Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
I am a designer working on a dental office remodel need a CAD plan of this chair. Would you be able to email that file to me? Thank you! Rachel Handel

Answer

 Dear Ms. Handel:

We can not provide you with a CAD file, but we are able to provide you with the overall dimensions of the unit.  Please email us at inquiry@msecompany.net, if that is sufficient for your needs.

Date Posted:
8/14/2009 7:19:55 AM

Question
The case of 100 disposable exam shorts - Can we get the 100 with mixed sizes or is it strictly one size per case?Thank you.

Answer

Dear Rachael,

Thank you for the inquiry, unfortunately we can not break up the case into different sizes. If you need a quote for diffirent sizes, we can definitely get you a good deal. We apologize for the inconvenience.

Respectfully,

MSEC
 

Date Posted:
8/13/2009 1:11:39 PM

Question
Could you please let me know the equivalent size in this boot to UK Size 8Thanks

Answer

This shoe in UK Size 8 Men's is US Size 8.5 Men's.

Date Posted:
8/13/2009 8:51:43 AM

Question
I was wondering if these gowns can be bought in a smaller quantity, or if you know who makes them? I'm not a hospital. I was just wanting a few for my son.Thanks.

Answer
Unfortunately these gowns are discontinued and inactive on our website.  All of the infant gowns we supply are only sold in a case quantity.
 

Date Posted:
8/13/2009 3:07:03 AM

Question
I am disabiled due to disc herniations. I am on Medicare and have GHI. My Dr. wrote me out a prescription for a stationary bike. Do you accept 80% Medicare and 20% GHI?

Answer

Thank you for your inquiry. Regrettably, we do not accept any form of medical insurance. We apologize for any inconvenience this may cause.

MSEC

Date Posted:
8/12/2009 7:30:27 PM

Question
Interested in purchasing this chair. Would like to know what the shipping charges and lead time would be. Opening an office Sept 2. I'm a bit behind the eight ball on this. Feel free to call.

Answer

The lead time on this chair is 4 weeks from the date of order placement.

Delivery charges are generally around $175.  This is a rough estimate and the charge is not guaranteed.  In order to determine an accurate delivery charge, please provide:

Delivery zip code and delivery requirements (dock to dock, lift gate or inside)

You may contact us at 1-877-706-4480 if you have any additional questions or are ready to place an order.
 

Date Posted:
8/12/2009 7:24:28 PM

Question
Would like information on warranty and manufacturer of product and what size slings are available with pricing?

Answer

Mr. Corley,

We have several different options for slings.  I will follow up with available options along with pricing and warranty information.

Brittany Steffen-Smith
brittany@msecompany.net
1-877-706-4480 ext 106

Date Posted:
8/12/2009 12:38:40 PM

Question
What are the folded length, width and depth measurements of this walker? item # 024RTUF

Answer
 The folded width/depth is 11" and the folded length stays the same at 23.5".

Date Posted:
8/12/2009 12:38:07 PM

Question
Looking for something to assist with poor posture, specifically forward head posture. I sit at a desk all day. I have started taking breaks and doing rec. exercises. I am looking for a product to assist with that as I am 40 and to not want to look like the Hunch Back Old Person at 50.

Answer
 For this, we may recommend the Universal Posture and Clavicle Support as this will not only keep your shoulders back, it will also keep your back straight.

Date Posted:
8/12/2009 11:44:59 AM

Question
What are the dimensions of this table? I'm looking for something 30 wide.Thank you

Answer

Dear Shelley Gendusa,

Thank you for the inqiury, however the width of this table is 27 inches. May we suggest the following:

http://www.medical-supplies-equipment-company.com/SP/PPF/Param/152324_0_1_0/Products.asp

This table does come in 27 inch and 30 inch widths. If you would like a price quote with shipping, please email christina@msecompany.net

Respectfully,

MSEC


 

Date Posted:
8/12/2009 10:43:32 AM

Question
I am having trouble locating a source for bedside suprapubic catheter kits. I only need one, just to bring to med staff/admin so i can have them approved for hospital use. Any ideas?thank you for your time,Ryan

Answer
8/12/2009 8:05:36 AM
 

Date Posted:
8/12/2009 4:28:49 AM

Question
I was wondering if the rail was interchangable to either side?

Answer

Dear Lisa,

Thank you for the inquiry. Unfortunately, the handrail is NOT interchangable.  We apologize for the inconvenience.

Respectfully,

MSEC

Date Posted:
8/11/2009 8:52:04 PM

Question
I am a CST in search of a instr. my surgeon is looking for. He is calling it an Aufricht nasal perforated double ended retractor. It looks like a Z with perforations in the mid-section. It is used in retracting the tip of the nose during a rhinoplasty. I have searched extensivly and cannot find it. V.Mueller, Storz, Milltex....ect.

Answer

Dear Charlene,

Thank you for the inquiry. Unfortunately, we do not carry this type of item. We are sorry for the inconvenience.

Respectfully,

MSEC

Date Posted:
8/11/2009 8:09:48 PM

Question
I need a wrist brace with rigid support and suitable in seawater immersion such as in surfing. I have arthritis and when I do a push up to stand I need wrist support. Is this the only neoprene style you have.

Answer
sent email to customer from personal email. CV 8/12
 

Date Posted:
8/11/2009 4:20:31 PM

Question
WHAT TYPE OF ADHESIVE IS USED WITH THE DURASTICK ELECTRODES? HOW DOES IT COMPARE WITH TYCO GEL?

Answer

The gel on the Dura Stick II Electrodes is a latex free non-irritating conductive multi-stick gel.  These are manufactured by Chattanooga Group and unfortunately we do not have a gel comparison.

Date Posted:
8/11/2009 3:25:18 PM

Question
We need 30 ft of track and curtains similar to ER rooms.

Answer
8/11/2009 1:27:16 PM
 

Date Posted:
8/11/2009 1:20:38 PM

Question
is the medline bordered guaze MSC3245 the same type of dressing as the alldress absorbent film. How long can you wear the alldress - hours, days, a week?

Answer

Unfortunately, the Alldress film dressing has been discontinued and is inactive on our website.  We do have alternate Island Dressings available.

Date Posted:
8/10/2009 9:16:01 PM

Question
TENS 6000;need replacement electrodes what do you recommend for use on low back?

Answer
Any of our Back Electrodes will work for this purpose.  The lumbosacral electrodes provide more spinal/mid back treatment and the strip electrodes provide treatment for a wider (side to side) treatment.

Date Posted:
8/10/2009 5:35:48 PM

Question
My daughter needs a #4 scalpel handle for a dissection kit for anatomy class. They want #22 blades. Since this instrument takes blades 20-25 - is it the same thing????

Answer

 Dear Ms. Neville:

Yes, #22 blades will work with this scalpel.

Date Posted:
8/10/2009 5:07:21 PM

Question
Does this otoscope/opthalmoscope use disposable specula?

Answer

 Dear Amanda:

Yes, set uses disposable specula.  We carry 2.5, 4, 5 mm specula.

Date Posted:
8/10/2009 4:00:59 PM

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