Ask The Pros:

Question

I need new handle bar grips for my walker . can you supply them. My E mail is steam-engine@hotmail.com Thanks! Tom Robinson

Answer

Thank you for your inquiry.  In order to better assist you, please email us brand and model of your rollator. 

Date Posted:
3/7/2020 4:41:45 PM

Question

What’s the name of this bench. We need a new long or extra long bench do you have one

Answer

Good morning Ms. Carol, 

The 07851DRV is called the Folding Transfer Bench. However, we do not carry a longer version. 

Do you have any specific specifications you are looking for? Can you provide me with some dimensions, and I can check to see what we have that might meet your needs?

Please feel free to contact me directly at, Christa@msec.co.

Respectfully, 

Christa W.

Date Posted:
2/27/2020 3:35:03 PM

Question

Is this cart easy to push one handed and can the handles be swapped out for a bar

Answer

Good Morning, 

Thank you for your inquiry. These carts are equipped with easy roll casters, but would be best maneuvered using both hands. Although, this aluminum unit is much lighter than a steel unit. This unit does not have a bar that can replace the 2 push handles. Please let me know if you have any additional questions.

Regards,

Lucinda Eshenbaugh

Date Posted:
2/27/2020 8:36:09 AM

Question

Is it an option to special order this cart with all cassettes containing the 5 inch bins Also for clarification do the bins pull out individually without pulling out the entire cassette. We have an older version of this and we are looking to get as close to it as possible. Thanks

Answer

Good morning, 

Thank you for your inquiry. Yes, this cart can be configuered with just the 5" bins. The whole cassette pulls out when removing the bin. I am working on a quote with the bin specifications needed. Once I have it put together, I will email it to you. Please feel free to contact me with any additional questions.

Regards,

Lucinda Eshenbaugh

Date Posted:
2/25/2020 3:49:16 PM

Question

Thanks for the datasheet. However, is this warmer FDA Approved for purchase

Answer

Dear Yogesh:

Thank you for your inquiry.  Blanket warmers are not FDA regulated.  Only fluid warmers are regulated devices. Our fluid warmers are FDA cleared for irrigation and injection fluid.

Date Posted:
2/25/2020 12:04:59 PM

Question

Is it ok for protection against corona virus

Answer

Dear Zita;

Thank you for your inquiry. Coveralls may offer some protection from fluid borne pathogens. 

Date Posted:
2/24/2020 9:27:28 PM

Question

I would like to purchase the empathy belly suit and bladder -- but dont need all the other pieces - is that possibleIf so, please provide a price quote.

Answer

Hello Ms. Sauer,

The Empathy Belly Suit and bladder are not sold separately.  If you would like us to provide a quote, we will require ship to address and contact phone.  

Thank you,

April R.

Date Posted:
2/24/2020 3:21:20 PM

Question

Is this item available for immediate shipment

Answer

Good morning, 

Thank you for your inquiry. These parallel bars come in either 9' or 7' Lengths. Both can ship 2 days after order placement. Please let me know if you have any additional questions.

Regards,

Lucinda E.

Date Posted:
2/22/2020 11:45:38 AM

Question

Are there code requirements to install a chair in a multi-level medical building in the State of Oregon? Do your chairs meet or exceed those requirements. What training is available for the tenants and managers of said buildings? Thank you

Answer

Good Morning Alice:

Thank you for your inquiry.  An email has been sent to you along with a brochure.  

Date Posted:
2/21/2020 5:35:12 PM

Question

what is the height of the container

Answer

Good morning Ms. Welch, 

Tahnk you for your inquiry. 

The height of the 543-53-SGFSI container is 7 inches. 

Please feel free to cotnact us directly at 1-866-706-4480 with any additional questions. 

Respectfully, 
Christa W.
Customer Support Specialist

Date Posted:
2/21/2020 7:30:32 AM

Question

Guidelines for how often to change out water and cleaning

Answer

Good Afternoon Sherry:

Thank you for your inquiry.  We recommend to changed water after every use. Following treatment, water can left in the tub for a period of time as long as hydrochlorine cleaner is added and is allowed to mix with the water in the tub. Water should always be drained and tub cleaned with cleaners containing hydroclorine (or similar) prior to subsequent use.  

Date Posted:
2/20/2020 12:26:44 PM

Question

Can you please provide a more detailed spec sheet showing more dimensions.Dimensions of base, cabinet box, handles.Thanks

Answer

Good Morning, 

Thank you for your inquiry. The dimensions of the cart are listed below. I have also emailed a copy of the specifications sheet. Please let me know if you have any additional questions.

Cart Dimensions:

With Casters and Bumpers:

• Height: 45in
• Width: 23in
• Depth: 24.5in

With Casters, Bumpers and Handles:

• Height: 45in
• Width: 23in
• Depth: 29in

Regards,

Lucinda E.

Date Posted:
2/20/2020 8:02:17 AM

Question

How do these parallel bars adjust Is it an easy adjustment? Does the width adjust?Thank you

Answer

Date Posted:
2/19/2020 3:17:02 PM

Question

Can the tub be ordered with the drainon the other side of the agitatorI assume the side shown in the photois the standard location.

Answer

Dear Randy:

Thank you for your inquiry.   You can specify the location of the drain.  If you would like us to provide a quote, we will require ship to address and contact phone.  

Date Posted:
2/19/2020 11:42:22 AM

Question

WE ARE INTERESTED IN BUYING ONE AND WOULD LIKE TO TALK TO SOMEONE. DO YOU TAKE MEDICARE AND DO YOU SHIP TO W BLOOMFIELD MICH THANK YOU

Answer

Good morning Mr. Steinway, 

Thank you for your inquiry. 

We do not take any type of insurance. If you are still interested in purchasing this item please feel free to contact me directly with any questions. 

Respectfully, 
Christa W. 
713-706-4480 ext. 107
Christa@msec.co

Date Posted:
2/15/2020 11:25:34 AM

Question

Hello. Does this device regulate the water temperature or just circulate it If it does have the capacity to cool or heat the water, what is the lowest temperature I can set it to cool to?

Answer

Thank you for your inquiry.  This hydrotherapy tub is not equipped with a temperature regulating mechanism.  Water would have to be piped in through a faucet.  Ice is typically added in for cold therapy procedures. 

Date Posted:
2/5/2020 3:24:17 PM

Question

Are we able to use these to warm bottles if we lie them on the side We want to warm fluids in bags and bottles for use in our OR.Thanks,ME

Answer

Good afternoon Ms. Epperson, 

Thank you for your inquiry. 

After consulting with our specialist, I was informed that these IV warmers have not been tested to see how well they work with warming bottles. I am not sure how the plastic would react to the heat from the warmer nor can I confirm or deny if they liquid will be able to heat to the correct temperature. 

Please do not hesitate to contact us with any additional questions. 

Respectfully, 
MSEC 

Date Posted:
2/5/2020 1:59:09 PM

Question

Is this unit the same as a Jones Spirometer Does it offer the same test results?

Answer

Good morning Ms. Mueller, 

Thank you for your inquiry. 

One of our customer support specialists will send you some additional information shortly. 

Respectfully, 

MSEC

Date Posted:
2/5/2020 8:54:05 AM

Question

Is this suitable for handling coronavirusIf it does, I would like to order a significant number.Thanks,xiaomei

Answer

Thank you for your inquiry.  We do not have any clinical data specific to the protection against coronavirus. 

Date Posted:
2/4/2020 8:44:22 PM

Question

Are you able to sterilize the spool of wire

Answer

Good afternoon Ms. Simon, 

Thank you for your inquiry. One of our customer support specialists will send you some additional information on this topic. 

Respectfully, 

MSEC 

Date Posted:
2/4/2020 12:45:28 PM