Ask The Pros:

Question
i am disabled and on social security. diabetes and severe neropthy, Do you know if I can get help from help purchasing a tub as medical supplies through the fed. government?? Kinda like the mobile chairs they sell all over the tv. you would think with all the evidence of the therapeutic advantages this could offer me it would be covered. Is it????

Answer

Dear Mr: Boury:

Thank you for your inquiry.  Unfortunately, our company does not deal with Medicare/ Medicaid, so we would not be the best source to answer your questions.  You may wish to look up Durable Medical Equipment Dealer listings in your local yellow pages.  Many local dealers do accept Medicare coverage and should be more helpful in answering your questions.  

Date Posted:
1/22/2011 4:38:03 AM

Question
Hello,Do you ship to CanadaCan you tell what the height adjustment is please?Many thanksLarry

Answer

This 10 foot parallel bar is unable to ship to Canada, however we will ship our 9 Foot Folding Parallel Bars to Canada.  The height adjustment on these bars is 28in to 41in.

Date Posted:
1/20/2011 11:46:10 PM

Question
I need to replace an adult size bell for my SR stethoscope which broke when I dropped it. I cant find a separate accessory kit to order it. Would like to grt 2.

Answer
To guarantee the same sound quality, we would suggest getting the same brand of your current unit.  If you know the manufacturer, please advise and we may let you know if we have replacement parts available.

Date Posted:
1/20/2011 4:40:24 PM

Question
What is the approx. weight of this unit. Can it be recessed into wall Thanks

Answer

The approximate weight of this cabinet is 230lbs.

As this is a free-standing cabinet with legs, it would generally not be used as a recessed cabinet, however if this is how you would like to use it, we would recommend consulting with your architect.

It may pose a problem to be flush with the wall in which it would be recessed for door opening purposes, however there is an inch or so to work with outside of the hinges.

Date Posted:
1/20/2011 1:48:54 PM

Question
I own a fitness center and need to turn a group shower' area into private stalls. Can these kits be modified to much smaller spaces, or can you suggest another method of partitioning.

Answer

Thank you for your inquiry. Please click here to fill out our custom cubicle curtain form, once completely please fax to 713-706-4161 in order to receive a quote.

Date Posted:
1/20/2011 9:30:03 AM

Question
what shoe sizes do the medium, large and extra large actually cover

Answer

• medium: 7- 8
• large: 9-10
• x large: 11 +

Date Posted:
1/20/2011 8:50:36 AM

Question
I pruchased an item on Jan 7th it has still not arrieved. I recieved a conformation number of 129911 Please look into this as 13 day''s seems a long time. I expected the small item to arrive within 5-7 days. Where is it!!!

Answer

Mr. Goepfert,

After checking with the processing representative, it seems that your order is a vendor direct item which takes 10 business days to ship.  It is anticipated to leave the NY warehouse this Friday, so should only have a 1-2 day transit time and be to you early next week. 

Date Posted:
1/20/2011 12:03:09 AM

Question
I have a request for a manneuin/simulator, minimum 74H x 26W x 11 D. Weight min 100lbs- 105lbs. Operation min 40degrees f to 104 degrees F. The Mannequin requires an operating system as well. Do you have something similar to the METI Muse/PCNI? Thank you.

Answer

Thank you for your inquiry. Regrettably, we do not have an manikin similar to METI Muse. Please click here to see our available nursing manikins.

Date Posted:
1/19/2011 1:45:47 PM

Question
Can you please send the exact dimensions of this chair

Answer

This chair is 34in Wide, 29in Deep, 37.5in High.

Date Posted:
1/19/2011 11:59:27 AM

Question
We are looking for a cart for our ED that will lock for security purposes. Is the key removeable or does it just lock for the purpose of moving the cartAlso is the two tier rack removeable?Thanks

Answer
Thank you for your inquiry. We are able to install a keylock to this cart for an additional $40.00. Yes, the two tier bin racks are removeable for your convenience. If you would like a quote including shipping, please specify destination zip code.

Date Posted:
1/19/2011 11:10:06 AM

Question
Hello, Can you please sent via email a price quote for the following item: item# FLC5691ENKM Neonate cribette Thanks so much

Answer
Your account manager is Christina Villa, she will be in touch with regards to this request.  If you have any questions, please feel free to contact her at christina@msecompany.net or 1-877-706-4480 ext 107. 

Date Posted:
1/19/2011 10:00:40 AM

Question
I received a confirmation on 1/10 that the order was processed and shipping would be 3 to 5 days. I have not received the product as of 1/18; please track this package and notify me when to expect this item. Thanks anita

Answer

Dear Anita,

We just received word from our warehouse the item you ordered has been discontinued by the manufacturer. We are deeply sorry for this inconvenience and we will issue a refund to your credit card today.

Respectfully,

MSEC

Date Posted:
1/18/2011 7:08:00 PM

Question
Hello. I''m looking for a replacement fiberoptic cable for Seiler 202 dental microscope. Will Item# S0071ISSPM on your website fit? If not, then do you carry the right cable. Thanks.

Answer

Dear Dr. Iofin,

Thank you for contacting us.  Item #S0071ISSPM will work.  This item is from Seiler and definitely compatiable with your microscope.

Respectfully,

MSEC 

Date Posted:
1/18/2011 3:58:43 PM

Question
We are a small hospital looking for an 8 drawer anesthesia cart with tilt bins and extra charting space. Can you help?

Answer
Thank you for your inquiry. Please check your email for a formal quote including shipping and pictures.  

Date Posted:
1/18/2011 3:37:47 PM

Question
Hi, I have a fully adjustable hospital bed that I need to get a mattress for. My only problem is the mattress is only 72. I would appreciate it if you could guide me in the right direction.

Answer

Dear Mr. Lund:

Thank you for your inquiry.  In order to better assist you, we would like to know the desired width and length of the mattress, along with the weight and height of the individual who will likely be using this bed/ mattress.  Also, whether this individual is bed confined. 

Date Posted:
1/18/2011 2:20:32 PM

Question
Dear Sir/Mdm,My Nellcor NPB-40 OXIMAX can not turn on, could you give me some information about where can I find the service centre or distributor in Jakarta, IndonesiaThank you for your help.Regards,Orson.

Answer
Unfortunately, we do not know of a service center anywhere in Indonesia.

Date Posted:
1/18/2011 1:49:52 PM

Question
I am looking for fabric gowns to use as cover ups for my small OR staff of 5.i would need 10 but not 32.-

Answer
These gowns are disposable, "Aurora Fabric" non-reinforced gowns.  If you are looking for a reusable gown, we would suggest our Stericloth Critical Coverage Gowns or our Lightweight 1-ply Blockade Surgeons Gowns.

Date Posted:
1/18/2011 10:49:58 AM

Question
Could we please have a sample of item 042812TDMMD. We are looking at replacing all of our exam room blankets; however, would like to see these before ordering. Thank you.

Answer

Dear Pam,

Thank you for contacting us.  Unfortunately, since we are a distributor, we can only purchase the bath blankets by the case.  We would not be able to send a sample at this time since it would break up the case.

Respectfully,

MSEC 

Date Posted:
1/18/2011 8:02:58 AM

Question
Can the regular lenses of the loupes be reading-type lenses

Answer
Thank you for your inquiry. Yes, our titanium frame loupes can add your reading prescription to them. Please check back with our website within the next 72 hours to see more of a selection loupes available.

Date Posted:
1/17/2011 9:47:30 PM

Question
Can I get a quote on a model number of 30 pieces

Answer
We will provide a quotation shortly.

Date Posted:
1/17/2011 5:02:17 PM