Ask The Pros:

Question
What is the minimum room dimensions for the 260 gallon Full Body Immersion TankWhat is the minimum clearance around the Tank?

Answer

Dear Thomas,

Thank you for the inquiry. Please see drawing below.

http://www.medical-supplies-equipment-company.com/files/Media/PDF/260-Gallon-Full-Body-Hydrotherapy-Immersion-Tank-1.pdf

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
5/9/2011 7:50:44 AM

Question
Are the stirrups removable, I dont want them. What if the motor breaks, what kind of support I get in Scottsdale, az

Answer

Dear Dr. Puggioni,

Thank you for the inquiry. If you do not want stirrups, please click on the following link:

http://www.medical-supplies-equipment-company.com/product/ppf/id/27597/new_prod_full.asp

Warranty information on table:

• Mechanical Components: 5 Year
• Electric Components: 1 Year
• Support Items: 90 Days

If you need anything, just call us and we will direct you to a technician who can troubleshoot any issues with the table.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
5/8/2011 8:08:00 PM

Question
Which pillow do you receive for 38.00 or Do you get both pillows for $38.00

Answer
The pillow you would receive is the one on the right, not in the pillowcase.

Date Posted:
5/8/2011 10:22:11 AM

Question
we need quote on medical equipment.

Answer

Please email your list to inquiry@msecompany.net

Date Posted:
5/8/2011 8:22:30 AM

Question
Please send your best re-seller quote for 5 Alcon legacy 20000 advantec sofware with 2 normal hand pieces & 2 turbosonic hand pieces. Thank you Ramon Chavarria Manager Medical Equipment and Parts 4630 Border Village Road,Suite 409 San Ysidro,CA 92173 USA Phone: 619-791-6734 Fax: 619-616-2366 Mexico mobile number: 664-1281103

Answer
Please contact Ken Matley at 800-203-0616 or ken@universaleyecare.com for distributor pricing.

Date Posted:
5/6/2011 1:02:02 PM

Question
Are all biohazard bags red capable by law to withstand decontamination by autoclaving.

Answer

Michael,

Thank you for the inquiry, but unfortunately, the bags will not withstand decontamination by autoclaving.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
5/6/2011 9:19:12 AM

Question
Can I please have the part number for the rechargeable battery within the feeding pump as I the maintainer for 2 feed pumps in a location where there are lots of power disruptions and one of my batteries is unserviceable. Thank you in advance for any help given. RegardsTom

Answer

Tom,

Thank you for the inquiry.  Unfortunatley, ROSS does not have replacment part numbers for the batteries. If it is a warrany issue, we need serial number so they can take a look at it. I am sorry for the inconvenience but we do not sell the battery separate nor do we have a part number for the battery.

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
5/6/2011 6:07:11 AM

Question
could you tell me freight to Australia please

Answer

Dear Wayne,

Thank you for the inquiry. I just got shipping to the airport in Sydney. It will be $429.74.  If you have an exact address, please email it to me to get a better estimate.

(christina@msecompany.net)

Respectfully,

Christina Villa - MSEC

Date Posted:
5/5/2011 8:53:51 PM

Question
I would like the exam table shipped to Toronto, Canada. What happens if the table needs repair or service? Do you have representatives in Toronto that you could send out to fix the table if need be?

Answer

Dear Aimee,

Thank you for the inquiry. I think we just spoke on the phone. We would be able to ship the table to Canada. The shipping would not be that much since you are close to the warehouse in PA.   If the table needs repair, all you need to do is contact us and we will notify the manufacturer to send out the replacments parts.  Unfortunately, we do not have service people in Toronto. I also just want to mention that we are not responsible for getting the customs clearance at the border. You will be responsible for providing us the name and number of your customs clearance agent. If you do not have one we can provide the service and then bill you along with the regular shipping.  If you would like a quote for the table with the shipping, please let me know the postal code and the type of shipping you need (lift gate and/or inside delivery, dock to dock, etc.)

Respectfully,

Christina Villa - MSEC Sales

Date Posted:
5/5/2011 2:04:35 PM

Question
Are these sensors for the 9 pin OxymaxI am tax exempt so how do I order?Look forward to your response.TM

Answer

I will have a quote for you shortly.

Respectfully,

Christina Villa - Sales

Date Posted:
5/5/2011 12:16:38 PM

Question
Is there something similar to this product #48624BRT that is portable and battery powered Something that would fit on top of a procedure cart would be nice.

Answer

Please see the options for our rail mounted lights: http://www.medical-supplies-equipment-company.com/SP/PPF/Param/429417_0_1_0/Products.asp

This would be able to attach to an accessory rail on a medical cart.

Date Posted:
5/5/2011 11:39:56 AM

Question
please cancel this order. too much for shipping. thank you

Answer

Dear Ms. Macneil:

Thank you for your continuous business.  As per your request, the order will be cancelled.  We wish we could offer you better pricing on shipping, but with the ongoing increase in the prices of fuel, we are also at the merci of the freight companies. 

Date Posted:
5/4/2011 4:00:36 PM

Question
id like a quote for this device

Answer

We will follow up with a quotation.

Date Posted:
5/4/2011 3:17:35 PM

Question

Answer
We do ship to Canada, however do not have any distribution points there.

Date Posted:
5/4/2011 3:07:10 PM

Question
My name is Daniela Castillo and I am the Social Media Director for Top Doctors Labs Nutritional Supplements www.topdoctorslabs.com. We provide nutritional supplements that help people to prepare and recover from surgery, prevent osteoporosis, provide bone and joint support, and more. We would like to know if/how we could advertise our product on your site. Please advise! Thank you!

Answer

Dear Ms. Castillo:

Thank you for your inquiry.  At this stage we are not planning to offer any nutritional supplements to our customers. 

Date Posted:
5/4/2011 12:15:25 PM

Question
I WOULD LIKE TO HAVE THE PRICE FOR THE ORL SET MENTIONED IN THE SUBJECT. ATENTIVELY, EFREN PICO

Answer

Dear Efren,

Thank you for the inquiry. Please take a look below for description and pricing:

http://www.medical-supplies-equipment-company.com/product/ppf/id/21988/new_prod_full.asp

Respectfully,

Christina Villa

Date Posted:
5/3/2011 7:50:58 PM

Question
Do you ship to United Kingdom? what is the cost on $100 shoes? Thanks Bill

Answer
We do indeed ship to the UK, shipping for one pair of shoes is estimated to be approximately $58.42 USD.

Date Posted:
5/3/2011 10:29:59 AM

Question
Dear Sir or Madam,Could you send us brochure and price about this ventilator We would appreciate so much a soon reply.Thanks in advance,Daniel Goni

Answer

Dear Daniel,

Thank you for the inquiry, unfortunately, we do not have one in stock to quote. We apologize for any inconvenience.

Respectfully,

MSEC Sales

Date Posted:
5/3/2011 4:07:26 AM

Question
Good Day!Id like to inquire about the specifications of the 8 key Differential counter and the discounted price if I order 13 units and which country is it made.Thank you and Best Regards!

Answer
We will follow up with this information.

Date Posted:
5/2/2011 9:07:45 PM

Question
I have a client using this product right now and the bolts are loose and need to be tightened but the heads are stripped and I cant get a grip to tighten them. I have tried using the 5/32 hex Allen Key with it. Is that the right size Thanks, Bruce

Answer

Dear Mr. Meldrum:

Thank you for your inquiry.  Unfortunately, we do not have a wrench size for the bolt head.  If you have them, you can try using a pair of locking pliers on the bolt heads instead. 

Date Posted:
5/2/2011 6:16:09 PM