Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Does this come with a dispenser one and cutter? How do I figure out shipping charges?Also interested in eco-friendly table w/shelf.Shipping cost?Thank you,Sutha

Answer

Dear Sutha,

Thank you for the inquiry. I will have a quote and the answers to your questions shortly.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
3/27/2011 8:13:40 AM

Question
I bought this kit for my classroom several years ago but Im just getting the chance to use it now, however the serum A that is need for the blood samples has dried up, is there anyway I can get just this portion of the kitThanks!

Answer

Dear Jodi,

Thank you for contacting us. We are a distributor for this manufacturer. They have a minimum amount we must purchase so they will not allow us just to purchase that one component for your kit.  We apologize for the inconvenience.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
3/26/2011 4:53:54 PM

Question
Hi - we are looking for a dynamometer that can be attached to a computer to moniter force/grip strengthDO you have such a thing

Answer
Unfortunately, none of the dynamometers we carry offer this function.

Date Posted:
3/26/2011 3:23:24 PM

Question
My father had his right leg 5 below his right knee amputated and we are looking for a sneaker/velcro for his left foot. Do these run true to size and his foot does swell some so were looking to possibly purchase a size 12 wide.

Answer
These shoes are true to size, as they are diabetic shoes, they do allow for extra width and/or depth.

Date Posted:
3/26/2011 2:04:25 PM

Question
to ship TWO of these to address below, can you please estimate the cost for basic shippingAkron General Medical Center 400 Wabash Ave.Akron OH 44307

Answer

Dear Dr. Been:

Thank you for your inquiry.  Shipping charge to Akron would be approximately $50.  Please let us know if we could be of further assistance. 

Date Posted:
3/26/2011 7:57:00 AM

Question
Can this pillow be used for side lying and supine sleeping positions. Do you recommend a specific type of pilliow more effective for the side lying position I recently had an anterior microdissectomy with allografts of cx 5-6 and 6-7 with titanium plate for stability. I am 58.

Answer

We have some pillows specifically desigend for side-sleepers:

http://www.medical-supplies-equipment-company.com/SP/PPF/Param/412332_0_1_0/Products.asp

And can also refer you here:

https://www.sidesleeperpro.com/

Date Posted:
3/26/2011 1:34:42 AM

Question
I''m inquiring if you have any pre-owned 3 Panel Privacy Screens, such as your Item #30007BRT. Might anything be available?

Answer

Dear Dr. Stephen Zajac,

Thank you for the inquiry.  Unfortunately, we do not carry any pre-owned screens. How many do you need? I can try and work with the price if we have any that are over stocked. Please let me know.

Respectfully,

Christina Villa - MSEC Sales 

Date Posted:
3/25/2011 5:31:45 PM

Question
Need more information on how this track works. Does it have bends, is it movable, etc.

Answer
This is a straight wall mounted screen, the bent section is mounted on the wall.  The screen pole is telescopic extending from 40 inches to 92.5 inches.  The pole pivots 180 degrees.

Date Posted:
3/25/2011 1:49:40 PM

Question
We are looking for a container to put the clip board on the infant bassinet. Something possibly that would hang from the rails. Do you have such an accessory

Answer

Thank you for your inquiry,  this is not a standard accessory for our bassinets, but to help, we may suggest one of the following.

The links below are for chart holders made for use with our medical carts.  They are meant to be "mounted" onto an accessory bar, which the thin rail on a bassinet may work as.

http://www.medical-supplies-equipment-company.com/product/ppf/id/27555/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/14320/new_prod_full.asp

Date Posted:
3/25/2011 11:31:45 AM

Question
What is the total weight of this table Not the capacity weight.Thank you

Answer
The weight of this table is 300 pounds.

Date Posted:
3/25/2011 11:21:33 AM

Question
Hello MSEC, I would like to know if you have any sales rep jobs available in Texas? Thank you, Lindsay Freed 214-226-6605

Answer

Dear Lindsay:

Please email your resume to inquiry@msecom.net

Date Posted:
3/24/2011 8:26:58 PM

Question
i am an architect working with a client who has ask me to provide a plan of a room and how the DF-9906CLT chair will fit in the room. do you have an autocad drawing of the chair that i can place into a floor plan drawing? also item #00732BRT thanks

Answer
We will look into this for you, as soon as we have information, will send by e-mail. 

Date Posted:
3/24/2011 3:21:50 PM

Question
I need the basins to either be sterile disposable or able to be sterilized autoclave. please advise.thanksGail Adkins, RNPractice Coordinator

Answer

Dear Gail,

I have one basin that is autoclavable. I will send you the information shortly.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
3/24/2011 12:47:00 PM

Question
First, what is the difference between conductive and non-conductive. Second, what is the overall length when deflated and the max diameter when inflated Thanks.

Answer

Other than he conductive bags being made of latex and the non-conductive bags being made of neoprene, the conductive bags do not prevent static electricity from flowing through the bag.

Generally non-conductive bags are used in hospital, surgical and other medical settings where flow of static electricity may be dangerous.  The conductive bags are generally used in office and veterinary settings.

The length is 13.25in from end to end deflated and the diameter deflated is about 5.5in.  Unfortunately, we do not have the inflated measure, however it has been noted that when fully inflated may be as large as a basketball.

Date Posted:
3/24/2011 11:11:38 AM

Question
Hi, Could i please be informed of shipping costs to Australia. I am looking at ordering a stretcher along with 2 fit balls and some other equipment. I do not want to put my credit card details in as yet. Thank you

Answer

 Dear Kerryn Riddiford,

Thank you for contacting us. We would love to provide a quote with shipping. Which two items numbers are you looking to purchase? In order to get a more exact amount of how much your items will cost to ship, I must have the item numbers.

Please forward them to me and also please include your shipping address. Email to: christina@msecompany.net

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
3/24/2011 8:06:04 AM

Question
HOW LOW CAN THE BACK GO

Answer

The top of the back, in its upright position is 51 inches from the floor.  When reclined it is 44.5 inches from the floor, so there is a 6.5 inch adjustment when tilted.

Date Posted:
3/23/2011 11:33:33 PM

Question
We would like to try samples of the following items: Item# PNCM197468TNS in medium, large and extra large. Thank you.

Answer

 Dear Jennifer,

We would be glad to send a sample. Please reply with your shipping address.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
3/23/2011 2:36:47 PM

Question
Id like to know if this kind of remedy is recommended for skin that had some degeneration eschar

Answer

Dear Ms. Sutton:

Thank you or your inquiry.  This paste is recommended for treatment of fungal infections.  Please consult with your physician about the best paste / gel for degeneration eschar.

Date Posted:
3/23/2011 1:13:12 PM

Question
I was checking your website and I notice that you are using the same mattresses that we Sleep Air Mattressare providing for other madical suppliers in LA. Sleep Air can bit any price that you already have, for further info please, either call 323-346-0300 or email sako@samsmattress.com Thanks, Sako

Answer

Dear Sako:

Thank you for your inquiry.  Are you a manufacturer or a distributor? 

Date Posted:
3/23/2011 12:40:53 PM

Question
I recently had foot surgery and I have been using a walker. I am almost ready to change to a cane. I am looking for an adjustable aluminum cane with a cushion handle. I have not been able to fine one. Can you help me find one and how long before it cane be shipped. Thank You Esther Natt

Answer

 Dear Esther,

Thank you for contacting us. We recommend the following:

http://www.medical-supplies-equipment-company.com/product/ppf/id/6501/new_prod_full.asp

(has a cushioned handle)

Respectfully,

MSEC Sales

Date Posted:
3/23/2011 11:37:52 AM

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