If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!
Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.
Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.
Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.
Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.
Question
Hello, I am NOT Placing an order at this time. This is a firm inquiry on your ability to fill emergency order requests to ship to a US Army base in Germany. We need all quotes to include air freight and expected ship/delivery times. We are interested in 30,000 each units of 24 inch latex free Surgical bouffant caps,Blue. We would be interested in your available to ship date. We will also be requesting like questions for Isolation gowns/gloves and shoe covers. Can you please supply contract dates on your GSA contract listed on your website? Please respond as soon as possible to this request. Thank you, Richard F. DiBucci MBA BSN RN Clinical Standardization Specialist, USAMMCE MSD, Medical Surgical SME ***For 24/7 COVID-19 COIC Support: DSN 314-590-9014 / Commercial +49 0 6371-9464-9014 *** DSN: 314-495-6615 Cell from Outside Germany: +49 151 6884 8946 Cell from Inside Germany: 0151 6884 8946 richard.f.dibucci.civ@mail.mil
Answer
Hello Mr. Dibucci,
Thank you for reaching out to MSEC.
One of our customer support specialists will be reaching out by email with additional information about the quote you are interested in. In the meantime, if you think of any additional questions please feel free to give us a call on our toll free number 1-888-706-4480. We are available Monday- Friday between 8 to 5 CST.
Respectfully,
Date Posted:
7/10/2020 1:40:39 AM
Question
Hello, I am wondering how you recommend cleaning the foam bumper on this face shield in order to reuse. Thank you, Jennifer
Answer
Good morning Jennifer,
Thank you for reaching out to MSEC.
The XF0585VMAX shields are technically classified as a disposable item so we do not have any disinfecting instructions for the shields. It is a personal decision to reuse the shields and do recommend sanitizing between uses. I would not recommend any solutions that contain bleach whether they are diluted or not as the bleach may compromise the structural integrity of the foam bumper. You might want to look into some type of hospital grade disinfecting wipes or Lysol spray.
Please feel free to call us at 1-888-706-4480 if you have any additional questions.
Respectfully,
MSEC Customer Support
Date Posted:
7/8/2020 6:15:57 PM
Question
How does your sizing work. Will an extra large fit up to a size 20 women What womens sizes relate to your small, medium and large. Do they come in 2x or larger. What would the cost be if we ordered in volume?
Answer
Hello Ms. Zampino,
Thank you for reaching out to MSEC.
One of our customer support specialists will be reaching out by email with additional information about the lab jackets you are interested in. In the meantime, if you think of any additional questions please feel free to give us a call on our toll free number 1-888-706-4480. We are available Monday- Friday between 8 to 5 CST.
Respectfully,
Date Posted:
7/7/2020 3:48:42 PM
Question
I want to know if this coveralls are type 3 of protection.Please
Answer
Hello Lisa,
Thank you for reaching out to MSEC. One of our customer support specialist is looking into this item and will follow up with you once they have more information.
Respectfully,
MSEC
Date Posted:
7/1/2020 4:50:09 PM
Question
Good morning, I am a case manager with Molina healthcare of TX. I have a member who is in need of an elliptical with an MD order that would be going through our waiver program. Do you all work with medical insurances for such items? Please provide with any information possible. Thank you
Answer
Thank you for your inquiry. Unfortunately, we donot work with medical insurance.
Date Posted:
6/30/2020 8:48:07 AM
Question
Looking for a shoe that has no sole under left great toe. Goal us to relieve all pressure from underside of toe. Do you have something like this?
Answer
Good afternoon Julie,
Thank you for reaching out to MSEC.
Once of our customer support specialist will be in contact with you shortly regarding your custom shoe inquiry.
Respectfully,
MSEC Customer Support
Date Posted:
6/27/2020 11:49:25 AM
Question
Good Afternoon, Please have a sales representative contact me regarding pricing on scrub tops and bottoms, sizes small, medium, large, XL, 2XL, and 3XL. Volume is around 60 each per week. This is for Riverside Behavioral Health Center.
Answer
Good afternoon David,
Thank you for reaching out to MSEC. One of our support specialists will be reaching out to you shortly regarding your inquiry.
Respectfully,
MSEC Customer Support
Date Posted:
6/26/2020 1:02:24 PM
Question
I was wondering if medicare would cover cost of the inversion table?
Answer
Thank you for your inquiry. Medicare reviews each situation on a case by case basis. Please contact Medicare for a response to your inquiry.
Date Posted:
6/25/2020 4:40:50 AM
Question
i am seeking quotation for 81 cases of 50 for lab coat, disposable, medium, knit cuffs, snap front closure long sleeves, full length with pockets, white or blue or equivalent to Medline NONSW100M
Answer
Good afternoon Ms. Flora,
Thank you for your interest in MSEC.
I am checking on current availability with our warehouses now to see if we have any lab coats on hand that meet your specifications. I will follow up with you once I have been able to confirm availability and quote the coats for you if we are able to.
Please feel free to reach out to me directly if you have any questions or need to add any items to the list of what you would like quoted.
Respectfully,
Christa Wong
713-706-4480 ext. 107
Christa@msec.co
Date Posted:
6/24/2020 4:15:12 PM
Question
Can you please send me a quote for a Qty of 10,000 of item XE0833VMAXPlease also include a shipping quote to zip code 85003.Thank you,Mary
Answer
Afternoon Ms. Moses:
Thank you for your inquiry. A quote has been emailed to you.
Date Posted:
6/24/2020 2:14:26 PM
Question
Where can replacement parts be purchased from
Answer
Please send us pictures of the damage parts
Date Posted:
6/23/2020 1:18:26 PM
Question
Do you have any blood drawing chairs that are MRI safe?
Answer
Afternoon David:
Thank you for your inquiry. Unfortunately, we donot have an MRI safe phlebotomy chair at this time.
Date Posted:
6/18/2020 12:39:59 PM
Question
I am looking for replacement paper for our Digital Electrocardiograph machine. It states in the user manual that it is heat sensitive recording paper fan-fold paper of 210 mm x 140 mm. I attempted to order paper but received the wrong paper as the company replaced it with a compatible paper.
Answer
Good morning Ms. Clark,
Thank you for your inquiry.
One of our customer support specialists will be reaching out to you directly to get some more information from you so that we can better assist you in your search.
Respectfully,
MSEC Customer Support
Date Posted:
6/18/2020 9:19:26 AM
Question
Hello, can these blankets be :1 washed on hot water2 bleached3 machine dried I am a Licensed Massage Therapist about to re-open my practice in NY.Thank you.
Answer
Good morning Ms. Hintze,
Thank you for your inquiry.
I am currently in the process of getting more information on this product to answer your questions. One of our customer support specialists will be in contact with you shortly to follow up.
Respectfully,
MSEC
Date Posted:
6/15/2020 12:48:23 PM
Question
Hi, When will these be back in stock Thank you!
Answer
Morning:
We currently have MS3C-DFM in stock. We dont have an anticipated restock date for Ultra-3-in-1 sensitive petite ear loop mask, XE0165VMAX
Date Posted:
6/11/2020 6:57:00 AM
Question
Hello. I cannot seem to find the sizing range on this item. Could you esse help me out. Thanks so much.
Answer
Good morning,
Thank you for your inquiry. All shoe covers on our website are out of stock with no available re-stock date except for the MS3C-SC-100PK. Thses are in stock and available to ship today. Please let me know if you have any addiational questions.
Regards,
Lucinda Eshenbaugh
Date Posted:
6/9/2020 12:33:21 AM
Question
do you bill insurance companies or can thi be a DME rental
Answer
Good Afternoon Sylvia:
Thank you for your inquiry. We dont believe that insurance will cover this product. At this point, we dont offer rental as an option. We can offer 50/50 payment with valid credit card on file. 50 percent upfornt and 50 percent within 30 days of delivery.
Date Posted:
6/8/2020 9:42:51 AM
Question
This item says 1 box. How many breathing tubes in a box
Answer
Good Afternoon Susan:
Thank you for your inquiry. These are sold as each. We have these in stock. Please let us know if you have any questions.
Date Posted:
6/2/2020 12:38:45 PM
Question
Is your extra tall hip stool for use in the shower?
Answer
Good afternoon and thank you for your inquiry. Extra Tall Hip Stool with Adjustable Arms Item# 55421DRV comes with anti slip leg tips and can be used in a shower.
Date Posted:
5/31/2020 2:20:55 PM
Question
Can you let me know what the shipping charges for the replacement battery for MS3C-300TSB would be to 67 North Drexel Ave La Grange Illinois 60525Thank you in advance for your attention to this request.
Answer
Thank you for your inquiry. Shipping cost for replacement battery would be $23.41. You can place an order online or call our offices at 877-706-4480.
Date Posted:
5/31/2020 10:17:40 AM
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