Ask The Pros:

Question

The walls look thin. Is there any insulation

Answer

Dear Tom:

Thank you for your inquiry.  This stainless steel hydrotherapy designed for use as a part of rehabilitation or training program along with treatment of inflamed joints and muscles.  Although it can be used with hot water, it is more often used for cooling baths and icing.  There is no insulation and water temperature is maintained through the addition of ice or cool water.  Hot water can be pipped in through a standard faucet.

Date Posted:
4/9/2018 7:41:59 PM

Question

Can you tell me what is included in the manufacturers warranty What is your return policy How quickly is the chair shipped after an order is placed and how long will it take to ship to Pennsylvania Is the chair covered my Medicare? Thank you

Answer

Good afternoon Mr. Phelps:

Thank you for your inquiry,  The manufacturer policy covers parts and labor for one year.  The item is returnable within 30 days.  The customer is responsible for return shipping.  There is 25 percent restocking fee.  The unit is in stock.  Shipping to PA is 3-4 business days. Please let us know if you have any other questions.  

Date Posted:
4/3/2018 2:30:40 PM

Question

do you have a pedal exerciser that works on a battery for the paraplegic so he may use for circulation?

Answer

Dear. Mr. Cooper:

Thank you for your inquiry.  Based on your description, you may be referring to a Continuous passive motion machine or CPM.  We do offer those.  For additional information, please contact our office.  

Date Posted:
3/31/2018 6:14:34 PM

Question

setting up SIM Lab, need a small crash cart would love to see this one

Answer

Good Morning Dr. Cicci:

Thank you for your inquiry.  We will be happy to provide you with a cart.  We will contact you shortly

Date Posted:
3/30/2018 2:48:43 PM

Question

Does this come without stirrups Just a pull out for feet? Please no calls.

Answer

Dear Mr. Sutton:

Thank you for your inquiry.  Below are two links to the products which do not have stirrups, but do come with an extension shelf.  Please let us know if these meet your needs and we will be happy to provide you with a formal quote.You may need to copy the netire URL into the browser in order to view the products.  

1. https://durable-medical-equipment.medical-supplies-equipment-company.com/product/space-saver-table-w-step-stool_33141.html

2. https://durable-medical-equipment.medical-supplies-equipment-company.com/product/space-saving-treatment-table_33140.html

Date Posted:
3/27/2018 8:58:02 AM

Question

Could you tell me what the weight capacity of the step is on the table thanks.

Answer

Good Afternoon Ms. Knowles:

The weight capacity for that table and related features are approximately 400lbs

Date Posted:
3/23/2018 10:57:32 AM

Question

what is the cost for replacement shades if we were to purchase this light

Answer

Good Afternoon Mr Jones:

One of our customer service rep will respond to your request shorly.  

Date Posted:
3/22/2018 7:28:03 AM

Question

Are the bins individual or in sections of four Can they be removed?

Answer

Good morning Ms. Dillon,  

Thak you for your inquiry. The bins are individual and can be removed. I have requested our warehouse to send me some images of the unit and will send those over shortly. Please feel free to contact me directly with any questions at Christa@msec.co. 

Date Posted:
3/19/2018 4:08:57 PM

Question

What is the amperage for this product

Answer

Dear Sara:

Thank you for your inquiry.  This unit requires 7.4 amps to operate.  A formal quote and a product brochure will be sent to you in a separate email.  

Date Posted:
3/19/2018 2:17:22 PM

Question

Hello! We have 5 podiatric whirlpools. We'd like to sell them. Do you buy whirlpools from Dr's offices? Please let me know. Thank you!

Answer

Dear Ilona:

Thank you for your inquiry.  We dont sell used hydrotherapy tubs.  You may wish to place them on dotmed.com for sale.  

Date Posted:
3/19/2018 12:59:27 PM

Question

Please send me an email message that I can reply to as I need more than 300 characters for my questions. Thank you.

Answer

Dear Robert:

An email has been sent to you.  

Date Posted:
3/16/2018 11:03:33 AM

Question

is the backboard included

Answer

Good Afternoon Doris:

Yes, the backboard is included.  A formal quote is being emailed to you separately.  

Date Posted:
3/15/2018 2:43:17 PM

Question

How many blankets can fit in this warmer Are there specific blankets that need to be used? If so, do you sell them?

Answer

Good morning Ms. Tello, 

Thank you you’re for your inquiry. According to the manufacturer of this blanket warmer about 20-25 hospital grade sheet blankets can be warmed in this warmer at a time. There is is no specific blanket that needs to be used. The only recommendation regarding blanket type is that you use the warmer for 100% cotton of 50/50 cotton/ polyester blend blankets. They do not recommend rayon, or any other material be used with this warmer as it cannot withstand the heat. Please feel free to email me directly with any additional questions at Christa@msec.co. 

Date Posted:
3/13/2018 2:42:22 PM

Question

What type and size of blocking is required in the wall Do you have a cut sheet with dimensions to locate the blocking?

Answer

Good afternoon Mr. Alderfer, 

Thank you for your inquiry. I be looking into this for you and sending you an additional email with more information shortly. 

Date Posted:
3/12/2018 2:36:43 PM

Question

I am curious about the height dimension-- is it 47 inches with the faucet What is the height of just the cabinet portion?Can the cabinet handles come stainless as well?

Answer

Good afternoon Brittany, 

Thank you for your inquiry. The height portion of just the cabinet is 36 inches floor to countertop. Unfortunately, the handles are not available in stainless. Please feel free to email me directly at Christa@msec.co with any additional questions. 

Date Posted:
3/12/2018 1:15:41 PM

Question

Hello, Im looking for an autoclave that can perform the following conditions for evaluating the reliability of electronic components:121°C ± 2°C, 2 atm. 29psi, 100 relative humidity, up to 96hrs treatment time.Do you have such equipmentRegards,

Answer

Good afternoon Mr. Belanger, 

Thank you for your inquiry. I will consult with our specialist and send you an additional email with more information. 

Date Posted:
3/12/2018 8:02:03 AM

Question

Hello,I was wondering if this is the same body wash/shampoo that st.boniface hospital in Winnipeg, Manitoba uses. I was in the hospital for a month and I have severe acne and it all went away when I used their body wash/shampoo and I’ve been searching for it ever since.

Answer

Good Morning Haaris, 

Unfortunatuley, I am unable to confirm that information. Have you tried callign the hospital to verify if this is infact the same shampoo and body wash that they stock in their facility. 

Date Posted:
3/8/2018 2:17:22 AM

Question
Can this stair evacuation chair be used to go up/down the stairs with only one care giver to operate it? We have a non-ambulatory patient who lives on the second floor and she is looking for a safe way for her caregiver to get her up/down the stairs. A standard stair lift is not an option. Only one person is available to help her.

Answer
Thank you for your inquiry. For this particular chair, we would recommend two caregivers. We will email you single caregiver chair options in the morning.

Date Posted:
3/5/2018 5:30:04 PM

Question
I am looking to find paper for a Hewlett Packard defibrillator Code Master XL Montgomery Eye Surgery Center

Answer
Good Morning Peggy, Thank you for your inquiry. I will have a specialist take a look into your request and send you an additional email with more information.

Date Posted:
3/5/2018 8:35:25 AM

Question
Can you give me more details about the headboard lighting system with a night light, can this be on an occupancy sensor

Answer
Afternoon Bob: The initial opinion is that we should be able to integrate occupancy sensor into the overbed light. We will provide you with a definitive answer on Monday. Have a good weekend.

Date Posted:
3/1/2018 5:26:39 PM