Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
i¨´m asking about a equipment lika a glucometer called hematometer for the automatic medition of hematocrit in blood

Answer

Thanks for your inquiry,

Unfortunately, at this time we do not have that equipment in stock. We apologize for the inconvenience. If you have any questions please call toll free at 877-706-4480

Respectfully,

Date Posted:
11/12/2005 11:53:40 PM

Question
my aunt had a stroke & has no use of her left arm. her present arm sling hurts her neck & opposite shoulder. can you suggest something more comfortable & easy for her to use?

Answer

Thanks for your inquiry.  Most standard arm slings are supported with a strap that loops around the neck.  This may cause some discomfort to the neck and opposite shoulder.  If this is the case with your mother, we do carry a sling that will alleviate the need for the straps found on standard arm slings.  By clicking the link below you will be directed to the specific product:

If you have any further questions, please don't hesitate to call us toll free at 1-877-706-4480.

Date Posted:
11/11/2005 7:48:55 PM

Question
I got my TENS 6000 just two months ago and it no longer works. I was told there is a warranty on this product. Can you help me? I have chronic lower back pain and the TENS unit is the only thing that gives me relief.Ted Graham

Answer

Thanks for your inquiry,

Unfortunately, if you did not purchase the TENS unit from us then we would not be able to honor the warranty. My advice would be to contact the company that you purchased the unit from and they should be able to help you. I tried to look for your order and I was unable to pull an order under your name. If you did buy the unit from us please let us know and we would be happy to honor the warranty. Please call toll free at 877-706-4480 and let us know if this is the case.

Respectfully,

Date Posted:
11/11/2005 7:33:28 PM

Question
How effective is TENS appliance for pain relief?

Answer

Thanks for your inquiry.  Here is an article on TENS Units written by Dr. Cynthia Hanes for WebMD in 2004:

Pain Management:
TENS and Electrothermal Therapy

Electrical nerve stimulation and electrothermal therapy are used to relieve pain associated with various conditions including back pain. Transcutaneous electrical nerve stimulation (TENS) therapy provides short-term pain relief and is the most common form of electrical stimulation used in pain management. Intradiscal electrothermal therapy (IDET) is used as a treatment option for people with low back pain resulting from inter-vertebral disc problems.

TENS

In TENS therapy, a small, battery-operated device sends low-voltage electrical current through the skin via electrodes placed near the source of pain. The electricity from the electrodes stimulates the nerves in an affected area and sends signals to the brain that "scramble" normal pain signals. TENS is not painful and has been proven effective for some people capable of using the therapy to mask pain.

Intradiscal Electrothermal Therapy

Inter-vertebral discs act as cushions between the vertebrae. Sometimes the discs can become damaged and cause pain. IDET uses heat to modify the nerve fibers of a spinal disc and to destroy pain receptors in the area. In this procedure, a wire called an electrothermal catheter is placed through an incision in the disc. An electrical current passes through the wire, heating the disc to a temperature of 90 degrees Celsius.

IDET is performed as an outpatient procedure while the patient is awake and under a local anesthesia. Early studies indicate that some patients may have continued pain relief for up to six months or longer. The long-term effects of this procedure on the disc have not been determined.

 

As you can see from the article above, a TENS Unit is very convenient for the patient seeking pain therapy at home.  Since these are pain management devices, the important factor here is pain level and pain threshold.  Therefore, a pertinent resource for you to consider is getting advice and more specific information regarding your individual case from an RA Specialist.  In the meantime, click the link below to evaluate our range of TENS Units:

If you have any additional questions or need further assistance, please call us toll free at 1-877-706-4480.

Date Posted:
11/11/2005 10:56:25 AM

Question
Do you have research on neonates and skin absorbtion? Is it safe to use on low weight babies?

Answer
Thanks for your question but unfortunately the best advice we can offer is that you should consult your physician or pharmacist before use of any Betadine solution.  If there's anything else we can help you with, please don't hesitate to call our customer service department toll free at 1-877-706-4480.

Date Posted:
11/9/2005 12:36:44 PM

Question
we are looking to buy a baby diapers in baled from EU

Answer

Dear Mohmmad:

Thank you for your inquiry.  However, shipping diapers to EU is very expensive due to bulkiness and weight of the product.  We would advise you to seek out local providers.

 

Date Posted:
11/9/2005 10:54:55 AM

Question
hernia belts that donot have velcro to hold them. belts that are held with a metal clasp.

Answer

Thanks for your inquiry,

We carry a few different hernia supports  Please see links below.If you have any questions please call toll free at 877-706-4480

Golden Crown Truss
Rupture Easer Truss
Deluxe Hernia Support

Respectfully,

 

Date Posted:
11/8/2005 11:56:13 PM

Question
I'm looking for black maternity scrubs. Can't find them anywhere. Do you have any ideas?

Answer

Thanks for your inquiry,

Unfortunately, we do not carry Maternity scrubs. You may want to try Allheart.com. If you have any questions please call toll free at 877-706-4480

Respectfully,

Date Posted:
11/8/2005 6:55:30 PM

Question
Where can I find Dwyer Cable, Staple, Screw or instruments originally from Zimmer?

Answer

Dear Mr. Allard:

Please contact the manufacturer directly for a list of dealers

http://www.zimmer.com/z/ctl/op/global/action/1/id/7638/template/MP/navid/311

 

Date Posted:
11/8/2005 3:07:14 PM

Question
Please help me i need the cotization the next equipment-ekg birtcher model cardio tracer (used)-electrosurgical generators from 0-50watts with cut and coagulation, mono, bipolar contraladed by microcontroler and record of the last 10years(note: some kinds and prices).- x ray generator mobil that high frecuency with power 30kw or more from 40 to 125 kv and current 300ma or more and exposition .004s or less to 2s or more and 1mas or less to 200mas or more with digital display anode rotatory and focal point of 0.8mm , manual collimator and batery (note: some kinds and prices).plese send me prices of this equipments i very interesting of themBest regardsSergio roman

Answer

Dear Sergio:

Are these products for export?  If so, where would they be shipped to?

Date Posted:
11/7/2005 6:25:51 PM

Question
Can you purchase just the stand and incorporate your own pole? I want to mount a 1" OD pole to the mount.

Answer

Dear C.W.:

Thank you for your inquiry.  At this stage we no longer sell only stands.  However, the top portion on the IV stand is removable so you can incorporate your own pole in the mount.  Please contact us for any other questions at 877-706-4480.

Date Posted:
11/7/2005 3:49:34 PM

Question
I am with the American Academy of Family Physicians. We have an excellent tradeshow and would like to get your contact mailing address as we feel your product would be of great benefit to the medical students and residents who attend the National Conference. If you'd like the 2006 Exhibit Prospectus, please reply and I will mail one to you.Thanks!

Answer

Thanks for your inquiry,

Our mailing address is MSEC 6009 Richmond Ave. Houston, TX. 77057.

Respectfully,

Date Posted:
11/7/2005 3:36:28 PM

Question
we are after a specific cushion for sisters wheelchair she is in the wheelchair all the time and its a special cushion she needs,does the name mean anything as it is a suprise for her.

Answer

Thanks for your inquiry,

We offer a variety of wheelchair cushions. Please see links below. If you have any questions please call toll free at 877-706-4480

Cushion
Cushion

Respectfully,

Date Posted:
11/7/2005 12:58:06 PM

Question
I have a problem finding scrubs that fit right. I am 5'9 and 1/2. I have a fairly large bone structure. I have a very long torso and very long legs. It's pretty difficult for me to find scrub pants made of stretchy material with a "pouch". I'm not too concerned with the tops, I'm just more concerned with the pants. Can you help me???

Answer

Thanks for your inquiry,

We offer scrub pants with a 36" extra long inseam that may be better for you. Please see link below. This particular style is an elastic waist cargo pant in a variety of different colors. I hope this helps! If you have any questions or would like to place an order please call toll free at 877-706-4480

Scrub Pants

Respectfully,

Date Posted:
11/5/2005 9:07:02 PM

Question
I am shopping for a used medical laser appropriate for the removal of tattoos. I saw the list on you site and was disappointed to find that you have no prices listed. Could you email me the prices of the machines that you have posted?

Answer

Dear Keith:

Thank you for your inquiry.  The inventory of lasers that are shown on the website vary in price based on the age as well as the condition of the units.  Please contact Mike Sherman on Monday toll free at 877-706-4480 and he will be happy to provide you with the current list of available options.

Date Posted:
11/4/2005 6:18:58 PM

Question
Is there a product that I can use to prevent swelling (collection of fluid) on the knee? Very active but don't want to see Dr. to drain fluid monthly w/ steriod shot.ThanksJan

Answer

Dear Ms. Stelzman:

Thank you for your inquiry.  The only type of product that we can recommend that may keep the fluid level down is a knee support or compression.  You can find the selection here: Knee Supports.

Please confirm with your physician which support may be more applicable for your needs.

Date Posted:
11/3/2005 9:35:26 PM

Question
I am working on opening a power scooter bussiness and want to know if you know of any seminar going on in Houston. I'm trying to learn everything I can.Thank you in advance

Answer

Dear Ms. Paul:

If you'd like to learn more about scooters and get to know the industry players, we would recommend that you attend MedTrade http://www.medtrade.com.  Good luck!

Date Posted:
11/3/2005 11:53:34 AM

Question
I am looking for electrodes to fit into the jack of an experimental machine. The type of electrodes that i need must have the same plug as the plug for headsets. I am unable to find that anywhere. Can you help me?

Answer

Dear Chris:

Those types of electrodes may be available for EKG/ECG type of equipment.  We do not carry those types of electrodes.

Date Posted:
11/2/2005 5:41:34 PM

Question
Please Iwould like to know the address of your center in U.A.E. FOR SALIN THIS EQUIPEMENT

Answer
We do not have a center in UAE.  This product is only available in the US for export to UAE.

Date Posted:
11/2/2005 2:48:46 PM

Question
Hello,which kind of filter masks you propose for the protection of flue bird, if...Thank you in advance for your answer.Kind regardsKlara

Answer

Thanks for your inquiry,

I would recommend the isolation mask. This mask is used in the O.R   for the protection and prevention of spreading germs and bacteria. If you have any questions please call toll free at 877-706-4480

Respectfully,

Date Posted:
11/2/2005 10:44:57 AM

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