Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
want to buy a derma k laser. Need ore information and price please

Answer
6/23/2009 3:17:44 PM

Yadun,

Thank you for your inquiry. Please see below for additional information regarding our Derma K Erbium Laser:

Manufacturer warranty: 30 day parts & labor.

If you have any addtional questions or ready to place this order, please email me at kgilbert@msecompany.net or give me a call 1-877-706-4480 x 108.

Price: $20,250.00

Date Posted:
6/23/2009 5:45:18 AM

Question
Are there sheets that fit this kind of matttress?

Answer

Kay,

Our Contour Bed Sheets are 36 x 80 x 9 and will accommodate mattresses up to this size comfortably.

Date Posted:
6/22/2009 9:14:52 PM

Question
Does the seat swivel,if not,do the arm rest's lift up so I can sit from side and swing my legs in.I have multiple sclerosis and have limited movement in legs.

Answer

Gary,

This scooter does allow the seat to be rotated 360° and locked at any 45° angle.  The armrests also flip up by pulling up the end of the rest.

Date Posted:
6/22/2009 7:21:16 PM

Question
Hello- never done cupping before but did some research online and it looks very easy. Have you done this before?IS this a good starter set?thanks for your time-Heidi

Answer
 It is fairly easy.  This is an old remedy. My mother used to do this to us when we were kids.  As I recall, it worked pretty well, but your back looks like a leopard skin afterwards from the suction.  The effect only last for a little bit.

Date Posted:
6/22/2009 12:50:54 PM

Question
Do your wall cabinets come with side pieces to fill in gaps?

Answer

 Dear Mr. Ladowski:

Could you please rephrase your question.  It is not clear what you are asking.  Some of the wall cabinets can be custom made to customer specs.  Please contact us to discuss the options and your needs.

Date Posted:
6/22/2009 10:58:57 AM

Question
Received invoice # 122418 however todate we have not received item # 187318TNS. Can you please give us the status of this item. Invoice will not be paid until product is recieved.

Answer

Dear Ms. Fawcett:

Thank you for the inquiry. The case was shipped on the 8th via UPS, tracking number: 1ZA3275V1254081975.  If you have additional questions, please call me at 1-877-706-4480 x 107.

Respectfully,

Christina Villa, MSEC SALES

Date Posted:
6/22/2009 8:34:41 AM

Question
could you please advise me if you have a blue plastic covered sheet not full size of bed but to fit under you for incontinence. It fits the full width of the bed but not the full length. Thank you for your assistance.

Answer

Dear Customer,

Thank you so much for contacting us.  We exactly what you are looking for. The only difference is the color.

http://www.medical-supplies-equipment-company.com/product/ppf/id/5213/new_prod_full.asp

Respectfully,

MSEC
 

Date Posted:
6/22/2009 8:16:54 AM

Question
I've been in communication with your company about ordering supplies fro 2 patients in Okinawa. Can you give me quote for a nebulizer and Ileostomy supplies. Ileostomy supplies - Waffers 57 mm box of 10 times 10 boxes and Ileostomy bags 57 mm box of 10 times 10 boxes. Thank you.

Answer

Dear Melody,

Thank you for the inquiry.  I need additional information for your request.  I need to know the sizes needed, brand name specific?  What type of nebulizer? portable? small or large?

Please provide more specifications.

Respectfully,

MSEC
 

Date Posted:
6/21/2009 7:44:26 PM

Question
I inquired about ordering supplies for patients who are located in OKinawa, Japan. One has Blue Shield/Blue Cross Ileostomy Supplies and Tricare Nebulizer. Do you know if their insurance will cover for the supplies? How can I give you their information for processing? Thank you very much.R,Melody Estrada

Answer

 Dear Melody:

We do not accept insurance as a form of payment.  We can provide all the neccessary documentation, but it will be the individual's responsibility to file a claim.

Date Posted:
6/21/2009 7:13:57 PM

Question
need assist ASAP: Looking for electric adjustable bed, waterproof mattress, head/foot boards, one full rail, two half-rails, with pads, max safety for child 45 tall, aspiration and contracture risk, wiggles in current bed, at risk of falling and entrapment. Best recommendation?

Answer

Dear Reta:

Thank you for your inquiry. I need a few specifications in order to help. Please reply to the following answers:

1) How much does the patient weigh?

2) How tall are they?

3)  How long will the patient be in the medical bed?

As soon as the answers are provided, I can provide pictures and pricing.

Respectfully,

Christina Villa

MSEC- Sales

Date Posted:
6/21/2009 5:00:38 PM

Question
How do I order the larger 16x21 tray for item #00111BWR Double Post Mayo StandIs the floor base any larger for stabilityWhat is the cost and shipping

Answer
Dear Ms. Taylor:

Please click on the Options tab on Double Post Mayo Stand description.  The shipping depends on your address, but typical shipping along the East Cost and Mid West is around $20 and around $25 to the South and West Coast.

Date Posted:
6/20/2009 8:50:43 PM

Question
WHAT WOULD BE THE MOST RECOMMENDED HAND EQUIPMENT FOR PIANISTS WITH ARTHRITIS?

Answer

You may wish to also consider one of the following products:

The above products will assit you with stretching and strengthening of forearms, wrists and fingers.  As you may already know, the key to lasting improvement is regular exercise. 

You may also wish to consider one of these Balms to further assist you with arthritis.

Date Posted:
6/20/2009 6:13:32 PM

Question
Hello, How can i get bending callipers? Iwas affected by polio since my childhood and needed callipers to sretch my self while walking.

Answer

 Dear Martha:

Unfortunately, we do not offer the type of bending callipers you require to assist you with your condition.  You would need to seek assistance from an Orthopedic surgeon or a Chiropractor.

Date Posted:
6/20/2009 4:09:45 PM

Question
am looking for test strips for my cardiochek PAthank youlaurie

Answer

Laurie,

Unfortunately we do not supply any test strips supported by the CardioChek PA analyzer.  You may find test strips at TMS at Home.  Hopefully they'll be able to assist.  Thank you for your consideration.

Date Posted:
6/19/2009 5:02:35 PM

Question
Kneed price ona tilt table to siagnose Neurocardiogenic syncope new or use

Answer
6/19/2009 1:31:07 PM
 

Date Posted:
6/19/2009 12:22:40 PM

Question
Which item number is to be used for the disposable specula for this otoscope?

Answer

Jeff,

We have a case of 100 Disposable 4mm Piccolight Otoscope Specula and Disposable 2.5mm Piccolight Otoscope Specula available.  The Piccolight Otoscope and the disposable specula deliver within 5-7 business days.

Date Posted:
6/19/2009 10:39:45 AM

Question
Need a chair exactly like this for my 82 yo uncle but need 12 all-terrain style rear wheels. I have yet to find one with under the table arm rests and the larger wheels. This chair with larger wheels or the Travel-Lite All-Terrain with under the table arm rests would be perfect. Can u help?

Answer
 

Date Posted:
6/19/2009 2:02:16 AM

Question
I am Case Manager for the US Naval Hospital here in Okinawa, Japan. We have 2 patients who requires DME at home. One has a temporary Ileostomy and the other one requires a nebulizer. I would like to know if we can order supplies from your company. Thank you very much

Answer

 Dear Melody:

Thank you for your inquiry.  We will be happy to ship any required medical products to Okinawa.  Please email a list of products or you can place an order online with a credit card.

Date Posted:
6/19/2009 12:09:48 AM

Question
are the range of positioning electric?

Answer

 Dear Michelle:

This product is electically powered.  You can contact Metron Pty Ltd for product info and sales.
57 Aster Avenue
Carrum Downs VIC 3201
phone: 03 - 9775 0966
fax: 03 - 9775 1990
sales@metron.com.au

Date Posted:
6/18/2009 8:30:19 PM

Question
How much does this unit weigh for shipping purposes.

Answer

Kelvin,

This crib weight roughly 200lbs.  If you need an estimate on freight charges or weight with accessories please feel free to contact me.

Brittany Steffen-Smith
1-877-706-4480 ext 106
brittany@msecompany.net
 

Date Posted:
6/18/2009 8:07:45 PM

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