Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
I don't see this category in your list of products. How come? If you do sell it I would like to know your products and prices if possible. Thanks !

Answer

Dear Carlos:

Right now we have have WhiteStar: 5.0 or 6.0. And are operating at factory specifications.

1999- 2000 Sovereign with WhiteStar software and 2 phaco handpieces............$8650.00 plus shipping

2001 (+) Sovereigns with WhiteStar software and 2 phaco handpieces..............$9950.00 plus shipping

Date Posted:
12/3/2008 3:17:09 PM

Question
I do possess a prescription. However, I was impressed with a portable tens unit I just reviewed in a shopping mall in Utah. The unit I'm describing is merely 2 wide, 3 tall, and is around 1/2' thick, and utilizes a lithium battery. In addition, the only parts to replace are the pads (not stems). Also, you can add plastic shoes onto the device, instead of pads.Do sell one like this?

Answer

Dear David:

Thank you for your inquiry.  I do not believe we have a unit this small.  On our Tens Units the pads would have to be replaced as well, but the lead wires need only be replaced if they are damaged or lost. 

Date Posted:
12/3/2008 1:14:50 PM

Question
Would you please send some information regarding your Parallel bars. Are there floor mounting models. Prices etc.thanks

Answer

Thank you for your inquiry.  Below are two options for floor mounted parallel bars.  To see our full selection of Parallel Bars including pricing click here.

Date Posted:
12/2/2008 9:13:40 PM

Question
I am looking for some sort of cushion for my father. He has a massive amount of scar tissue on his rear end from several surgeries many years ago. He cannot sit for any length of time without pain. I am looking for a cushion to fit on his lifting recliner. Thanks.

Answer

You also wish to check out gel cushions which are often times used by people confined to wheelchairs and/or sitting for extended periods of time. 

Date Posted:
12/2/2008 6:39:45 PM

Question
We are liquidating a medical supplier online.http://kincaid.com/lvm/lvm.html

Answer
no

Date Posted:
12/2/2008 8:46:32 AM

Question
Do you have moer information on this used laser equipment? What is the asking price? Thanks.

Answer

Dear Wole:

Sorry for the delay in getting back to you with a response.  Unfortunately, right now we do not have a Luxar NovaPulse in stock. We do have an ESC Medical Derma-K. Dual C02 / Erbium wave length.  Please let me know if you would be interested in this unit.

Date Posted:
12/1/2008 10:57:36 PM

Question
what is the correct way to read the markings on the height rod and which part of the rod will show me the actual height.

Answer

Read the height of the person as follows:

  1. The rear end of the measuring arm is tapered to point at the reading on the height rods.
  2. If the tapered end of the measuring arm points at the outer height rod, then the height of the person is same as the reading at this point on the outer height rod.
  3. If the tapered end of the measuring arm points at the inner height rod, then the correct height of the person is same as the reading shown on the inner height rod where both the height rod meets, i.e., read at the top of the outer height rod (Just above the “Read” arrow marked on the outer height rod).
  4. While holding the measuring arm horizontally, raise the arm above the person’s head. The person may now step off the scale platform. Hold the arm horizontal until the person is clear of the height rod.
  5. Fold the measuring arm back to the vertical position and adjust the height rod back to the rest position (i.e. the measuring arm should be locked in place within the inner height rod and the inner rod should be at its lowest position).

Date Posted:
12/1/2008 7:36:15 PM

Question
Wife has arthritis in hips lower back . I am looking for a heated (possibly vibrating)cushion to set in a chair or couch .

Answer

Dear David,

Thank you for the inquiry, however we do not carry any product like this. Sorry for the inconvenience.

Respectfully,

MSEC

Date Posted:
12/1/2008 2:28:15 PM

Question
How much is the shipping cost as it relates to this walker??

Answer

Dear Shelley,

Thank you for the inquiry. Since the walker comes assembled, it has to go by truck.  It runs about $95-120, just depending where you are going to in the United States.

Respectfully,

MSEC

Date Posted:
12/8/2008 11:31:31 AM

Question
I'm researcher in Qazvin University of Medical Sciences-Iran. We have succeed to design and making of Electromechanical Trapeze with Rehabilitation ability in student research center in university, that applicable in rehabilitation, prevention of immobilization's complication and self care process.I have seen your products in your company web site, so i want to know, would your company like to enterprise and make this invention that registered in invention office in industrial ownership organization-Iran?Best regardsOmid KaramiResearcher & InventorStudent Research Center in Qazvin University of Medical Sciences-Iran.

Answer
no

Date Posted:
12/8/2008 11:08:06 AM

Question
Gentlemen:May I purchase JUST the triangle? If so, what is the cost? If not, please direct me to a source from whom I may purchase just the triangle. Qty needed would be either one or two depending on price. Thank you in advance for your interest in this inquiry. Regards,Mike Dunn

Answer

Dear Mike Dunn,

Thank you for the inquiry.  We do not sell the triangle by itself, it comes in the set.  The price is $164.00 plus shipping.  If you buy more than one, we will give you free shipping.

Respectfully,

MSEC

Date Posted:
12/8/2008 1:02:24 AM

Question
I want to buy a quad cane but I want one with a fancy handle, can I order a special handle and add the quad bottom?

Answer

Dear Carol:

We do not see any reason why you can not use a standard quad with a fancy handle.  Most handles are pressed or screwed onto the aluminum handle bar stock.  When ordering the replacement handle, simply make sure that the inside diameter of the new handle will fit onto the outside diameter of the handle bar.

Date Posted:
12/7/2008 9:30:19 PM

Question
I have either a pulled muscle in lower right rear rib cage or possibly a cartilage tear. Is a rib support belt recommended for this? This is a problem of 4 weeks. X-rays show no broken ribs.

Answer

Dear Kaye:

Binding is one of the most effective ways of assisting in healing of injured ribs.  Deluxe Universal Rib Belt or a similar device should be able to aid you in your recovery.

Date Posted:
12/6/2008 7:14:41 PM

Question
I'm looking atItem# A571032TDMMD, Item# 1-0056, Item# 1-LG-0056. I am going to use this as an everyday, laying down and sitting in bed mattress. I prefer firm overall but don't know the differences in the foams. I'm 150lbs and 5'2. What is your recomendation?

Answer

Either Item# 1-0056 (Pressure Reducing Foam Mattress) or Item# 1-LG-0056 (Pressure Reducing Foam Mattress) should meet your comfort needs just fine.

Date Posted:
12/6/2008 11:38:34 AM

Question
Need to know what material this is made of both inside and outside. How flexible it is and how long to put into microwave.

Answer
getting spec sheet from MM, will email to customer.

Date Posted:
12/5/2008 11:52:56 PM

Question
What would shipping be on this item to have it delivered to Worthington Mn. Does it have a fire rating on the mattress and is it a wipe able cover. Will this mattress fold in half to fit in side a roll away bed? Where are would this item be shipped from? Thanks for your time..

Answer

Dear Doug,

Thank you for the inquiry. The shipping on the replacment mattress would be $28.29 via Fedex ground.  The mattress does have a fire rating on the mattress. It does have a cover that is cleans easy with a wet towel and soap.  This item would ship from Mudelien, IL.

Respectfully,

MSEC

Date Posted:
12/5/2008 1:04:01 PM

Question
Does Diabetisource have any side-effects or contraindications with the use of ANY medications? With the change in CoP's for Hospice, this question has come up from the nurses related to the listing of potential side-effects with the patients medication kardex. Thank you

Answer

Dear Jason,

Thank you for the inquiry. I was told by the manufacturer that it does not have side effects but you that you need to check with your regular physician about the effects with other medications.

Respectfully,

MSEC

Date Posted:
12/5/2008 11:46:13 AM

Question
Dear,We are located in the Netherlands.If we want to buy 1.000 pair how quickly will you be able to send these?DimassPeter WalravenThe Netherlands

Answer

Dear Dimass,

Thank you for the inquiry. In order for us to expedite the shipment, we would need payment in advance. It is company policy to receive funds for all international orders in advance. We are sorry for the inconvenience.  I will send you a quote for the 1,000 pair, 2,000 pieces in a minute. If you have your own carrier, please let us know. I am still going to get an estimated shipment to the Netherlands international airport. Please email me if you have any additional questions:

christina@msecompany.net

Respectfully,

MSEC

Date Posted:
12/4/2008 9:52:50 AM

Question
would you please send me a catalog

Answer

Dear Robyn:

Thank you for your inquiry.  However, our web site is our catalogue. We carry products from numerous manufactures and suppliers. We add dozens of products to the web site on daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us toll free at 1-877-706-4480 and a customer service representative will be happy to assist you.

Date Posted:
12/4/2008 12:11:03 AM

Question
Is it possible to get dimensions of your sizing and a sample of the product?

Answer

Dear Jane,

Thank you for the inquiry, unfortunately, we are not able to get a sample because it would break up the case quantity.  I am working on retaining the dimensions. I will get back to you shortly.

Respectfully,

Christina, MSEC

Date Posted:
12/3/2008 9:24:01 PM

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