Ask The Pros:

Question
Can you please tell me the manufacturer of this pillow Thank You

Answer
This is a Core Products pillow.

Date Posted:
3/13/2011 12:46:20 PM

Question
Are the units in the case individually packed

Answer
Ms. Rose, the tubing is individually packed, and sterile. Thank you for your inquiry, and have a great day.

Date Posted:
3/12/2011 6:07:18 PM

Question
My mother in law has alzimers and talks on the phone to her friend who also has alzimers for 3 to 4 hours at a time or she forgets to disconect the call,this is giving us huge bills, we need something to disconect calls at 50mins, any ideas would be welcome Thanks

Answer

Dear Joan:

I fear that we do not carry any devices which will address this issue.   

Date Posted:
3/12/2011 10:22:54 AM

Question
I seek a quality IFC device like my therapist that has a program using 4 electrodes. The pulsations should vary from slow to fast, move from top to bottom, vary in intensity and duration--then repeat over and over. I also want a timer. What do you suggest Thanks.

Answer

Dear Larry:

These units are available by prescription only or to a certified medical professional. 

Date Posted:
3/12/2011 1:41:01 AM

Question
I have one of these manikins. Do you carry or can you tell me where I can order replacement parts. I am needing to replace the chest flap which has become damaged over the years and I have lost all documentation on the manikin.

Answer
Thank you for your inquiry. Can you be more specify? Was the heart and lung sound kit purchased with this manikin?

Date Posted:
3/11/2011 11:18:30 PM

Question
IS there a way that I can see the detail on this cap Im wondering just what it means that the elastic is double stitched. Thank you.

Answer

Dear Candace,

Thank you for the inquiry. I can send a sample if you like. Please email your address.

Respectfully,

Christina Villa - MSEC

Date Posted:
3/11/2011 5:47:15 PM

Question
my apologies - after having asked my question I then read your FAQ''s and my question was answered. what i do need to know now is if you are able to supply the inserts and/or the packaging in french.

Answer

Dear Ms. Ocarroll:

Thank you for your inquiry.  Depending on the product, multi-language instructions may already be included.  Please let us know what products you are interested in and we will confirm availability of instructions in French.   

Date Posted:
3/11/2011 8:42:36 AM

Question
Is there a store near my home in Bethesda, Maryland 20817 to purchase pull-up medium womens protective underwear???

Answer

Dear Ms. Ginsburg:

We are an online company and are unaware of any stores in your area which may carry this product.

Date Posted:
3/10/2011 4:41:11 PM

Question
Need to know the measurements from ring to ring when laid flat please. This is for husband and the one he has been using measures 22. We can not go any smaller.

Answer

Dear Carol,

Thank you for contacting us.  Ours measures 22 inches.

Respectfully,

MSEC

Date Posted:
3/10/2011 3:20:03 PM

Question
I would like to know if this is a hospital bed and if the bed moves up and down like a regular hospital bed. i am a quadriplegic and have attendants who care for me and need to have the bed go up to hip level for my care and also down for transfering into my chair

Answer

Dear Rob,

Thank you for the inquiry. Unfortunately, this bed does not move up and down.  We are sorry for the inconvenience.

The following beds do go up and down:

http://www.medical-supplies-equipment-company.com/product/ppf/id/15985/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/22554/new_prod_full.asp

Respectfully,

MSEC

Date Posted:
3/10/2011 3:08:12 PM

Question
Please tell me what is the recommended way to clean this bagThank you!

Answer
It is suggested to use a mild, non-bleach soap on a wet rag, wipe clean and dry immediately.

Date Posted:
3/10/2011 12:19:43 PM

Question
Can we mount these moniotrs to something other than a wall and does it come with the baskets

Answer

Dear Debbie,

Thank you for the inquiry. You can drill the screws in anything that can withstand the weight of the unit. The basket comes with the unit as long as you order the wall mount unit.

Respectfully,

MSEC

Date Posted:
3/10/2011 11:43:31 AM

Question
When cleaning the bell of a stethoscope with an alcohol prep pad what is the contact/kill time?

Answer

Dear Ms. Then:

The kill time would depend on the type of germs.  Although, some germs can be killed within a minute, safe practice recommendations are up to 5 or more minutes between uses.

Date Posted:
3/9/2011 1:22:30 PM

Question
Im looking for a product that will help patient to keep their lungs expanded using quiet breathing for about a mintue, while laying on their backs. Do you think you have anything that might work

Answer

Dear Beth:

Thank you for your inquiry.  At this time, we are not aware of a device which may be able to accomplish your objective. 

Date Posted:
3/9/2011 11:01:38 AM

Question
I wondered if you had more info and a picture/specs for the 9228001BUR. We have LED lights for exams and just need the articulating arms.

Answer
Thank you for your inquiry. We currently do not have anymore available specs for this option. This arm is designed for one of our LED operation lamps. We apologize for the inconvenience.  

Date Posted:
3/9/2011 12:15:54 AM

Question
My Dr. prescribed an orthopedic neck pillow and I need it to be billed to my Workmans Comp. adjuster. Can you do this? I have all our information. Thanks. Leasa Brock

Answer

Dear Ms. Brock:

Thank you for your inquiry.  Unfortunately, we do not file for workman's comp.   

Date Posted:
3/8/2011 6:53:01 PM

Question
Hello, im looking for the disposable stool collection kits. It's sort of like saran wrap that sits across the toilet and after the stool is collected it gets flushed down the toiler. I need to know if you guys carry/manufacture those or do you know another company that does.

Answer

Dear Elizabeth,

Thank you for the inquiry. Unfortunately, we do not carry this item. Try contacting Meridian Diagnostics at 1-800-266-2222.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
3/8/2011 3:30:32 PM

Question
My father is 69 and he has a broken hip and he has alzheimer''s disease. He cannot move. What lifter can I use to wash him and move him?

Answer

There are a few options available.  Depending upon your weight restrictions and how you would like to operate the unit, you may choose a standard capacity (usually under 350lbs) or bariatric capacity (400lbs or greater) and a manual hydraulic lift or an electric battery operated lift.

Various slings are available, if you are planning on using this for showering purposes, we would recommend a mesh sling, possibly with commode opening if you will be using this for toileting purposes as well.

Date Posted:
3/8/2011 2:42:13 PM

Question
Does this table warmer have a grounded plug, or is this considered something safe for use that would pass hospital patient safety

Answer

Dear Ms. Gilbert:

This item comes with an automated over-heat protection built in sensor which is designed to shut off and alllow the unit to cool if it reaches maximum allowable operating temperature. 

Date Posted:
3/8/2011 1:32:45 PM

Question
Hi My name is Brandon Falone and I am the sales manager here at Mediflow. I was inquiring to locate the proper person to speak with about you possibly carrying our product. Over the past 10 years our pillow has been the number one selling pillow in chiropractic and I believe it would be a great addition to your catalog. Thank you, Brandon Falone brandon.f@mediflow.com

Answer

Dear Brandon:

Thank you for your inquiry.  You can contact Kemuel Gilbert at kgilbert@msecom.net.   

Date Posted:
3/8/2011 10:47:04 AM