Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
A 7mm x 2 mm superficial facial cheek wound is unable to heal as a home care patient consistently scratches it. What Is the smallest size of hydrocolloid dressing to manage this wound

Answer
We offer a soft, hydrocolloid pad with ultrathin adhesive film stays in place for up to five days to protect the area as the blister heals  2-3/8 in x 1 3/4 in.  Item SPN142MM

Date Posted:
11/11/2013 11:53:49 AM

Question
can you give me the dimensions of this container How tall, the width? Thanks.

Answer
Quote 913221 as been sent to you for your review and approval.  Thank you for your interest in www.MSEC.co

Date Posted:
11/11/2013 11:07:37 AM

Question
Please tell me if these pads were the same one that hospital provides after labor. Ive remember ones that cracks and gives you instant cold effect. Thnx Jasmina

Answer
These are designed for hospital use and can be used post labor.  These activate by cracking as well.

Date Posted:
11/10/2013 9:08:07 PM

Question
Al Bawani Co., Ltd. is my company and one of the leading contractor in the Middle East, specially in Saudi Arabia, Riyadh. We are looking for the Privacy Curtain Track System with Hospital Standard Mesh, Fabric is Carnigie Botanical Garden Type; 1000 set minimum Project: King Abdullah Center for Cancer and Liver Disease, at King Faisal Hospital, Riyadh Saudi Arabia; Under Finishing Stage. Please advise for the contact dealer and asap.

Answer

Thank you for your inquiry. I will be assisting you with this request. First, if you can fill out our cubicle curtain form <- Click here) and once completed please send to me directly kgilbert@msecompany.net. Once received I can start the quote process for Al Bawani Co Ltd.

Date Posted:
11/10/2013 12:54:02 PM

Question
You have a choise of refular, large or xlarge devices. How do I know if they will accomodate my neck size? Could you please let me know the neck size associated with each dimensions?

Answer
Please advise of the item number and we will be able to inform you on sizing for that item.

Date Posted:
11/9/2013 4:09:29 PM

Question
Black Tan?Overall size?

Answer

This item is 15.5in W x 15.5in L.  This is designed to be used in conjunction with a specific line of products that MSEC offers.

You may purchase this item by itself and it is available in Royal Blue, Taupe, Moss Green (Light/Mint), Hunter Green, Grey, Black, Burgundy, Mauve and Blueridge (Slate Blue).

Date Posted:
11/8/2013 2:03:31 PM

Question
What are the voltage options on this warmer.

Answer
Dear Mr. Thompson: Thank you for your inquiry. These units are available in 110/120V and 220/240V. If you would like to provide us with a shipping address, method of delivery and desired quantity, we will be happy to put together a quote for you. Please let us know if you have any further questions.

Date Posted:
11/7/2013 11:36:54 AM

Question
for this lifter which model of slings would you recommend and the price

Answer

Any of our 6 point or 4 point patient lift slings will be able to be used with this lifter.  Prices start around $100.00.

http://www.medical-supplies-equipment-company.com/product/ppf/param/1437_0__1_true/product_search.asp

Date Posted:
11/7/2013 9:14:38 AM

Question
Our Hospital in Auckland New Zealand is interested in purchasing one of your Compact Blanket Warmers B1828LKE. I would like more information on this unit e.g. Manufacturer, Electrical Specs 230VAC? option, Manufacturing Standards and what is the price US dollars. Thank you for your help. Regards Wayne.

Answer

We do have an option for you in this configuration.  Pricing will be e-mailed to you accordingly.

Please advise - as you have requested pricing in USD, are you having this delivered to a forwarder in USA or will this be sent directly to New Zealand?

Date Posted:
11/5/2013 10:32:38 PM

Question
hello i am interested in buying a portable ventilator por adult and pediatric use can be used or refurbished equipment

Answer
Thank you for your inquiry. Please check your email shortly for the available options we have on our refurbished ventilators.

Date Posted:
11/5/2013 9:06:14 AM

Question
Hi, I m interested on the baby bassinet Item# 1x67596NKM. I m looking at 25 pcs and need this for our business in Singapore. Can you pls provide a quotation plus shipping cost to me. Thanks Eric.

Answer

We are happy to provide you iwth a quotation.

Could you please advise - is there a USA based forwarding location?  If there is not, please let me know the city and nearest airport to you for delivery purposes.

Date Posted:
11/5/2013 2:54:56 AM

Question
If we buy some products in your company will we be able to find spare parts here in the PHILIPPINES? Thank you

Answer
Dear Mr. Dos Santos: Thank you for your inquiry. We would need to know the products you are interested in purchasing. Spare parts can always be supplied by us from the US. Please email a list of desired products along with corresponding quantities to inquiry@msecompany.net.

Date Posted:
11/5/2013 1:51:11 AM

Question
Dear all!To whom it may concern.Our company SPC VELD Ltd., is located in Almaty / Kazakhstan.In this letter, we wish to inform you that we are very interested in your products: disposable gowns, caps, shoe covers, gloves.I would be grateful if you give us a price.Best regards,Alma Mukhamadi

Answer

Thank you, Alma.

We would be happy to provide you with pricing.  Please e-mail a list of the items and quantities you are interested in to Brittany@MSECompany.net and we will gladly provide you with pricing for the items you require. 

Date Posted:
11/4/2013 3:51:00 AM

Question
Sir/Maam,I have a tank already.Is it possible to buy a new pump.If so, what would be the costAre Water Heater attachments available?Thanks.Bill Huston

Answer
Thank you for your inquiry. Please check your email shortly for an official quote on the pump itself. Regrettably, we don't have a water heater attachment. However, we do have a mixing valve for you to put on your water pump to convert from cold or hot water. Please advise, if you wish to receive information on the mixing valves we have available.

Date Posted:
11/4/2013 12:31:55 AM

Question
I am interested in the ergo wave roller massage table. Can you please send some information including the indications, as well as the contraindications. I would appreciate it. Thanks. Kaylene

Answer
This product is inactive on our website as it has been discontinued for some time. We do not currently have a similar replacement available for purchase.

Date Posted:
11/3/2013 6:02:23 PM

Question
What is the different temperature settings on the tubLowest and highestThqnks

Answer

There are no temperature settings on the tub.  The temperature of water that is put into the tub is what will be maintained for a period of time until it reaches room temperature.

Thermostatic mixing valves are recommended as a water source and the control valve is set to deliver water at temperatures up to 115º F.

Date Posted:
11/1/2013 10:24:43 AM

Question
Can you please tell me what the spool for this product is made of and are there manufacturer guidelines to sterilize this product. We are having a problem with our current wire plastic spools melting during sterilization. Thank you for your help.

Answer
These spools are wooden and can be sterilized under standard sterilization guidelines.

Date Posted:
11/1/2013 8:43:15 AM

Question
I have a customer that wants me to quote them on your part number 891-EACA Neoprene breathing bags. As part of my quote, I will need to be able to document to them the manufacturer of the bags that you stock. Can you tell me please who makes the ones that you have? Steve Sutter Concrete Special Ties Kennewick wash

Answer
The breathing bags with product numbers ending in ACA are Anesthesia Associates Inc product line.

Date Posted:
10/31/2013 11:36:27 AM

Question
Would I be able to get the contact info of whoever is in charge of updating this page? We have a helpful online guide on STDs that we think could be a useful addition to this resource page. http://www.datingwebsites.org/guide-to-sexually-transmitted-diseases/ Thanks, Luke Brugh Editor at DatingWebsites.org

Answer
Please submit your link http://www.medical-supplies-equipment-company.com/add_link.asp.  We will respond within 24 hours.

Date Posted:
10/30/2013 12:03:56 AM

Question
I would like to cancel the above order.Please confirm.Thank you.Christina

Answer
The order has been cancelled.

Date Posted:
10/29/2013 7:39:22 AM

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