Ask The Pros:

Question

Can someone give me a quote, including shipping, on your Whiteshall stationary/plumbed whirlpool bath 90 gallon? It is priced at 6107.89 before shipping.

Answer

Good Morning Laura:

Thank you for your inquiry.  Quote will be emailed to you shortly.  

Date Posted:
5/20/2019 10:51:25 AM

Question

We are in the process of requesting a purchase order for a stretcher on your website. We need your W9 for this. Thank you

Answer

Afternoon Ms. Broughton:

Thank you for your inquiry.  W-9 has been sent to you in a separate email.  

Date Posted:
5/15/2019 1:50:11 PM

Question

I am wondering if there is a video of this chair, demonstrating how it would go down the stairs Im looking at a few models, hoping to purchase two for a couple of our group homes. Thanks!-Emma

Answer

Good afternoon Emma,

Thank you for your inquiry. You can watch the YouTube video at the attached link. Please let me know if you have any additional questions. Thank you for the opportunity.

https://www.youtube.com/watch?v=0dC0UrnMQL0

Regards,

Lucinda Eshenbaugh

Date Posted:
5/9/2019 12:16:18 PM

Question

Does this unit come in 220V Is the cost the same as on the site?

Answer

Dear Deborah:

Thank you for your inquiry. We do have a 220V.  It is slightly more expensive than the 110V unit.  If you would like a quote, please email us at inquiry@msecompany.net.

Date Posted:
5/7/2019 5:04:04 PM

Question

We purchased this chair in April 2019. Can we order parts for it from you or can you give us some contact information for parts

Answer

Thank you for your purchase.  We can certainly provide you with parts.  Please let us know what components you need. 

Date Posted:
5/7/2019 2:35:10 PM

Question

We are remodeling our OR rooms. We need 4. Can you send me a quote

Answer

Good afternoon Ms. Meere, 

A customer support specialist will be in contact with you shortly in regards to your request. 

Respectfulyl, 
MSEC 

Date Posted:
5/7/2019 1:22:46 PM

Question

Hi, We recently received this item via Amazon. Would you be able to send me a link for an instruction manual so we can attach the accessories. Kind regardsJennifer

Answer

Afternoon Jennifer:

We will send you some guidelines shortly.  

Date Posted:
5/2/2019 10:03:45 AM

Question

Do you have any diagrams of which way the dust cover fits on the chair and what part hangs on the wall bracket The wall bracket instructions only detail how to attach the bracket to the wall, and not how the chair attaches to the bracket.

Answer

Good Afternoon Erika:

Thank you for your inquiry.  The process is quick and easy:

1) Mount the wall hook on to a wall.

2) Slide the dust cover through the rectangle opening onto the hook, with zipper open all the way and facing out. 

3) Pull up the top bar on the chair until it locks on the second set of holes.

4) Place the bar on the hook with the chair tracks against the wall.

5) Wrap the dust cover around the chair and close the zipper down.

Please let us know if this is of assistance.  Alternatively, we can send you a quick video.  

Date Posted:
4/30/2019 10:38:12 AM

Question

I'm looking at your crash cart and wondering about the ability to purchase replacement parts as the cart ages? Do you sell replacement parts, such as drawers, wheels, locks, etc? Thanks

Answer

Evening Sheryl:

Thank you for your inquiry.  We do carry replacement parts and accessories for our crash and medication carts.  

Date Posted:
4/30/2019 9:22:39 AM

Question

I have seen videos of this product. It seems unusually complicated to operate for a caregiver. Is there any kind of training provided, or is it just shipped to one''s home? Also, local resellers/service? There are other, probably better products that do provide training through their resellers, but they are more expensive, for instance, the Lifftkar, made in Germany by the SANO Corporation. Thank you. I

Answer

Date Posted:
4/24/2019 8:40:52 PM

Question

What is the range of the angle of elevation of the back board

Answer

Good afternoon Anne:

Thank you for your inquiry.  Back support for MS3C-153B stretcher goes up to approximately 45 degrees.  

Date Posted:
4/22/2019 2:50:37 PM

Question

do you offer this bassinet basket with no vent holes on the bottom

Answer

No, all of our bassinets have vent holes on the bottom.  If you have any questions, or would like a quote please let me know and I will be happy to assist you.

Date Posted:
4/19/2019 10:27:12 AM

Question

What is the temperature range this tub will maintain or is it just meant for the whirpool I am specifically looking for a cold therapy tub so want to be sure this will work or the 110 gallon as well. Thank you

Answer

Good Afternoon Jon:

Thank you for your inquiry,  Although, our hydrotherapy tubs can be used for warm water, these are specially designed for cold hydrotherapy.  The temperature is maintained through addition of ice to the water in the tub. A 1/2 HP turbine ensures that the water is circulated and maintains uniform temperature.   Please contact Gary Gorodetsky at gary@msecompany.net or 713-706-44810 x 104 with any additional questions.  

Date Posted:
4/16/2019 12:04:56 PM

Question

I need a W-9 from your company

Answer

Date Posted:
4/15/2019 7:48:21 AM

Question

I was wondering if this crash cart had the option to use the red breakaway tags.

Answer

Thank you for your inquiry. Yes, this cart does use the red breakaway tags for the lock.  We are currently running a special on this cart with an accessory package included.  I will email a quote and an additional specifications sheet shortly. PLease feel free to contact us with any additional questions.

Regards,

Lucinda Eshenabugh

Date Posted:
4/11/2019 9:24:34 AM

Question

Looking for price on a new sling for this standing frame thanks jim

Answer

Good morning Jim, 

Thank you for your inquiry. 

One of our customer service specialist will be contacting you shortly with some additiona linformation. 

Respectfully, 

Christa W. 

Date Posted:
4/10/2019 12:58:04 AM

Question

Our college is looking to procure 10-11 mobile tablet carts. Is this something you can help answer some questions for?

Answer

Good Afternoon Stella:

Thank you for your inquiry.  I'll be able to assist you with questions related to tablet carts.  Please feel to contact me via phone or email 

Respectfully,

Gary Gorodetsky

gary@msec.co

Director Business Development

www.MSEC.co

direct/ international: 713.706.4480 x 104

toll free: 877.706.4480 x 104

fax: 713.706.4161

GSA Contract V797P-2194D

Date Posted:
4/8/2019 2:29:08 PM

Question

Im looking to purchase two of these but would like to view some reviews on this item. Do you have any

Answer

Good Day Robert::

Thank you for your inquiry Most of MS3C-300TS units are purchased by institutional or commercial users.  Those customers are leass reluctant to leave comments than end users. However, you may be able to find reviews on Amazon. MS3C-300TS are manual units and are used for downward mobility only. For both up and down mobility, MS3C-300TSB, power evac chair, would be the recommended choice.

Date Posted:
4/6/2019 7:58:28 AM

Question

How long to ship to Manchester Ky and how is it shipped?

Answer

Good Afternoon Randy:

MS3C-300TSB ships within 24 hours or next business day of order placement by UPS ground.  Typical transit time is 3-5 days.  Expedited shipping options are also available.  Please contact our customer service at 877-706-4480 for other shipping options.  

Date Posted:
4/2/2019 3:34:14 PM

Question

We purchased a NS3C-300TS and included was a Velcro strap what is it used for their are no instructions included for this item

Answer

Good morning Bill:

Thank you for your inquiry.  You are probably referring to the neck support which goes on the extension bar located above the seat. You can also find an instructional video on YouTube by searching for MS3C-300TS. For all other questions, please call us toll free at 877-706-4480. 

Date Posted:
4/1/2019 6:22:24 AM