Ask The Pros:

Question
could I get just one or two Can these be autoclaved?

Answer
We do have this available in a single unit, however all of our stainless emesis basins are special order and take approximately 2 weeks to ship.  The cost for a single unit is $22.45 plus shipping costs.  These are autoclavable.

Date Posted:
12/8/2010 12:11:58 AM

Question
My son is doing his PA rotations and said he needed scissors. What type of scissors would he need?

Answer
We cannot advise as to what specific scissors would be needed.  Please check with his program director for additional information. 

Date Posted:
12/7/2010 8:36:09 PM

Question
Can you tell us the width of this seat from corner to corner of the bottom of the handles We want to be sure of the fit as the commode is flanked by a wall and the vanity.Thanks.

Answer
Thank you for your inquiry. The width of our E-Z lock raised toliet seat is 20.5in. However, the width between the arms is 17.5in.

Date Posted:
12/7/2010 2:39:41 PM

Question
I need to order replacement rubber inserts for these forceps but I am not sure this is the exact model. How would I go about doing this?

Answer

The link below is for our Young Tongue Rubber Jaws:

http://www.medical-supplies-equipment-company.com/product/ppf/id/17912/new_prod_full.asp

Date Posted:
12/7/2010 10:47:46 AM

Question
We need a drop seat to fit a 24 inch w/c. Do you have one that will fit

Answer

Dear Susan,

Thank you for contacting us. Unfortunately we do not carry the drop seat in that size.

Respectfully,

MSEC

Date Posted:
12/7/2010 10:05:32 AM

Question
What is the wt capacity Thank you.

Answer

Dear Ms. Osborne:

Thank youo for your inquiry.  The weight capacity of this product is 350 lbs (160kg).  This unit can also be set up into a corner arrangement.

Dimensions are:

Regular Staircase Arrangement: 109", 36", 24"
Corner Arrangement: 64" x 82", 36", 24"

Date Posted:
12/6/2010 8:55:53 PM

Question
Where could I find info on how to change the diaphram in the Sprague stethoscope Its Item# 103629SDMMDIs there a PDF that you could send?Or fax?Thanks,Steve

Answer

Dear Steve:

Unfortunately, we do not have the instructions for the replacement of the diaphram.  Typically, if you unscrew the top of the cap, the diaphram should be easy to remove and replace. 

Date Posted:
12/6/2010 3:10:55 PM

Question
Where are these shoes made Ie: USA or China.

Answer
These shoes are made by a US based company. http://www.aetrex.com

Date Posted:
12/6/2010 9:58:34 AM

Question
Does the Hook and Loop fasten to its self or to the side of the shoe

Answer

Dear Mr. Kaiser:

The hook and loop fastens onto itself. 

Date Posted:
12/6/2010 9:08:41 AM

Question
Hi,I am going on a Medical Missions trip in Jan to the DR and waswondering if your company would like to donate some chucks the blue things that they place on beds at hospitals.Thank youSharon

Answer

Dear Ms. Lindsley:

Thank you for your inquiry.  We typically donate to local communities and charitable organizations.  Good luck with your mission. 

Date Posted:
12/5/2010 6:48:34 PM

Question
Why do you charge 9 dollars for something that can be shipped for 4.95 in a USPS container that they will bring to you and charge a flat rate for? I was going to buy a product from you, but I wont buy it for double the actual cost of shipping. That isn''t right to be charging folks so much for something that is much cheaper than you advertise.

Answer

Dear Mr. James:

Thank you for your feedback.  At first glance it may seem very expensive to ship a $5 item for nearly $9, especially when many companies offer free shipping.  On the other hand, those same companies build in an extra cushion into their profit to off-set the cost of shipping.  MSEC offers products at very competitive prices and does not have the extra cushion to absorb the cost of shipping.  You mentioned USPS at $4.95.  That is a very reasonable and fair price.  However, we use UPS/Fedex for domestic shipping and their prices tend to be a bit higher, but in return you have the benefit of up to the moment tracking and insurance of the shipment.  Additionally, when you take into account the cost of packaging material, handling labor, and the charge from the shipping company,  it does really does add up to nearly $8-$9 to ship a product.  The cost that it takes to ship a $100 purchase is nearly the same as to ship $5 item.  But on a $5 order, the cost of shipping is much more noticeable.  We hope the holiday season finds you in good sprits and please let us know if we can be of any further assistance.

Date Posted:
12/5/2010 9:53:27 AM

Question
im from sydney australia and interested in buying a column scale.. but i just want to ask a few questions to make sure its the right product for me... i want a scales in kgs, an that messures hight in cm if not this one, which do you suggest? also how much and how long for postage to syd??

Answer

The scale below would be the best option for you.  Measures in KG and has cm height rod.  The delivery costs will be determined based on your delivery requirements (door to door service or door to airport service; ocean transit or air transit):

http://www.medical-supplies-equipment-company.com/product/ppf/id/9199/new_prod_full.asp

Date Posted:
12/5/2010 3:11:42 AM

Question
how many branches you have through out the world

Answer
We are on online company.  Our corporate office is in Houston, Texas, USA. 

Date Posted:
12/5/2010 1:58:11 AM

Question
Hi - What is the dimensions of this footstool I need one with 6 hight. Thanks.

Answer

Dear Nick:

The dimensions for this product is 20 x 16 x 8in and it has 300 lbs capacity.    

Date Posted:
12/4/2010 8:21:50 PM

Question
Can you tell me if these pressure reducing foam mattresses are to be placed on any boxspring Can they be used on adjustable beds?Thank you

Answer

This mattress is not meant for use on top of box spring, by using it in this manner, it is considered not under normal use specified by manufacturer and will likely void the warranty if used this way.

These are meant for use on fixed or adjustable deck hospital beds.

Date Posted:
12/4/2010 8:18:52 PM

Question
Will you be getting the large size in stock anytime soon

Answer

Dear Ms. Wilde:

Thank you for your inquiry.  Large size is currently in stock. 

Date Posted:
12/3/2010 5:55:35 PM

Question
My mother wears a size 9 in womens shoes. what would be a comprable size in mens.

Answer

Dear Ms. Olson:

Are you interested in purchasing shoes for your mother or a male who can fit into your mothers shoes?

Date Posted:
12/3/2010 5:35:02 PM

Question
I am looking for the Legacy 20000 Phaco Machine operators manual.

Answer
Please contact Ken Matley at Universal Eye Care ken@universaleyecare.com. He should be able to assist you. 

Date Posted:
12/2/2010 7:50:04 PM

Question
It states that it meets all Federal Safety Standards. What is the distance between the rails on this particular model and what are the federal safety standards for the distance between rails Thanks in advance.

Answer

Dear Crystal,

Thank for you contacting us. Unfortunately the manufacturer was not as helpful as I hoped. All they dont me was that they are FDA compliant.  In order to better serve you, I am going to submit the brochure they have given me.

Respectfully,

MSEC

Date Posted:
12/2/2010 3:08:02 PM

Question
Does the arm flip up or will it swing out and to the other side

Answer

The padded cross arm flips up.  From operator's perspective up clockwise, from patient's perspective up counterclockwise to vertical.

Date Posted:
12/2/2010 9:46:03 AM