Ask The Pros:

Question

We have an approved PO and are ready to order our stretcher. Our new facility can not accept equipment until, or after, 7/8. Should we hold off on ordering or can you accept order and delay shipping in order for us to receive by 7/8? Thank you, Wendy Broughton

Answer

Good morning Ms. Broughton, 

Thank you for your inquiry. 

We would need the PO on file now to secure your stretcher. We can also schedule the shipment according to the 7/8 delivery requirement. Please send the purchase order to Christa@mse.co. I will reply to confirm we have received the purchase order. Should you have any additional questions please do not hesitate to contact me directly by phone at 713-706-4480 ext. 102 or by the email provided above. 

Respectfully, 

Christa W. 
Customer Support Specialist

Date Posted:
6/3/2019 9:01:21 AM

Question

We have requirement for 140 pcs but were from Philippines how can we purchase your products Thank you

Answer

Good morning Mr. Castillo, 

Thank you for your inquiry. We are currently working on your quote request at this time. 

If we need any additional information for your quote, we will be in contact. 

Respectfully, 
Christa Wong

Date Posted:
5/26/2019 8:19:56 PM

Question

May I please have a cut sheet/spec sheet for this product

Answer

Good afternoon Ms. Benoit:

Product brochure has been emailed to you. 

Date Posted:
5/22/2019 11:12:14 AM

Question

I am needing two wall mounted cabinets with two to three interior shelves to house sterilized bagged tools for a dental department. The overall exterior width would need to be between 24 inches and 36 inches wide. depth of inside compartment 13 inches, interior height from 14 to 24 inches. Glass panel sliding doors or tambour preferred.

Answer

Morning John:

Thank you for your inquiry.  As per our conversation, please send the exact specs for the cabiinets and we will be happy to quote you.

Gary Gorodetsky

gary@msec.co

713-706-4480 x 104

Date Posted:
5/21/2019 5:09:20 PM

Question

do you have the software for the wedge ep z

Answer

Thank you for your inquiry,  We do not have software for wedge products

Date Posted:
5/21/2019 3:55:46 PM

Question

Does this expire Has an issue date, but not an expiration date.Thank you.

Answer

Good afternoon Ms. Hudson, 

I have been advised that the expiration date would be located on the actual sku of the item. However, the item typically has about a 6 month shelf life if it is unopened. 

Have you placed an order for this item with MSEC? I wasn't able to find a previous order for you. 

Please do not hesitate to contact us if you have any additional questions.

Customer Support Specialist, 

Christa W. 
713-706-4480 

Date Posted:
5/21/2019 3:14:28 PM

Question

Good Morning,Wondering if stirrups are able to be moved outward away from the table when extended.prefer email not calls please.Thank you

Answer

Good Afternoon Deb:

Thank you for your inquiry.   This table does not have swing out stirrups   We will shortly send you other options which meet your criteria in a seperate email.  

Date Posted:
5/21/2019 9:13:55 AM

Question

I need a quote on this Whirlpool, including shipping- stationary with no legs. Area code 69361, commercial, with a loading dock.

Answer

Afternoon Laura:

A quote will be emailed to you shortly.  

Date Posted:
5/20/2019 3:53:58 PM

Question

Can someone give me a quote, including shipping, on your Whiteshall stationary/plumbed whirlpool bath 90 gallon? It is priced at 6107.89 before shipping.

Answer

Good Morning Laura:

Thank you for your inquiry.  Quote will be emailed to you shortly.  

Date Posted:
5/20/2019 10:51:25 AM

Question

We are in the process of requesting a purchase order for a stretcher on your website. We need your W9 for this. Thank you

Answer

Afternoon Ms. Broughton:

Thank you for your inquiry.  W-9 has been sent to you in a separate email.  

Date Posted:
5/15/2019 1:50:11 PM

Question

I am wondering if there is a video of this chair, demonstrating how it would go down the stairs Im looking at a few models, hoping to purchase two for a couple of our group homes. Thanks!-Emma

Answer

Good afternoon Emma,

Thank you for your inquiry. You can watch the YouTube video at the attached link. Please let me know if you have any additional questions. Thank you for the opportunity.

https://www.youtube.com/watch?v=0dC0UrnMQL0

Regards,

Lucinda Eshenbaugh

Date Posted:
5/9/2019 12:16:18 PM

Question

Does this unit come in 220V Is the cost the same as on the site?

Answer

Dear Deborah:

Thank you for your inquiry. We do have a 220V.  It is slightly more expensive than the 110V unit.  If you would like a quote, please email us at inquiry@msecompany.net.

Date Posted:
5/7/2019 5:04:04 PM

Question

We purchased this chair in April 2019. Can we order parts for it from you or can you give us some contact information for parts

Answer

Thank you for your purchase.  We can certainly provide you with parts.  Please let us know what components you need. 

Date Posted:
5/7/2019 2:35:10 PM

Question

We are remodeling our OR rooms. We need 4. Can you send me a quote

Answer

Good afternoon Ms. Meere, 

A customer support specialist will be in contact with you shortly in regards to your request. 

Respectfulyl, 
MSEC 

Date Posted:
5/7/2019 1:22:46 PM

Question

Hi, We recently received this item via Amazon. Would you be able to send me a link for an instruction manual so we can attach the accessories. Kind regardsJennifer

Answer

Afternoon Jennifer:

We will send you some guidelines shortly.  

Date Posted:
5/2/2019 10:03:45 AM

Question

Do you have any diagrams of which way the dust cover fits on the chair and what part hangs on the wall bracket The wall bracket instructions only detail how to attach the bracket to the wall, and not how the chair attaches to the bracket.

Answer

Good Afternoon Erika:

Thank you for your inquiry.  The process is quick and easy:

1) Mount the wall hook on to a wall.

2) Slide the dust cover through the rectangle opening onto the hook, with zipper open all the way and facing out. 

3) Pull up the top bar on the chair until it locks on the second set of holes.

4) Place the bar on the hook with the chair tracks against the wall.

5) Wrap the dust cover around the chair and close the zipper down.

Please let us know if this is of assistance.  Alternatively, we can send you a quick video.  

Date Posted:
4/30/2019 10:38:12 AM

Question

I'm looking at your crash cart and wondering about the ability to purchase replacement parts as the cart ages? Do you sell replacement parts, such as drawers, wheels, locks, etc? Thanks

Answer

Evening Sheryl:

Thank you for your inquiry.  We do carry replacement parts and accessories for our crash and medication carts.  

Date Posted:
4/30/2019 9:22:39 AM

Question

I have seen videos of this product. It seems unusually complicated to operate for a caregiver. Is there any kind of training provided, or is it just shipped to one''s home? Also, local resellers/service? There are other, probably better products that do provide training through their resellers, but they are more expensive, for instance, the Lifftkar, made in Germany by the SANO Corporation. Thank you. I

Answer

Date Posted:
4/24/2019 8:40:52 PM

Question

What is the range of the angle of elevation of the back board

Answer

Good afternoon Anne:

Thank you for your inquiry.  Back support for MS3C-153B stretcher goes up to approximately 45 degrees.  

Date Posted:
4/22/2019 2:50:37 PM

Question

do you offer this bassinet basket with no vent holes on the bottom

Answer

No, all of our bassinets have vent holes on the bottom.  If you have any questions, or would like a quote please let me know and I will be happy to assist you.

Date Posted:
4/19/2019 10:27:12 AM