Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
¦Warranty: Lifetime on Compressor My childs nebulizer is not blowing air through the hose anymore. Any suggestions on what is wrong with it I see that there is a lifetime warranty. Is that automatic or something that needed to be applied for?

Answer

Generally items must be registered within a certain time period for the warranty to continue to be valid.  We would suggest you contact the company from which you purchased the nebulizer or contact the manufacturer directly for more details on warranty.

Date Posted:
9/13/2010 2:27:02 PM

Question
As per your suggestion we are going with a two compartment sink instead of two L18-6112-1FMARO UNITSPlease provide overall dimension formodels W24xL18XD14in. and W30xL18xD14in.will be providing overflow drain.ThanksJ.Q.

Answer

Thank you for your inquiry. Please check your email for the formal quotation. If you have any questions, don't hesitate to contact my office for more assistance.

 

Date Posted:
9/13/2010 11:57:15 AM

Question
can you please let me know whether the base is detachable from the pole

Answer

Dear Lisa,

Thank you for the inquiry. Yes, the base is detachable from the pole.

Respectfully,

MSEC

Date Posted:
9/13/2010 10:35:39 AM

Question
We are a Brazilian company looking for products overseas. Firstly we need safety lancets and glucose test strips, especially those individuay wrapped ones. Could you send me an e-mail showing options and volume prices? We are planning a starting purchase of around 15 thousand dollars. thanks

Answer
Please provide a more detailed list of the products you need.  Sizes, depths, and brand if possible.  E-mail this to inquiry@msecompany.net, we will review your list and if we are able to assist, will provide you pricing. 

Date Posted:
9/13/2010 10:03:53 AM

Question
Do you ahve a short dvd on line where I could view how this piece of equipmentDo you export to Australia?With Thanks,Ann Felton

Answer
You may view information on the manufacturer's website at http://www.teeter-inversion.com/

Date Posted:
9/12/2010 10:55:18 PM

Question
I am searching for toenail clips that will trim thick and difficult to cut toenails. Thank you!

Answer

Dear Tom,

Thank you forthe inquiry. Here are our suggestions:

http://www.medical-supplies-equipment-company.com/product/ppf/id/18628/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/18627/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/18630/new_prod_full.asp 

Date Posted:
9/12/2010 4:36:04 PM

Question
What exact paper is needed for this machine

Answer

Dear Dr. Clemente,

Thank you for the inquiry. The following should work:

http://www.medical-supplies-equipment-company.com/product/ppf/id/21799/new_prod_full.asp

Respectfully,

MSEC

Date Posted:
9/12/2010 2:26:50 PM

Question
hi i was wondering if any asmatic personell can use this device and what kind of liquid medication does it come with, is it something that dosent need a doctors permission to take it, and is it more effective than a inhaler please reply as soon as possible it urges me to have one of these devices

Answer

This nebulizer system is universal for all patients.  It does not include, nor do we provide any medication.  Albuterol is the most commonly used nebulizer medication.  We do not require a prescription.  Inhalers are more for urgent/spot treatment and nebulizers are for regular treatment of respiratory conditions.

Date Posted:
9/12/2010 1:25:44 AM

Question
how to trace the route of my order

Answer
Your order has shipped by US Postal Service and the person with your tracking number is unavailable until Wednesday, we will provide it to you as soon as possible. 

Date Posted:
9/11/2010 5:16:53 PM

Question
Gilbet, Looking for tracks and curtain for a 12 ft. section of surgical room. Thanks for your input. Leigh Anne Pierce

Answer
Thank you for your inquiry. What is the floor to ceiling height? This is going to be a complete straight track correct? 

Date Posted:
9/10/2010 2:48:29 PM

Question
Please need equipment dimensionsover all also will be connecting right and left side units is there an some kind of accessory for this connectionwould appreciate your input.Thank You beforehand on your attentionto this matter.Jose Quinones

Answer
Thank you for your inquiry. The overall dimensions for this sink is 27.5in L x 21in W x 41.25in H. Are you looking to connect more then one sink together? Have seen our multi compartment stainless steel sinks? Do you have the exact dimensions and specifications of what you're looking for?

Date Posted:
9/10/2010 2:03:34 PM

Question
Please provide over all dimensionsfor this sink model.Only have bowl dimensions W21xL16xD14Thank you beforehand on your attention to this matter.Again Thanks

Answer
Thank you for your inquiry. The overall dimensions for this sink model is 24in L x 19in W x 41in H. If you would like a quote including shipping charges. Please specify destination zip code.

Date Posted:
9/10/2010 1:46:43 PM

Question
Is this compatible with Masimo oximeters

Answer

Dear Julie,

Thank you for the inquiry, unfortunately, Nellcor sensors are not compatible.

Respectfully,

MSEC

Date Posted:
9/10/2010 8:16:48 AM

Question
what is the largest cleoid/discoid

Answer

Marc,

This is the largest cleoid/discoid we carry:

http://www.medical-supplies-equipment-company.com/product/ppf/id/26436/new_prod_full.asp

Respectfully,

MSEC

Date Posted:
9/9/2010 5:03:47 PM

Question
My Dad has been ill and has lost a lot of weight. The back seams on all pants whether sweats,or pajamas, or jeans make it impossible for him to sit even on lambs wool without putting a towel or something inside the pants as the pain from the back seam in intollerable for him. Do you sell scrubs without back seams? Or do you know anyone who does? Please let us know. If answer machine picks up please leave a message. Thank you

Answer
Unfortunately, the only scrubs which are "seamless" that we are aware of only have no seam on the side of the leg and these are mady by Dickies.   

Date Posted:
9/9/2010 3:01:56 PM

Question
Hello. I have a question about a certain item. The item # is 00-242163-V2ACSAND..i was wondering if there are is a lock on the cabinet? It''s required for what we need and if it doesn''t can you please show me where i can find one that has a lock on it? Thank you very much for your assistance.

Answer
This cabinet is equipped with a 3-point locking system.  Please let us know if you need any additional information or volume pricing as we'd be happy to help. 

Date Posted:
9/9/2010 12:58:57 PM

Question
Requesting a bid for 2 Fluorescent Wall Mount Magnifiers Item W205MWBUR for our office. We have purchased from you before in March of 2009. Customer name is Rockwood Clinic in Spokane, WA. Please include total cost for purchase with shipping.

Answer
Thank you for your inquiry. Please see your email for a formal quotation including shipping.  

Date Posted:
9/9/2010 12:35:04 PM

Question
i have a friend who does not afford to buy an asthma treatment so i wanted to buy it for her but i want to know if this machine is for anyone with asthma or specific people What so i need to know about her condition to get her her medications?

Answer

Dear Michelle:

Although the nebulizer can be obtained w/o a prescription, the medication must be prescribed by a doctor.  

Date Posted:
9/9/2010 12:29:57 AM

Question
Can you ship to an APO address

Answer
We do ship to APO addresses, however shipping for this item will be very expensive if shipped directly to the APO address.  Please make note of this and if there is any continental US forwarding location that we could ship to, please order to ship there as shipping would be roughly $100-$200 to a US location or over $1,000 to the APO directly.

Date Posted:
9/8/2010 11:32:01 PM

Question
What is the smallest track size that you have 5/8 X5/8??

Answer
we can cut track in 1 foot sections.

Date Posted:
9/8/2010 5:35:26 PM

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