Ask The Pros:

Question
Hi, I was wondering what we needed to do in order to have you sell our product on your web site? We have a physical therapy type product and it should fit in well with the products you have on line. Thanks Dale Twesten

Answer
Please email the information on your product to inquiry@msecompany.net.  If we are interested, we will contact you.  

Date Posted:
1/28/2011 1:37:14 AM

Question
Does this lift come with scale

Answer

This lift does not include a scale.  We have accessorial scales that may be purchased: http://www.medical-supplies-equipment-company.com/SP/PPF/Param/384646_0_1_0/Products.asp

Date Posted:
1/27/2011 11:20:55 AM

Question
Hello.Is a patient sling included in the package ....as in package #GKP50051-tfildrv and what size will be apppropriate for a patient whose weight in approx. 220lbs?Thanks!

Answer

I would recommend size Large.

Thank you,

Christina Villa

Date Posted:
1/27/2011 10:29:27 AM

Question
I WAS INQURING IF YOU WORK WITH MEDICARE. SHE HAS MEDICARE and BLUE CROSS BLUE SHEID MEDIGAP. SHE HAS SEVERAL HEALTH ISSUES WHICH INCLUDE NO KNEE CARTILEDGE, ARTHIRIS IN BOTH KNEES WHICH HAS FROZEN HER KNEE AND IT WILL NOT MOVE, CHF, COPD, BEDRIDEN. I CAN NOT AFFORD IT.

Answer

Dear Ms. Daily:

Thank you for your inquiry.  Unfortunately, at this time, we do not accept Medicare or insurance reimbursement. 

Date Posted:
1/27/2011 10:08:45 AM

Question
Goood Day Sir/Madam, Please can you inform me if the Ultra Light Full Electric Hospital Bed has any warranty? As well, will you be able to estimate the cubic meter space required for ITEM # GKP33051-TFILDRV , which includes the Ultra Light Full Electric Hospital Bed, for shipping purposes? And what is the cost of delivering the package to a MIAMI address? Thanking you in advance!

Answer

Dr Varachhia,

Thank you for contacting us.  Here are the answers to the questions you had:

1)  Warranty on Ultra Light Full Electric Hospital Bed:  5 years parts, Lifetime on bed frame

2)  It ships in 2 boxes: One box is 115 lbs. 47 L x 10 W x 38 H and the other box is 61 lbs. 37 L X 8 W X 26 H

3)  Shipping to a business, dock to dock in Miami, FL would be $96.49.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
1/27/2011 9:52:56 AM

Question
Is this mattress all foamDoes this mattress have a zipper?If mattress does have a zipper, do you have a mattress of this size and specification that does not have a zipper? If so, please quote.Does this mattress meet California Fire Codes?Thank you

Answer
This is a high density foam mattress made of polyurethane foam.  The cover is zippered.  Our Innerspring Mattress has no zipper and does meet fire requirements.

Date Posted:
1/26/2011 11:38:22 PM

Question
I had bunionectomy, hammertoe, and Mortons Neuroma surgery Jan. 6, 2011. A pin is protruding out of the second toe side of big toe. I need a shoe which will protect this pin from jamming, stepped one and general protection. I wear a Womens 9 wide, please advise on what size I need. Thanks

Answer
Thank you for your inquiry. We would recommend a small/medium size.

Date Posted:
1/26/2011 7:01:26 PM

Question
Hi I am a RN for the last twenty six years and have come up with a simple product that would hook onto a the bed and prevent the development of bedsores. Do you do anything with new products and patent of these products

Answer

Dear Ms. Kuzlik:

Thank you for your consideration. However, at this time, we do not offer the services you had inquired about.   

Date Posted:
1/26/2011 6:33:44 PM

Question
Is this box mountable on a fixed surface

Answer

Thank you for your inquiry. This safe includes pre-drilled mounting holes that can be mounted on any surface.

Date Posted:
1/26/2011 4:52:20 PM

Question
Could I get an estimated freight on this item going to Zip Code 30121. Item# M011SWHM

Answer

 Dear Jared,

Thank you for the inquiry.  I will be sending you a quote shortly.

Respectfully,

Christina Villa

Date Posted:
1/26/2011 12:52:28 PM

Question
How to clean caster on stretcher gurneys

Answer

Dear Ralph:

If you have hair and dirt build up around the axle of the casters, you can pull the excess material out with a pair of tweezers or long nose pliers.  You can also use a small wire brush and mild household cleaner to remove impacted dirt.  Then lubricate with medium grade oil and you should be good to-go. 

Date Posted:
1/26/2011 11:53:14 AM

Question
I have this product and I need to order more of the little plastic cups the medicine is put in - do you have thosethanks

Answer

We do carry these cups, they come in a pack of 10 for $6.03 plus shipping.  Item number is 40274000.

Date Posted:
1/26/2011 10:19:56 AM

Question
how do you know if you need the 3 or 4 stockinette

Answer

The determination of the stockinette size is based upon the size of the limb it will be used on or the purpose of your use.  These stockinettes have the ability to stretch several times their size, see the chart below:

Date Posted:
1/26/2011 9:33:08 AM

Question
hello, i live in teh dominican republic and iam a physical therapy, i am searchig for good equipment and a reliable company to star a rehah facility and i need to be in contact with you, please email me eith suggestion thanks

Answer

Dear Ms. Fajardo:

Thank you for your inquiry.  Please contact our Sales Manager Christina Villa at 877-706-4480 x 107 and she will be able to assist you with product recommendation and selection.   

Date Posted:
1/26/2011 7:41:20 AM

Question
HelloIs this equipment useful for the suction of blood from the abdomen without the omentum getting stuck in the suction tipYours sincerelyF.SamsoeDanish vet

Answer

Dear Dr. Samsoe:

Thank you for your inqury. Unfortunately, we do not have any information which may be used to provide a definitive answer to your question. 

Date Posted:
1/26/2011 6:28:48 AM

Question
Could you please send me a catalog of your products. 744 Reeds Creek Road, St. Maries, ID 83861.

Answer

Dear Swany:

Thank you for your inquiry. Our web site is our catalogue. We carry products from numerous manufactures and suppliers. We add dozens of products to the web site on daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us toll free at 1-877-706-4480 and a customer service representative will be happy to assist you.

Date Posted:
1/25/2011 6:06:50 PM

Question
Curious if this would work to help left a person that has fallen. My mother who is 75 and 5 tall is having to lift my father when he falls. He has Alzheimer and forgets that he is too weak to walk, so sometimes he just falls out of his chair or bed. She is too small to really lift him.

Answer

Dear Ms. Jones:

Thank you for your inquiry.  Based on your information, we do not believe that your mother will be able to manage the operation of a patietn lift.  If you would like to give us a call at 877-706-4480 x 104 for Gary, we will be happy to discuss other options. 

Date Posted:
1/25/2011 5:49:12 PM

Question
what is the user weigh limit for this machine

Answer
Thank you for your inquiry. We no longer carry this treadmill we apologize for the inconvenience. Please click here to see the available treadmill we do have in our inventory. If you have a certain options or specifications needed for a clinical treadmill, please specify and I will try to find the unit.

Date Posted:
1/25/2011 4:10:05 PM

Question
My name is Meghan, I am the Nurse Coordinator for Camp Oochigeas, and not for profit organization that sends children with cancer to camp. We are located in Toronto Canada. I am looking to purchase a Kid Friendly exam table and was wondering about delivery. Do you have store locations in Canada, and if not will you deliver to Canada. Thanks

Answer

Dear Meghan:

Thank you for your inquiry.  We do not have stores in Canada, but we do ship products to Canada on regular basis.  Please let us know which product you would like to consider for a purchase and if you need any assistance with a selection or have any other questions, please call us toll free at 877-706-4480.

Date Posted:
1/25/2011 3:29:04 PM

Question
I need to obtain a receipt for order #129657 to the email address above please. My email confirmation doesn''t include shipping charges and I need a receipt to support the full amount charged. Thanks, Jenne.nesthus@essc.org

Answer

Dear Ms. Nesthus:

Thank you for your inquiry.  A purchase receipt including the shipping charges has been emailed to you.  Please let us know if we can be of further assistance.  Thank you for your business.

Date Posted:
1/25/2011 1:13:28 PM