Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question

Unable to tell from the picture or description. Does this produce have a key lock or combination lock

Answer

Dear Myrtle:

Thank you for your inquiry.  You are looking at the emergence package, not at an actual crash cart.  All crash carts can be equipped with a key lock or combo lock.  

Date Posted:
7/12/2018 4:20:07 PM

Question

RegardsIs this chair suitable for upstair operation The video shown in the QandA correspond to the electric chair.

Answer

Dear Pablo:

Thank you for your inquiry.  Manual stair evacuation chair MS3C-300TS is only recommended for downstairs evacuation.  For both, downward and upward mobility, you will require our battery powered chair MS3C-300TSB.  

Date Posted:
7/12/2018 10:42:05 AM

Question

What materials is this model made of

Answer

Dear Caroline:

Thank you for your inquiry. The model is made out of injection molded plastic and painted with lead free paint

Date Posted:
7/11/2018 1:00:19 PM

Question

I weigh 329lbs.. my thigh is 25... will this unit fit

Answer

Good afternoon Mark,

Thank you for your inquiry. Based on the measurement of your thigh I believe this unit would work. Should you decide to place an order for the brace you can try it on once you receive it. If the brace does not fit, we are only able to accept it back if it has not come in contact with human skin. Also, it is possible there could be a restocking fee if the item is returned. Please feel email me directly at Christa@msec.co if you have any additional questions.

Date Posted:
7/7/2018 8:31:45 PM

Question

do you have Nihon Koden EEG machines- refurbished or any other brand. please e-mail at above address. Our provider Neurology is looking for another machine. thanks, Lorna

Answer

Good Monring Ms. Baculi:

 

Thank you for your inquiry.  Yes we carry certified pre owned Nihon Kohden. Please specify the model you are interetsed in and we will provide you with a quote.  

Nihon Kohden Neurofax EEG-9200 EEG LTM Machine
Nihon Kohden Neurofax EEG-9100 Portable EEG Machine
Nihon Kohden Neurofax EEG-1200 EEG/PSG System
 

Date Posted:
7/5/2018 8:20:40 PM

Question

Please list the ingredients of the roll on. Thank you!

Answer

Aluminum chloride hydroxide (Al2Cl(OH)5) 10% - 25% 

Date Posted:
7/5/2018 11:44:47 AM

Question

Hi!Let me know lead time after payment.Can i get my order within one month.Thank you,

Answer

Our customer service representative will be in contact with you to request additional information. 

Date Posted:
7/5/2018 7:57:00 AM

Question

Do you have calibration certificates for this cell counter

Answer

Good morning Mr. Powell, 

We do have calibration certificates available but will need some additional information from you to get that out to you. Please provide the serial number on your counter. Please send the information to Christa@msec.co. Once we have that information I will be sending you an additional email with the certificate requested.

 

Date Posted:
7/2/2018 7:59:38 AM

Question

Hello, Kindly requesting a price quote for the items below: 5 each 14 Bushel Poly Linen Cart w/ cover, Yellow x4164RBW 5 each 10 Bushel Poly Linen Cart w/ Cover, yellow X0164RBW Thank you.

Answer

Good Day Lio:

Thank you for your inquiry.  Would you require a freight quote directly to Guam or to a freight forwarder. Please advise. 

Date Posted:
7/2/2018 3:37:22 AM

Question

Does this model include the amygdala and hippocampus

Answer

Dear Aurelia:

 

Thank you for your inquiry. It does not appear that  Half Normal & Half Pathology, 0092GPI model specifically displays amygdala and hippocampus, but the regions appear to be visible.  You may also want to consider looking at 

Half Brain Model - Sensory & Motor Areas

Item# 0592GPI

Date Posted:
6/29/2018 1:41:39 PM

Question

My Health Director would like a quote done on 2 of the 4.0 Cubic FT capacity Blanket warmer. Please email me with quotes if you can, if not please let me knowThankPenny Ostrout, Unit Coordinator

Answer

Good Morning, 

Thank you for your inquiry.  I will have a quote to you shortly.

Regards, 

Lucinda Eshenbaugh

Date Posted:
6/28/2018 5:11:45 AM

Question

hello,we purchased the M58SWHM whirlpool from you and I now need a bench for this pool to set around it.do you sell or know where I can get a bench for thisthanksCharlie

Answer

Good Afternoon Charlie:

 

We certainly do sell the tables for the hyrotherapy tubs.  We will have a quote for you shortly.  

Date Posted:
6/20/2018 2:16:48 PM

Question

does this treadmill have an incline option

Answer

Good afternoon,

No, it does not have an incline option.  MSEC does have several models that incline. 

Folding Light Commercial Treadmill w/ LED Display
Item# I300FTBDY
 
Professional Multi-Program Treadmill
Item# 06TFMI
 
Thank you for your inquiry!
 

 

 

 

Date Posted:
6/12/2018 11:25:15 AM

Question

hello there,I have tuttnauer 9010 distiller. Is it works with

Answer

Dear Olesya:

 

Thank you for your inquiry.  Your message appears to have been cut off.  Could you please clearify.  

Date Posted:
6/6/2018 2:38:59 PM

Question

how many blankets does this hold. looking for blanket warmer/dual usage to switch to use for IV warmer as well.

Answer

Good Afternoon Jacky:

 

Thank you for your inquiry about 3.5cu ft blanket warmer.  That you unit has a capacity of 10-12 blankets. We have stand alone fluid warmers and blanket/ fluid combo units.  Please advise which type of unit is of interest to you along with capacity requirements and we will be happy to provide you with options and pricing. 

Date Posted:
6/4/2018 4:26:17 PM

Question

Can you please send the measurements from rim to rim on 24 inch shower chair

Answer

Good morning Ms. Godfrey, 

 

Thank you for your inquiry. The overall width from rim to rim on the 24-inch chair would be 36 inches. Please do not hesitate to contact me directly at Christa@msec.co with any additional questions you might have. 

 

Date Posted:
6/4/2018 3:40:58 PM

Question

Im Regina Lavanya working for Elsevier Inc as Senior Copyrights Coordinator. Could you provide me your email ID so that I can email you for copyrights request that we need your permission to reuse this image in our book publicationRegardsRegina

Answer

Good morning, 

 

Please email all requests to Christa@msec.co . All requests will have to be reviewed before approval. 

 

Date Posted:
6/4/2018 6:36:51 AM

Question

My wife has alzheimers an has now lost muscle control and cannot walk. I need to move here and have back issues. She has become difficult to move. I am looking at your general transport stretcher. can the stretcher be taken off for easier transfer and then lifted and placed on the roller frame

Answer

Dear Mr. Provine:

 

Thank you for your inquiry.  We have several options wheich may work for you.  Please give us a call to discuss and ask for Gary or Lucinda.  

Date Posted:
6/2/2018 5:49:03 AM

Question

Would this seat be appropriate for my 6yr old nonverbal autistic son Toddler potty seats are too small and we have oval toilets that he feels unsteady on

Answer

Good Morning Ms. Kandor:

 

Thank you for you inquiry.  This toilet seat reduce should work for your needs.  

Date Posted:
5/25/2018 9:41:19 PM

Question

I NEED A REPLACEMENT NARCOTICS LOCK FOR A WATERLOO MED CART. WILL THIS WORK

Answer

Morning Mr. Sweet, 

 

Will this lock be in addition to the current quote we are working on for narcotics box locks? Please contact Christa@msec.co with any additional information. 

 

Date Posted:
5/24/2018 1:02:27 PM

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