Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Can the casters be locked up so the chart rack stays put?

Answer

Dear Ms. Cruz,

Thank you for the inquiry. The unit comes with two locking casters located in the front of the chart rack. If you would like them to all be locking casters, it is an additional $9.95 up charge.

Respectfully,

MSEC

Date Posted:
1/30/2009 7:05:53 PM

Question
My 3 yr old sun has asthma i'm looking for a machine. which will be a perfect one for him? Do all machines need to change filters or is there some that don't need to?

Answer

Dear Alicia,

Thank you for the inquiry. All the nebulizers do the same functionality and with the medicine prescribe from your doctor, the treatments are effective.  For a child we have many different animals and even a "lego" like nebulizer.  All nebulizers have to change the filter and rinsed regularly.

Respectfully,

MSEC

Date Posted:
1/30/2009 5:07:40 PM

Question
I live in kuwait and I want to buy this mattress how can i get it to kuwait ???? how can i buy it ?????

Answer

Dear Dalal:

The cost of shipping a single mattress to Kuwait would be greater than the price of the mattress.  You may wish to consider buying a mattress from a local store.

Date Posted:
1/30/2009 3:57:48 PM

Question
Please, give me quotation for 100 cribs Item #024UNKM . Delivery time?We need 20 days delivery timeThanksJC

Answer

Dear Jose,

Thank you for the inquiry. The proudct #024UNKM is for a shelf, not the whole crib. The lead time for all cribs are 4 weeks. Which crib are you interested in? Please advise.

Respectfully,

MSEC

Date Posted:
1/29/2009 8:34:41 PM

Question
My dad uses a nebulizer in his home.he is on medicare. My question to you is, do you except medicare coverage?

Answer

Dear Amy,

Thank you for the inquiry, however, we do not accept medicare coverage. I am truly sorry for the inconvenience.

Respectfully,

MSEC

Date Posted:
1/29/2009 3:01:29 PM

Question
I am looking for a source for a disposable Pudendal Trumpet/Needle (sterile kit) 5.5 inches in length. It is used for the administration of Pudendal anesthesia in the Obstetrical patient.

Answer

Dear Nancy,

Thank you for the inquiry. Please see the following for the link to our Obstetrical instruments:

http://www.medical-supplies-equipment-company.com/product/ppf/param/1624_0__1_true/product_search.asp

Respectfully,

MSEC

Date Posted:
1/29/2009 2:56:27 PM

Question
I've been diagnosed with cervical stenosis and I have chronic neck discomfort, stiffness, dull achiness. I have never tried a collar but would like to do so especially when I sleep. Which collar would you recommend?

Answer

Dear Rick,

Thank you for the inquiry. We would recommend Item# 101RBJMM because you can wear it all day long and it is extremely comfortable.

Respectfully,

MSEC

Date Posted:
1/29/2009 10:18:39 AM

Question
Do we need to change the light bulb when needed ?

Answer

Dear Li,

Thank you for the inquiry. Do you need a replacement bulb for your otoscope?  Please let us know, we can reorder one for you. Please call us at 1-877-706-4480.

Respectfully,

MSEC

Date Posted:
1/29/2009 6:33:03 AM

Question
I purchased a wireless pager for when my mother moved upstairs, took it out of its packaging when she move from Fla about two weeks ago only to find out that it doesn't work. It goes off on its own repeatedly when the button is not pushed.Should I return it or do you think I got a faulty one and should try again with a new one. Can you test it before you send it?Thank you,Linda Isaacson

Answer

Dear Linda,

Thank you for the inquiry. If you would like to set up a return or exchange. Please visit our website www.msecompany.net.  You will see a RETURNS selection.

Thank you,

MSEC

Date Posted:
1/28/2009 11:05:15 PM

Question
I work for a small family owned respiratory DME company in Olympia, WA. We have about 13 chad total O2 home fill concentrators with cylinders. We are looking to sell them. Do you buy used concentrators? Send me an email if you are interested.Thanks,Aaron McdonaldOffice managerOlympia Respiratory Services, LLC

Answer

Dear Aaron,

Thank you for the information. Please call Advantage Medical Systems at  1-888-492-4049. I think they can help.

Respectfully,

MSEC

Date Posted:
1/28/2009 8:08:21 PM

Question
my item # 341vgbmm...(1 pair) or 2 pieces

Answer

Dear Jean,

Thank you for the inquiry. It is only for one knee. The price is for a single unit.

Respectfully,

MSEC

Date Posted:
1/27/2009 10:51:23 PM

Question
My son is almost 6 yrs old and has used a neb since he was 9 months. When does he move out of the peds mask until an adult or are there different size masks like the aerochamber w/ mask? All i find are ped mask or adult. His face seems to be getting to long for the ped mask. Thanks!

Answer

Dear Sabrina:

There does not appear to be a transition mask between pediatric and adult.  So, once your son can no longer effectively use the pedi mask, adult mask will be the next step. 

Date Posted:
1/27/2009 8:48:57 PM

Question
hi, what kind of material is this donut made of?thanks

Answer

Dear Melissa,

Thank you for the inquiry.  The foam is molded and covered by a ploy/cotton blend material.

Respectfully,

MSEC

Date Posted:
1/27/2009 7:40:07 PM

Question
I want to buy 3 of them.Give me a good price.Also do you have stock?

Answer

Dear Dr.Choi,

Thank you for the inquiry, however this item has been discontinued by the manufacturer.  I have sent you a quote for a similar unit.

Respectfully,

MSEC

Date Posted:
1/27/2009 7:09:10 PM

Question
Will these electrodes work with Comfor-Stim tens home unit? I have a home unit but the electrodes no longer stick.

Answer

Dear Kimberly,

Thank you for the inquiry.  These electrodes will work with the Comfort-Stim. They are in stock and will get to you within 2-3 business days.

Respectfully,

MSEC

Date Posted:
1/27/2009 5:50:10 PM

Question
What is the maximum weight this table can support. I have a few obese patients in my practice, and need to know the upper limit.

Answer

Dear Layne,

Thank you for the inquiry.  The Access Exam Table is designed to support a 500 lbs. patient (flat or upright). I hope this answers your question.

Respectfully,

MSEC

Date Posted:
1/26/2009 5:43:13 PM

Question
need 38 inch inseam

Answer

Dear Sue,

Thank you for the inquiry.  Regretfully, the longest inseam we carry is 33 inches.

Respectfully,

MSEC

Date Posted:
1/26/2009 9:21:33 AM

Question
I need product description & all other specification.

Answer

Dear Rossana,

Thank you for the inquiry. Here is a brief description:

Respectfully,

MSEC

Date Posted:
1/26/2009 4:50:27 AM

Question
Does your company carry the mock button fly scrub pants?

Answer

Dear Debbie,

Thank you for the inquiry, unfortunately we do not carry mock button fly scrub pants, only jackets.

Respectfully,

MSEC

Date Posted:
1/24/2009 10:06:36 PM

Question
I was just looking for more gen. information on this locker, thank you

Answer

9877UMF is a double lock steel narcotic cabinet. 

Date Posted:
1/24/2009 7:41:17 PM

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