Ask The Pros:

Question

Question:I am looking for extra large exam capes. The description states this is 56in wide by 21in long. The picture looks no wider than typical 30in x 21in. Please confirm this cape specification is 56in x 21in - - I have the same question that was unanswered. who manufactures this cape

Answer

Good Morning Marci, 

Thank you for your inquiry. 

One of our support specialists is checking on this item for you and will be in contact shortly with additional information. 

Respectfully,
MSEC Customer Support

Date Posted:
10/7/2021 4:12:45 PM

Question

I am looking for a replacement part for our Pro-X 650 Stretcher. The part is the hydraulic part to raise and lower the head on the stretcher. Somehow ours snapped and is completely broken. Is the part available and what cost

Answer

Afternoon Shannon:

We are checking inventory to see if we have that part in stock.  We  will get back to you shortly.  

Date Posted:
10/4/2021 3:44:20 PM

Question

Our Medical Department received 5 of the model 592-00ACA Electronic Digital Respirometers. Are there any instructions on how to operate this machine available If not, how do you operate it?Pease let me know.Thank you

Answer

Good afternoon Ms. Guzman, 

Thank you for your inquiry. I have reached out to our warehouse to get some additional information on the Electronic Digital Respirometers. I will send you any additional information in a separate email. If you do have any additional questions, please feel free to contact me directly at Christa@msec.co. 

Respectfully,
Christa W.
MSEC Customer Support

Date Posted:
9/28/2021 2:57:10 PM

Question

In planning for an emergence, this might be practical to get an woman with no use of her left side due to a stroke from bed to wheel chair; only one person is available to assist the transfer. If you have another product for a bed to wheel chair transfer, please let me know. Thank you Joan

Answer

Good morning Ms. Hanna, 

Thank you for your inquiry. One of customer support specialists will be contacting you shortly to discuss some options that might work for you. 

Respectfully,
MSEC Customer Support

Date Posted:
9/24/2021 4:56:48 PM

Question

CAn you tell me the user height parameters for this product

Answer

Afternoon Stephanie:

Thank you for you inquiry.  This bike model is designed for toddler age kids or around 4ft tall.  We should have these bikes back in stock around first part of November.  

Date Posted:
9/15/2021 12:51:33 PM

Question

Medicare and Medicaid/ .Do your company accept one or both or neither. Would I need an order from my physician? Thank you DIANNIAH TIMS

Answer

We do not accept Medicare/ Medicaid at this time.

Date Posted:
9/14/2021 3:20:20 AM

Question

Good morning, I am a contractor working on a proposal for a project that calls out for a suspended medical curtain and they spec out your company. Can somebody contact me about getting a quote for one? I can send over the spec/details on it

Answer

Good Morning Erik:

A custom cubicle curtain form has been emailed to you.  Please complete and return for a quote.  

Date Posted:
9/9/2021 6:59:17 AM

Question

I recently purchased this stretcher.do have a manual and parts list .can’t find nothing on line . I am haven trouble with the release leaver and how it works if you do have the manuals e mail to me.Thanks Gary

Answer

Good Afternoon Gary:

Thank you for your inquiry.  PLease take a look at the instructional video https://youtu.be/zgVQQs8eJ_c.  Should you still have questions, please contact us directly at 877-706-4480 and ask for tech support.  We are able to supply you with parts as well.  

Date Posted:
9/5/2021 10:07:09 AM

Question

Kindly share the price for the project in Jeddah

Answer

Good Day Yasir:

Thank you for your inquiry.  Current price 425 Gallon Full Body Hydrotherapy Immersion Hubbard Tank, S524FWHM is $35.800 USD not including freight.  Lead time is 4-5 weeks.  Ship time by ocean freight is 4-5 weeks.  The unit will operate under 220/240V .

Date Posted:
8/29/2021 12:28:04 AM

Question

Looking for extra strap for this unit the one that comes with it to left you up thanks jim

Answer

James,

Thank you for reaching out to MSEC.  One of our customer service representatives will be in contact with you shortly.  Should you need immediate assistance in the meantime, please reach out to me directly at April@msec.co.

Thank you,

April R.

Date Posted:
8/25/2021 9:39:17 PM

Question

Are there different thicknesses for these needles or is it only different in size

Answer

Good afternoon, 

Thank you for your inquiry. 

I am looking into this request for you and will be in touch with additional information. 

Respectfully, 
Christa W. 
Customer Support

Date Posted:
8/24/2021 1:57:14 PM

Question

What is the height of this product in the front I am looking for something 10 inches in the back/9 inches in front-the front is the most important so the back could be taller. With metal stays

Answer

Good morning Scott, 

 Thank you for your inquiry. 

The brace you are interested in is 10" all the way around and the straps are 4". There are also flexible metal stays in the back of the brace. Look out for a separate email with additional information on some other options that might work best for you. 

Respectfully, 
Christa W. 
Customer Support

Date Posted:
8/23/2021 5:01:59 PM

Question

Do you all have any disposable lab jackets/coats in size 2xl in stock currently?

Answer

Good morning.  Thank you for your inquiry.  We do have those in stock.  We will send hou

pricing and options shortly. 

Date Posted:
8/23/2021 3:41:47 PM

Question

I am looking to customize a medical cart. I need one that has three drawers and 2 will be 12 and 1 obviously 6 for a total of 30. Electronic lock is also important Can you customize it

Answer

Thank you for your inquiry. The MS3C-600CRM cannot be customized. I will emailed you some options that have a drawer configueration closer to what you are needing with an electronic lock option.

Regards,

Lucinda E.

Date Posted:
8/17/2021 1:40:18 PM

Question

Do you sell replacement arms for this product .

Answer

Good Afternoon Teresa:

Thank you for your inquiry.  In order to be able to assist you, please let us know the name of the manufacturer of the phlebotomy chair.  

Date Posted:
6/3/2021 2:36:22 PM

Question

would standard home type 120 volt outlet handle tub My head athletic trainer said she didnt think so

Answer

Good Morning Douglas:

Thank you for your inquiry.  The unit requires 120V, 50/60Hz, 3 pole GFI receptacle and 8 amps.  As long as you have sufficient amprage and at least 10 amp breaker, you may be able to replace standard receptacle with GFI.  Always consult with your local certified electrician.  Please click or copy the link to your browser to view tub specs

https://www.medical-supplies-equipment-company.com/files/Media/PDF/110-Gallon-Mobile-Sports-Hydrotherapy-Whirlpool-Tub-1.pdf

Date Posted:
6/2/2021 5:26:23 PM

Question

what is the lengh and width of extra small size and small size

Answer

Good afternoon Mr. Cochran,

I have reached out to the warehouse for the requested information, and will be in contact with you shortly.  If you have any questions please feel free to email them directly to April@msec.co.

Thank you,

Customer Service

Date Posted:
5/30/2021 4:39:49 PM

Question

Hi, I am from Singapore and Im interested in the MS3C-300TSB Battery Powered Stair Evacuation Chair. Firstly, I would like to know what is the voltage rating for the battery charger. The voltage in Singapore is 230V. Secondly, do you ship to Singapore and what is the cost and timeline Thank you.

Answer

Good afternoon, 

Thank you for your inquiry. One of our customer support specialists will be in contact with additional information. 

Please do not hesitate to email us directly if you have any additional questions at April@msec.co. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/30/2021 3:35:01 AM

Question

Is there a lift assist like a hydraulic or power enhancement to lift up possibly a bariatric patient Does this unit require 2 people to operate

Answer

Afternoon Igor:

Thank you for your inquiry.  One of our staff will contact you shortly.  

Date Posted:
5/26/2021 9:25:14 PM

Question

Hi! I was wondering if this product and pricing includes the top to this base cabinet Thanks for your help!

Answer

Good Morning Tessa:

Thank you for your inquiry.  This style cabinet does come with a counter top.  If you would like to provide us with a ship-to address, we will be happy to put together a quote for you.  

Date Posted:
5/21/2021 4:44:37 PM