Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Kindly send your email address so that we can send you our list of items. We are a company supplying laboratory and Medical items. We are interested in your quotation. Thanks, Paul

Answer

Good Morning,

You can send your list to damian@msecompany.net

Thank you!

Date Posted:
11/16/2015 7:31:26 AM

Question
You can export to oversea Thailand. What are you prefer shipping usually? Date of delivery to Thailand? Do you accept with swift code or draft remittance?

Answer

Good Morning,

I will send you another e-mail with all the details to your inquiry.

Thank you!

Date Posted:
11/11/2015 10:16:25 PM

Question
I am a Buyer at Roxborough Memorial Hospital Primehealthcare Servicesin Philadelphia Pa. the O.R. would like to buy stainless steel wire 1 oz spool, 20 gauge item#202-183psi for $16.13. do you take purchase order#'s? what is your address & zip code to put in system for payment & send Hard Copypo#?

Answer

Hi Susan:
 
Thank you for your inquiry.  We do accept POs.  W-9 form has been sent. 

Date Posted:
11/9/2015 5:22:33 PM

Question
We need price inquiry plus shipping charges in Thailand.

Answer
Dear Wilaiwan: Thank you for your inquiry. In order to better assist you, please provide us with a shippingdelivery address and the quantity you are interested in.

Date Posted:
11/9/2015 1:04:58 AM

Question
Would there be a price break or free shipping if we ordered 18, 25 or 40 of these balls

Answer

Dear Antje:

Thank you for your inquiry.  Our educational discount is 15% for 15-39 balls and 18% for 40 or more balls.  We will be happy to put together a formal quote for you. 

Date Posted:
11/5/2015 1:43:12 PM

Question
Hello there, I am looking at your keyless electronic storage cabinet with adjustable shelves. Im wondering - what is the brand of this cabinet Also how secure is this cabinet? Thanks

Answer
This cabinet is used in correctional facilities among other places. Please let us know if we can provide you with a quote. The cabinet is available in various sizes and comes with a five year manufacturer warranty: 36in W x 18in D x 72in H (Unit weight: 131 lbs) 36in W x 18in D x 78in H (Unit weight: 137 lbs) 36in W x 24in D x 72in H (Unit weight: 151 lbs) 36in W x 24in D x 78in H (Unit weight: 160 lbs) 46in W x 24in D x 72in H (Unit weight: 218 lbs) 46in W x 24in D x 78in H (Unit weight: 266 lbs)

Date Posted:
11/4/2015 6:18:35 PM

Question
would you sell this for 900.00 US

Answer
A quote has been sent to you

Date Posted:
11/4/2015 3:53:04 PM

Question
I am requesting a written quote for 5 wheelchairs for my outpatient clinic. Could you please send this information. Also, do you think this is the best wheelchair you offer for an outpatient ambulatory care clinic? Thanks, Leslie Pettit, RN Mendoza Soldier Care Clinic

Answer
Thank you for your inquiry.  We will have a quote for you shortly.

Date Posted:
11/3/2015 10:30:55 AM

Question
Do you have simulators for female pelvic exams.

Answer

Thank you for your inquiry.  As of now, we a have a couple OBGYN pelvic exam models in stock and available for immediate shipment. 
 
Please click on the links below or copy the complete URL into the browser:
 
http://www.medical-supplies-equipment-company.com/product/gynecological-simulator_32485.html
 
http://diagnostic-supplies.medical-supplies-equipment-company.com/product/pelvic-examination-gyn-simulator_32483.html
 
Please let us know if you need any further information. 

Date Posted:
11/2/2015 12:23:13 PM

Question
could you tell me how much the bed weighs, I would like a portable hospital bed that i could take to hotels, for when we take my daughter on vacations, She is too hard to manage in a regular bed/ I am looking for something lightweight, she is 35 and weighs 120 lbs.

Answer
Dear Ms. Myers: Thank you for your inquiry. The following beds are the best option for your specific requirements. Copy the complete website address into the browser or go to www.msec.co and type in the following item numbers into Product Search window (BRH93HGI or 39SRBPKG or 30HRB). For any other questions, please contact our office at 877-706-4480. http://durable-medical-equipment.medical-supplies-equipment-company.com/product/hospitality-rollaway-bed-39in-w-x-72in-l-with-innerspring-mattress_16532.html http://durable-medical-equipment.medical-supplies-equipment-company.com/product/hospitality-rollaway-bed-39in-w-x-72in-l-with-innerspring-mattress_16532.html http://durable-medical-equipment.medical-supplies-equipment-company.com/product/hospitality-rollaway-bed-30in-w-x-72in-l-with-innerspring-mattress_16531.html

Date Posted:
10/30/2015 6:55:35 PM

Question
Please sending pricing for CD-1000 Waterproof Catheter covers. Also inform if you are able to process insurance or if you require a purchase order. Send to: Fresenius Raleigh Dialysis 3943 New bern Avenue, Raleigh, NC 27610 Voice: 919-231-3146 Fax: 919-250-0660 Email: clinic1653@fmc-na.com

Answer
Thank you for your inquiry.  Unfortunately, we dont offer this product, at this time. 

Date Posted:
10/30/2015 4:41:26 PM

Question
I have an adjustable double core pillow. The white, blue and yellow cores are too soft and the black one is was working great and wore out. i just need to purchase more black inserts. How much will you charge for just the black inserts? Let me know. Thanks,

Answer

Dear Mr. Deutschman:

Thank you for your inquiry.  We don't sell the inserts separately.  We do have the firm double core firm pillow. If you would like to purchase the pillow, please click on the link: http://www.medical-supplies-equipment-company.com/rehab/product/double-coredual-cervical-support-pillow_10470.html

Date Posted:
10/26/2015 3:41:04 AM

Question
Would this work for my husband who has an abdominal PEG tube and keeps opening the Velcro binder I fear he might pull the PEG tube out.

Answer

Dear Ms. Rau:

Thank you for your inquiry.  This item uses Velcro or Hook-n-Loop for closure. Most abdominal binders use Velcro, so there is always a risk he may pull out the PEG tube. 

Date Posted:
10/25/2015 5:29:48 PM

Question
If properly packaged and all straps secure and on. If the stretcher or gurney is dropped would the patient remain on the gurney or would they go flying off? Have the straps ever failed? Thanks Dave

Answer

Dear Mr. Horton:

Thank you for your inquiry. Typically the straps are designed to withstand much more strain then would be caused by the scenario you have described. 

Date Posted:
10/23/2015 7:41:28 AM

Question
I am a wire artist, and I have some clients with severe metal allergies that have commissioned hypoallergenic jewelry, so I am wondering if your product would be appropriate for my needs. Does it bend Will this wire break if bent multiple times? Does it contain any trace amounts of nickel?

Answer
Surgical-grade stainless steel may contain some nickel, but it's generally considered hypoallergenic for most people.  The wire can be bend. 

Date Posted:
10/19/2015 2:27:55 AM

Question
Could you please give me additional information on the firmness of this D-Core Pillow

Answer

Dear Ms. Wright:

Thank you for your inquiry.  This is a standard type pillow with polyester fiber.  It does not have any firmness rating.  If you would like to provide us with your firmness requirements, we may be able to recommend alternate options. 

Date Posted:
10/18/2015 2:16:18 PM

Question
My husband is using this system and we think that it is not working properly. The collection disk does not expand will hooked to the tube in his leg. Blood seems to be collecting and stopping before the collection device. Blood is coming out of his leg at the tube entrance. Need help immediatley.

Answer
Dear Ms. Parsons: Thank you for your inquiry. We would urge you to speak with your physician as soon as possible.

Date Posted:
10/14/2015 3:55:53 PM

Question
whats the length between the flat floor supports the hand rails are 7" - correct? but the length between the floor beams are not listed. Thank you

Answer

A quote has been mailed to you.  Thank you for your inquiry. 

Date Posted:
10/14/2015 9:02:06 AM

Question
Would casters be available on this product

Answer

Dear Paul:

Thank you for your inquiry.  The casters for the cabinet are 6.5in D x 2in W.  Please let us know if you have any other questions. 

Date Posted:
10/13/2015 1:35:11 PM

Question
Does this unit work with pediatric patients095dc1

Answer

Good Morning,

Unfortunately this item has been discontinued, but to answer your question- This item or 2 more items that are comparable to this one would not work with pediatric patients. I will be happy to source out the product that you are looking for, I just need to contact a few of our contacts. How many were you interested on purchasing?

Look forward to your response.

Thank you!

Date Posted:
10/13/2015 8:31:58 AM

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