Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Is this the shoe made by Apex amulator biotech shoe

Answer

Dear Mr. Skrobak:

You are correct.  This shoe is made by Apex.

Date Posted:
10/14/2010 11:17:44 AM

Question
Looking for a bike that best resembles a road bike setup specifically the bottom bracket width. Any recommendations for brands that most resemble road bikes.

Answer
Thank you for your inquiry. This professional training bike is one of our most popular bikes and is the same bike used at some 24-hr fitness gyms. This bike would be our recommendation.

Date Posted:
10/13/2010 4:48:44 PM

Question
Do you have a brochure or information on a battery patient lift that you can mail out? My mother is in need of this information and does not have email. Her mailing information is: Betty Roode 53039 US Hwy 231 S Oneonta, AL 35121

Answer

Dear Debi,

Thank you for the inquiry. Unfortunately, since we are an internet-based company we do not have literature availabe to mail out. If she could visit our website, description, pricing and pictures are available. 

Respectfully,

MSEC

Date Posted:
10/13/2010 2:56:33 PM

Question
Hello,I am looking for an accurate BP monitor for my Dad in Law to be used at home by himself or little help but not a medical experienced person. Would you suggest this device for self monitoring; if not which is the other self monitoring BP monitors by Propper manufacturers.Thanks

Answer
For self monitoring, we would definitely recommend a digital/automatic unit as it would be difficult for an individual to self monitor with an aneroid unit.  We unfortunately do not have any Propper units which would be suitable for self monitoring.

Date Posted:
10/13/2010 2:54:02 PM

Question
Hello, I am from a DME supplier and we have a patient requesting this unit. We are trying to find out if their insurance will cover the purchase. Do you have a specific HCPC or billing code for the unit that we can use to verify the insurance coverage

Answer

Dear Lisa:

Unfortunately, we do not have HCPC code for this unit.

Date Posted:
10/13/2010 1:35:55 PM

Question
How much does it weighIs it on rollers to move?Space needed when folded up?

Answer

Dear Dottie,

Thank you for contacting us.  The weight of the unit is 275 lbs. and it is on rollers.  When is it folded up the dimensions are 34 L X 33 W X 62 H.  Please let us know if you have any additional questions.

Respectfully,

MSEC

Date Posted:
10/13/2010 12:51:59 PM

Question
Dear Sirs, We are Mohammad Naser Alkaaby Est. in Saudi Arabia, we are resellers and dealers with many Huge Hospitals and medical centers which is working on American Standards in Saudi Arabia, like Saudi Aramco Hospital, King Faisal Specialized Hospital, King Fahad University Hospital, ETC. We are so intresting in your carts and all its kinds, lab, filling, mini 5 drawers, ETC, and we need to ask you to send to us your printing catalogues to show it to our end users in these Hospitals to take the approval to order from, so please try to send me it to our address or to our mail Box mentioned below: Mail Box P.O. Box 7357 Alkhobar Ash Shamaliya Prince Fahad Street # 13 ZIP 34427/3179 Or address: Saudi Arabia, Alkhobar City 31952 Prince Saad Street # 17 Behind Almanea Hospital Tel: +966 3 8650653 Fax: +966 3 8640390 Mobile: +966 503855653 I wish to get your feedback and get at least 6 copies to show it to our end users around the Kingdom that we covered it with our network of sales. I wish to get your reply and catalogues soon and thank you for your help in advance. Regards

Answer

Dear Sir:

Thank you for your inquiry.  Unfortunately, do not have a catalog version of these products.  However, all of these products can be printed off the website.  Simply look  for a print button at the product detail level.  If you would like us to provide a price quote with shipping for any of these products, we will be happy to do so.  Simply email us the quantity and the item numbers and we will put together a proposal including delivery costs.   We look forward to hearing from you.

Date Posted:
10/13/2010 8:54:04 AM

Question
I am 510 and 145 lbs, I usually wear between size 4 and 6 in clothes. What size lab coat do I need A small or a medium?

Answer
This coat for your size should be ordered in a small.  It may be a little loose, however the adjustable back belt will aid in a comfortable fit.

Date Posted:
10/12/2010 7:08:55 PM

Question
My dad is in a hospital bed for many years and I want to upgrade for him, my quesitons.....do you have bariatric? do you have someone to go to house to assess best bed for him? does medicare pay for bed? or a part of it? what is delivery process like? is there a trade in value for the old bed? do you remove the old bed? thank you

Answer

Dear Jennifer:

Thank you for your inquiry.  We do offer bariatric beds.  How much does your father weigh and how tall is he?  What is his general health?  Most medical beds offer similar features, but the key to comfort is in the mattress.  Selecting an appropriate mattress is very important.  Medicare evaluates claims on a case-by-case basis.  We do not accept Medicare and therefore are not equipped to answer your reimbursement question.  We do not offer trade-in or remove the bed from premises.  You can donate your bed to a local charitable organization and they will come and pick it up.   

Date Posted:
10/12/2010 3:45:08 PM

Question
We are interested in these clamps OR the Debakey clamp.....are either of these serated on the inside for grabbing

Answer

Of our Atraumatic Forceps, neither of these clamps are smooth.  Both options do have a line of "teeth", but not a solid serration.  Other serrated options are our Johns Hopkins Bulldog Clamps and our Dieffenbach Serrefines.

Date Posted:
10/12/2010 2:37:24 PM

Question
Which of your low cost shoulder pulley systems uses a stretch cord instead of a rope

Answer

Dear Mr. Jay:

Thank you for your inquiry.  However, we are not familiar with an elastic pulley set-up.

Date Posted:
10/12/2010 2:33:38 PM

Question
I was wondering if you had any reuseable isolation gowns

Answer
Our Echo Cloth Unisex Isolation Gowns are reusable.

Date Posted:
10/12/2010 1:09:05 PM

Question
What is the weight capacity of this scale

Answer

Dear Ms. Lander:

Capacity: 480 lb x 0.2 lb / 220 kg x 0.1 kg
Display: Five-digit, seven-segment, 1” (25 mm) high LCD

Date Posted:
10/12/2010 12:27:14 PM

Question
I need a bed for my disabled, 82 yr. old Mother. She nedds a hospital bed that is not too high from floor to the top of the mattress. Does the bed lower to make it easier for an elderly person impaired mobility to get in it What is the height from the floor to the top of the mattress?

Answer
This bed does not adjust in overall height.  The lowest it will be from the top of the mattress is approximately 25 inches.  We do have high-low hospital beds which have a fabric height as low as 20 inches or fixed low beds that will be as low as 6-15 inches from the floor.

Date Posted:
10/11/2010 7:15:51 PM

Question
Hello, With much regards i would like to know if item# PSE0049CEOMET is still instock , aslo let me know if you take surcharges on master cards visa cards , amex and discovery cards. Regards, Simon Fisher

Answer
We are currently confirming availability of this item.  We do accept all major credit cards with a US based billing address. 

Date Posted:
10/11/2010 6:01:49 PM

Question
My physicial has asked that I choose a TENS unit as a replacement for my Rehabilicare unit which has ceased to operate. I wear a TENS unit approx. 12 hr./day for a disorder of the tailbone. I am confused about which unit would be best for my condition. Help

Answer

Please see the links below for a few possible options:

TENS Unit with timer (analog) - http://www.medical-supplies-equipment-company.com/product/ppf/id/11891/new_prod_full.asp

TENS Unit without timer (analog) - http://www.medical-supplies-equipment-company.com/product/ppf/id/11890/new_prod_full.asp

TENS Unit with timer (digital) - http://www.medical-supplies-equipment-company.com/product/ppf/id/11890/new_prod_full.asp

Date Posted:
10/11/2010 5:11:53 PM

Question
Please quote our FOB net pricing on the following; Whirlpool Turbine Hydrotherapy Unit, Feron, Model # 100, Electric Turbine Ejector, Model # 0770921, 220v / 60Hz QTY: 8 Thank you and Regards Janet Seaman FSI Equipment, Inc 1120 Paper Mill Rd Mobile, Al 36610 Tel: 251-432-0289 Fax: 251-338-0048 Cell: 251-680-4406 jceaman@aol.com fsiequipment@aol.com www.fsiinternational.net

Answer
Thank you for your inquiry. Please check your email for additional information needed in order to quote the turbine.  

Date Posted:
10/11/2010 10:44:02 AM

Question
We tried to use the volume request line and could not get the verification code to work. Please call us.

Answer

I will be sending a quote shortly.

Date Posted:
10/11/2010 9:15:01 AM

Question
Dear MSEC, Could I know whether you have any distributor in Singapore which sells the OxiMax Sensor? If the adult weight is 50 kg, which type of Nellcor Neonate / Adhesive Disposable Sensor would be suitable for use? What oximeter product you have that enables a connection with PC? Thank you.

Answer

Dear Rudy,

Thank you for the inquiry. Unfortunately, we do not have a distributor in Singapore. We do, however, ship to Singapore.  You should should the MAX-A or MAX-P. Fortunatley, we carry both. Let me know if you need a quote with shipping to Singapore. 

http://respiratorysolutions.covidien.com/PatientMonitoring/OxiMaxPulseOximetry/Sensors/OrderingInformation/tabid/105/Default.aspx

Respectfully,

MSEC 

Date Posted:
10/11/2010 6:32:47 AM

Question
i have this meter and i have strips and i dont now tu use and i need help

Answer

Instructions should come with the package.  If those are not available, please contact the manufacturer technical support department. 

Date Posted:
10/10/2010 11:26:26 PM

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