Ask The Pros:

Question
I am needing equipment for a clinical research office. I need centifuge, refrigerated centrifuge, -20 freezer am intered in purchase vs lease. Also need to know how soon it would ship I am at 76012.

Answer

Dear Jo,

Thank you for contacting us. We do carry the centrifuge only. We do not carry the refrigerated centrifuge and freezer. We also do not lease our products. Here is a link to our centrifuges for pricing. If you like one you see, just let me know and I will quote with shipping to your location.

http://www.medical-supplies-equipment-company.com/product/ppf/param/1917_0__1_true/product_search.asp

Respectfully,

MSEC 

Date Posted:
6/27/2010 7:41:03 PM

Question
Why is my order for an ankle brace taking so long?

Answer

Dear Mr. Watson:

Your order should have arrived at least a week ago.  We will check on your orders whereabouts and will contact you on Monday with an update.  We appologize for any inconvinience.   

Date Posted:
6/27/2010 5:27:46 PM

Question
I just wanted to know if you do international delieries in Europe, Albania or in the closest regions to it and if so at what cost. Im talking about heavy equipment like exp ultrasound systems. Please let me konw. Thank you!

Answer

Dear Alma:

Thank you for your inquiry.  We can ship nearly anywhere in the world.   

Date Posted:
6/26/2010 10:39:33 PM

Question
i was wondering if you do free samples for this diaper.I live at 707 thompson st Elmira Ny 14904 if its possible.Thankyou for your time.

Answer

Dear Mr. Allison:

Thank you for your inquiry.  Unfortunately, we do not offer free samples at this time.

Date Posted:
6/26/2010 3:19:14 PM

Question
I would like to request a copy of service manual for this equipment.Let me know if it is available.Thank you.Lea Dee

Answer

Dear Lea,

Thank you for contacting us. Unfortunately, since we sell them refurbished, we never see the service manual. I know a company that might be able to help:  Medical Concepts: 850-638-5430.

Respectfully,

MSEC Sales

Date Posted:
6/26/2010 2:32:10 AM

Question
Dear Sir/Madam, I am a graduate student at Texas A&M University. I am doing research on physiological signals. I was wondering if you can send me some free samples of electrodes below. Dura-Stick Self-Adhesive Rectangle Electrodes Item# 323THCMM I will test it and decide if I will order more. My address: Le Zhang Department of Computer Science and Engineering Texas A&M University TAMU 3112 College Station, TX 77843-3112 Thank you. Le

Answer

Dear Zhang:

Thank you for your inquiry.  However, we do not provide samples at this time. 

Date Posted:
6/25/2010 3:23:32 PM

Question
I am inquiring about the ingredients of theraputty. Can you provide a detail list of what theraputty is comprised of. Thank you!

Answer

Dear Kelly:

Thank you for your inquiry.  Unfortunately, we do not have MSDS (material data safety sheet) from the manufacturer. 

Date Posted:
6/25/2010 3:19:50 PM

Question
Hi, I am trying to find the right diaper's for the day, and the night. I Would like to try a couple, of each type that you would recommend for complete incontinence. Size medium please.THANK YOU! Clifton Blakely 3640 Bal.Harbor Blvd. Apt# 313 Punta Gorda Fl. 33950 E-Mail address Damavrick123@yahoo.com

Answer

Dear Mr. Blakely:

Unfortunately, we do not provide smaples at this time. 

Date Posted:
6/25/2010 1:35:12 PM

Question
Which slings are suitable for this lift Can I get a product manual emailed to me as well? Do you have any other suggetsions for a bariatric hoyer lift w/slings and ~700-800 pound capacity?Thank you.

Answer
We have a wide variety of slings available for our lifts.  Please advise if you need the sling to feature a commode opening for toileting, mesh material for bathing, full body support, etc.

Date Posted:
6/25/2010 1:08:15 PM

Question
How does the tail tap valve work for the pediatric breathing bag? Pediatric Flat - 500cc Conductive Latex Breathing Bags - 5/8 Rolled Neck w/ Tail Tap Can the valve stay open or closed easily or do you have to keep pressing it to hold it open? Can I purchase the valve separately to use with a 2 or 3 L adult breathing bag? Can that valve be used with a non-latex balloon for disposable use? Thank you

Answer
We are currently working on confirming these details and will be in touch with you soon. 

Date Posted:
6/25/2010 11:13:00 AM

Question
Dont see the opthalm portion in the picture and is this a rechargable set, or does it plug into wall Thanks, deb

Answer
Thank you for your inquiry. This ophthalmoscope is a rechargable set which includes a battery pack.

Date Posted:
6/25/2010 10:52:14 AM

Question
Do you carry the replacement cuffs for the forearm crutches. My crutches are about 2 years old the gray vinyl is coming off..

Answer

Dear Niki,

Thank you for the inquiry. We can order them. It is a special order item and will take 7-10 business days.

Respectfully,

MSEC

Date Posted:
6/24/2010 6:36:41 PM

Question
How high from the floor to the top of the matress is this bedDoes this bed come with the matress?

Answer

Dear Vicky,

Thank you for contacting us.  The mattress does come with the bed.  With the mattress, the minimum height is about 15 inches. The maximum height is 26 inches. Please let us know if you have any more questions. If you need shipping charges to your location, please let me know:  christina@msecompany.net

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
6/24/2010 5:13:36 PM

Question
Wanting to Rent for Five days a Bed lift for a elderly woman staying at our resort.

Answer

Dear Mr. Funke:

Thank you for your inquiry.  We would suggest checking the local Yellow Pages for durable medical equipment dealers listings.  They should be able to assist you. 

Date Posted:
6/24/2010 3:52:09 PM

Question
I live in Japan.Do you have a special shipping rates for overseas.if so,how much are they for one case of this tapeI am a quadraplegic and I need a lot of tapes. thank you for your time. Feanna

Answer

Dear Feanna,

We appreciate the inquiry. Unfortunately, we do not have offer any special shipping rates.  We have used USPS in the past for smaller international orders.  This method is usually inexpensive compared to FEDEX or DHL.  The price of shipping depends on the weight and dimensions of each order.

Respectfully,

MSEC

Date Posted:
6/24/2010 10:13:42 AM

Question
Who do we talk to about you adding our products to your web site? We manufacture a line of personal Safes www.safeking.net. Our main web site is www.advancedactuators.com. We are located in Davenport, FL

Answer

Dear Wayne:

Please contact Gary Gorodetsky at 713-589-6059 x 104 to discuss your request. 

Date Posted:
6/24/2010 9:22:39 AM

Question
I was looking at your product line of narcotics safes, especially the biometric ones, but there's no mention of whether the safe keeps an access log, which is something we would neeed as an audit trail. Do you have a model with this feature ? Thank you

Answer
Unfortunately, we do not currently have any items such as this in our inventory.  There is a company who offers an electronic logging narcotic safe and they should be able to help you: http://www.rewci.com/narcoticssecuritybox.html 

Date Posted:
6/23/2010 9:35:48 PM

Question
What are the undergrips, and how does it attach to the bowl or seat

Answer

Dear Kay,

Thank you for the inquiry.  Some elevated toilet seats come with clamps.  This unit does not.  It has a rubber bottom that will keep the seat steady but it is recommended to have someone assist when seating.  The seat just sits on the toilet seat.

Respectfully,

MSEC

Date Posted:
6/23/2010 6:26:36 PM

Question
Is this top compatible with harloff anesthesia cart or procedure cart One cart we have has a stainless rail that comes up and there are cutouts on the plastic cover sides to accommodate the rails. Cant tell from the picture.

Answer

Dear Candace Carson,

Thank you for the inquiry. Part 2-TPTMPD is not compatible with the Harloff Anesthesia cart.  The part number you need is 23304HRF.

http://www.medical-supplies-equipment-company.com/product/ppf/id/17419/new_prod_full.asp

Respectfully,

MSEC

Date Posted:
6/23/2010 3:07:01 PM

Question
I need buying the caliper 3173 Could you send me price??Thanks

Answer

Thank you for your inquiry. This unit is $208.85 plus shipping ($9.49) grand total is $218.34

Date Posted:
6/23/2010 2:51:44 PM