Ask The Pros:

Question

Good morning, I am a case manager with Molina healthcare of TX. I have a member who is in need of an elliptical with an MD order that would be going through our waiver program. Do you all work with medical insurances for such items? Please provide with any information possible. Thank you

Answer

Thank you for your inquiry.  Unfortunately, we donot work with medical insurance.  

Date Posted:
6/30/2020 8:48:07 AM

Question

Looking for a shoe that has no sole under left great toe. Goal us to relieve all pressure from underside of toe. Do you have something like this?

Answer

Good afternoon Julie, 

Thank you for reaching out to MSEC. 

Once of our customer support specialist will be in contact with you shortly regarding your custom shoe inquiry.

Respectfully, 
MSEC Customer Support

Date Posted:
6/27/2020 11:49:25 AM

Question

Good Afternoon, Please have a sales representative contact me regarding pricing on scrub tops and bottoms, sizes small, medium, large, XL, 2XL, and 3XL. Volume is around 60 each per week. This is for Riverside Behavioral Health Center.

Answer

Good afternoon David, 

Thank you for reaching out to MSEC. One of our support specialists will be reaching out to you shortly regarding your inquiry. 

Respectfully, 
MSEC Customer Support

Date Posted:
6/26/2020 1:02:24 PM

Question

I was wondering if medicare would cover cost of the inversion table?

Answer

Thank you for your inquiry. Medicare reviews each situation on a case by case basis.  Please contact Medicare for a response to your inquiry. 

Date Posted:
6/25/2020 4:40:50 AM

Question

i am seeking quotation for 81 cases of 50 for lab coat, disposable, medium, knit cuffs, snap front closure long sleeves, full length with pockets, white or blue or equivalent to Medline NONSW100M

Answer

Good afternoon Ms. Flora, 

Thank you for your interest in MSEC. 

I am checking on current availability with our warehouses now to see if we have any lab coats on hand that meet your specifications. I will follow up with you once I have been able to confirm availability and quote the coats for you if we are able to. 

Please feel free to reach out to me directly if you have any questions or need to add any items to the list of what you would like quoted. 

Respectfully, 
Christa Wong
713-706-4480 ext. 107
Christa@msec.co

Date Posted:
6/24/2020 4:15:12 PM

Question

Can you please send me a quote for a Qty of 10,000 of item XE0833VMAXPlease also include a shipping quote to zip code 85003.Thank you,Mary

Answer

Afternoon Ms. Moses:

Thank you for your inquiry.  A quote has been emailed to you.  

Date Posted:
6/24/2020 2:14:26 PM

Question

Where can replacement parts be purchased from

Answer

Please send us pictures of the damage parts 

Date Posted:
6/23/2020 1:18:26 PM

Question

Do you have any blood drawing chairs that are MRI safe?

Answer

Afternoon David:

Thank you for your inquiry.  Unfortunately, we donot have an MRI safe phlebotomy chair at this time.  

Date Posted:
6/18/2020 12:39:59 PM

Question

I am looking for replacement paper for our Digital Electrocardiograph machine. It states in the user manual that it is heat sensitive recording paper fan-fold paper of 210 mm x 140 mm. I attempted to order paper but received the wrong paper as the company replaced it with a compatible paper.

Answer

Good morning Ms. Clark, 

Thank you for your inquiry. 

One of our customer support specialists will be reaching out to you directly to get some more information from you so that we can better assist you in your search. 

Respectfully, 
MSEC Customer Support

Date Posted:
6/18/2020 9:19:26 AM

Question

Hello, can these blankets be :1 washed on hot water2 bleached3 machine dried I am a Licensed Massage Therapist about to re-open my practice in NY.Thank you.

Answer

Good morning Ms. Hintze, 

Thank you for your inquiry. 

I am currently in the process of getting more information on this product to answer your questions. One of our customer support specialists will be in contact with you shortly to follow up. 

Respectfully, 
MSEC

Date Posted:
6/15/2020 12:48:23 PM

Question

Hi, When will these be back in stock Thank you!

Answer

Morning:

We currently have MS3C-DFM in stock.  We dont have an anticipated  restock date for Ultra-3-in-1 sensitive petite ear loop mask, XE0165VMAX

Date Posted:
6/11/2020 6:57:00 AM

Question

Hello. I cannot seem to find the sizing range on this item. Could you esse help me out. Thanks so much.

Answer

Good morning, 

Thank you for your inquiry. All shoe covers on our website are out of stock with no available re-stock date except for the MS3C-SC-100PK. Thses are in stock and available to ship today. Please let me know if you have any addiational questions.

Regards,

Lucinda Eshenbaugh

Date Posted:
6/9/2020 12:33:21 AM

Question

do you bill insurance companies or can thi be a DME rental

Answer

Good Afternoon Sylvia:

Thank you for your inquiry.  We dont believe that insurance will cover this product.  At this point, we dont offer rental as an option.  We can offer 50/50 payment with valid credit card on file.  50 percent upfornt and 50 percent within 30 days of delivery.  

Date Posted:
6/8/2020 9:42:51 AM

Question

This item says 1 box. How many breathing tubes in a box

Answer

Good Afternoon Susan:

Thank you for your inquiry.  These are sold as each.  We have these in stock.  Please let us know if you have any questions.  

Date Posted:
6/2/2020 12:38:45 PM

Question

Is your extra tall hip stool for use in the shower?

Answer

Good afternoon and thank you for your inquiry.  Extra Tall Hip Stool with Adjustable Arms Item# 55421DRV comes with anti slip leg tips and can be used in a shower.  

Date Posted:
5/31/2020 2:20:55 PM

Question

Can you let me know what the shipping charges for the replacement battery for MS3C-300TSB would be to 67 North Drexel Ave La Grange Illinois 60525Thank you in advance for your attention to this request.

Answer

Thank you for your inquiry. Shipping cost for replacement battery would be $23.41. You can place an order online or call our offices at 877-706-4480.  

Date Posted:
5/31/2020 10:17:40 AM

Question

I would like to order 1 case of item #61172NONDM. Could you tell me if this is in stock, how quickly it would be shipped out and how long the shipping would take? Zip code is 23111. Thank you!

Answer

Good afternoon Ms. Trimble,

Unfortunately, this gown is out of stock. I have sent an email with a comparable isolations gown that can ship June 8th. Please feel free to contact me with any questions.

Regards,

Lucinda E.

Date Posted:
5/21/2020 10:00:49 AM

Question

Hi - Im looking for pillow cases for the Orthopillow for cervical support 17in x 7in. I do not see them on the site - are you temporarily out of stock

Answer

Good morning MS. Arledge, 

Thank you for your inquiry. One of customer support specialists will be reaching out to you shortly with additional information. 

Respectfully, 
MSEC

Date Posted:
5/20/2020 4:50:02 PM

Question

Hello. Interesting in this mattress protector. What exact kind of filling it is used. Can we wash all mattress protector Thanks

Answer

Good morning Mr. Sotkevicience, 

Thank you for your inquiry.

The item you are interested in is no longer available. If there are any other mattress paddings or protectors, you are interested in please let me know. I will check availability and care instructions on any items you may be interested in. Please feel free to contact us directly at 1-866-706-4480. We are available m-F from 8am - 5pm CST. 

Respectfully, 

MSEC Customer Support Staff

Date Posted:
5/18/2020 12:58:23 AM

Question

What is the min. and max height of this chair.

Answer

Good morning Mr. Dobel, 

Thank you for your inquiry. 

The minimum height for this chair is 21 inches and the maximum height is 27inches. Please let us know if you have any additional questions. We are available by phone Monday through Friday 8 am to 5pm CST. 

Respectfully, 
MSEC Customer Support Staff

Date Posted:
5/17/2020 1:30:02 PM