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To return merchandise for credit or replacement, you
MUST:
Obtain a
Return Authorization Number (RAN)
by completing
On-line RAN Form or
calling us toll free at 1-877-706-4480.
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Packages without RAN posted on
the box will not be accepted and will be
returned to you.
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Packages can not be returned directly
to the manufacturer or the shipping warehouse.
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All customers must
review and approve the Return Policy prior to placing an order.
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All returns
must be in their original packaging and require an RAN clearly marked on top of
the package. Packages without an RAN will not be accepted. To obtain your RAN, please complete the
On-line RAN Form.
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Returned items that have suffered physical damage by the customer will
not
be accepted for any reason.
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All products purchased from
Medical Supplies & Equipment Company may be returned within a period of 30 days
from the date of purchase.
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Only those items specifically
designated as being on Back-Order may be returned within a period of
30 days from the date of delivery.
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All returns are subject to a 25% restocking fee.
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Shipping is
non-refundable. All shipping charges related to returns on international orders are the responsibility of the customer.
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Credit for purchases will
only be issued once the returned item has been received, inspected and
processed by the shipping/ receiving department. Customers whose
returned merchandise arrives with missing parts or components will be
charged for the missing parts in addition to the restocking fee. Prior
to issuing credit a customer service representative will contact the
client via phone, email or fax and inform them of the total credit to be
issued to the customer.
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Orders for products that are available in stock and which are placed
prior to 3 pm Central time during the regular work week are typically
processed within 2-4 hours. Orders placed after 3 pm Central time, on
weekends or holidays are processed the following work day.
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An order
cancellation fee of 10% will be charged on all orders that have
already been processed, but not shipped. Cancellation fee will be waived if a product(s) has been discontinued and a substitute product(s) for the same or lower price is not available.
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All used medical equipment are a
final sale and are not refundable or exchangeable without a prior written
permission from Medical Supplies & Equipment Company.
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Due to the nature of items in
the Specials section (as identified by Medical Supplies &
Equipment Company), returns for credit or replacement will be
limited to those products that are damaged or defective upon delivery.
Due to limited stock, replacements for Special category products may not
be available immediately.
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Defective
medical products will be exchanged with the same products.
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Items
such as exam tables, treatment, storage & narcotics cabinets, mayo stands, hospital beds, lift chairs, customized power chairs, wheelchairs, scooters, etc.
as well as any custom/
special orders are not returnable and nonrefundable. These products can not be returned
to Medical Supplies & Equipment Company and may only be
repaired or retuned to the manufacturer at the manufacturer’s discretion. All written product
warranties will be honored by the product manufacturer.
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Any product
that has been worn or came into contact with the human body is not
returnable or refundable. Items such as
pillows, diapers, mattresses, cushions, hand splints, commodes and other medical supplies
and products are single-use patient items and cannot be returned due to
state and federal regulations.
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Medical Supplies & Equipment
Company is not liable for shipments made to
us. We recommend that our customers use shipping companies such as UPS,
FedEx, DHL/ Airborne Express or the U.S. Postal Service with good
packaging (original packing preferred) and full insurance paid. The RAN
that was issued to you should be clearly written on the top of the box and not
covered by any labels. Some of the products will be shipped directly to the
manufacturer. Please contact us for proper shipping instructions.
