payments can also be made via a
personal check from a US bank account. Check payment must clear before the
product is shipped out.
Please be advised that it is rarely economical to purchase low price items
for shipment overseas. The shipping cost on international orders may run 3 to 5
times the domestic shipping rate for the same items. Certain products may also
be subject to import regulations and duties. Please check with the country’s
Customs Office for local regulations. All fees are the responsibility of the
client.
What is your Return Policy?
All purchases are subject to the Return Policy. Please click here to learn
more.
What carriers does your company use for shipping?
We use all of the major carriers, including UPS, FedEx, USPS, Airborne
Express/ DHL.
What are your shipping rates?
The shipping rates are subject to the type of delivery services selected as
well as the size and weight of the items purchased. Many of the products that
we carry have a pre-assigned shipping rate. However, on some of the bulkier
items as well as used medical equipment, we contact our carriers for shipping
cost information. When we have to obtain a shipping quote to complete your order, we will
always contact you to obtain your approval on the shipping chargesl before charging your account.
Do you share buyer’s information?
It is the company policy not to share or sell customer information with any
Third Party. Medical Supplies & Equipment Company, LLC reserves the right to use
customer information for the promotion of its products
and services. Customers always reserve the right to remove their email address
from our database.
Can I pay using a check?
Yes, we are happy to accept payments via personal or company checks.
Please be advised that the check must first be deposited and cleared by our bank
before any products will be shipped out. This process may take up to five
(5) business days for out-of-state checks. Payments made using Cashier's
Check do not require any wait time. Products are shipped upon receipt of
the Casher's Check.
Can payments be
made with a Purchase Order (P.O.)?
Yes, we are happy to accept Purchase Order payments.
You must first fax a purchase order on a company letter, including a contact
person in the account's payable department, to 713.706.4161. A credit
application and a list credit references may be required prior to order
processing. Please be advised that credit check may take up to ten
(10) business days. Approved accounts will have up to 30 days to make
payments on outstanding purchase orders.
What is the cut-off time for
order processing?
Orders for products that are available in stock
and which are placed prior to 3 pm Central time during the regular work week are
typically processed within 2-4 hours. Orders placed after 3 pm Central time, on
weekends or holidays are processed the following work day. An order
cancellation fee of 10% will be charged on all orders that have already been
processed, but not shipped.
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