Ask The Pros:

Question
Do you have any surgical gowns that are made of fabric and reusable? If you do, can they also be autoclaved?

Answer

Viviana,

We do have gowns that are reusable and autoclaveable.  We might suggest either our Gore Panel Coverage Surgical Gowns or Gore Critical Coverage Surgical Gowns.
 

Date Posted:
9/8/2009 3:12:07 PM

Question
Hi,Please confirm you have in stock CareGuard Quad CaneItem# 1287VNIGSII need one of these, shipped to Los Angeles. As soon as you confirm this message I will make the purchase.Thanks in advance,Guillermo.

Answer

Dear Mr. Rosado,

This item has been discontinued. We have taken it off our website. Try going to our home page and enter the item #1287VNIGSII in the product search. It should not come up.  You probably followed a link from google which is not inactive. Our apologies.

Respectfully,

MSEC
 

Date Posted:
9/8/2009 3:07:32 PM

Question
what is it's uses?

Answer

Nina,

The Richardson Retractor is one of the most common general surgery retractors and is used and intended for the same purposes of retraction (holding open and stabilizing) tissue during surgery.
 

Date Posted:
9/8/2009 10:01:19 AM

Question
My 91 year old mother-in-law is being cared for in her home. She is not bedridden but is beginning to suffer from some breakdown of skin on her tailbone and ear lobes.Her current bed is a hospital type bed. We are trying to determine which type of mattress overlay would be best for her.

Answer
9/8/2009 10:21:39 AM
 

Date Posted:
9/8/2009 9:39:11 AM

Question
I have a BP bulb that has deteriorated. The valve is fine as is the rest of the cuff and syphgmometer. Would I be able to just purchase the bulb? Thank you for your time.

Answer
Unfortunately the bulb/valve assembly is only sold as a set and we do not currently have any bulbs without valve available.
 

Date Posted:
9/7/2009 6:35:43 PM

Question
When in the folded and the unfolded positions,what are the diimensions:length __________ ______________width ___________ ______________depth __________ ______________Thank you

Answer
 

Date Posted:
9/7/2009 1:30:55 PM

Question
My Precision QID glucometer has served me well for years, but I think the battery is about to go. Is there a way to replace or recharge the battery?

Answer

 Dear Mr. Bailar:

Thank you for your inquiry.  Depending on the year of the model, you maybe able to remove the back cover and access the battery.  You may wish to take it into a local medical equipment/ supplies retailer and let them take a look. 

Date Posted:
9/7/2009 8:36:44 AM

Question
Hi,I'm looking for Careguard quad cane. It appears on your web site. I have been looking for it for many months. I have made a purhase also and the cane sent to me was not the correct. The problem is that this cane for some reason is not kept in stock and can no longer be ordered. Please confirm you have this cane in stock so I can order it with no problems again.It would be shipped to LA.Thanks in advance,Guillermo.

Answer

Dear Guillermo Rosado,

Thank you for the inquiry, however, the careguard quad cane has been discontinued by the manufacturer. Here are the possible substitutions:

http://www.medical-supplies-equipment-company.com/SP/PPF/Param/162202_0_1_0/Products.asp

Respectfully,

MSEC
 

Date Posted:
9/6/2009 7:33:31 PM

Question
I ordered 3 items and even put in my credit card . I ordered an otoscope, a pulse oximeter,and an adult nebulizer system. It said the order was 240 some-thing. That's when I put in my credit info. what went wrong MARY STURZ

Answer

Mary,

If you placed the order and clicked the back button or added something to your shopping cart once you entered the checkout screen, any information you entered into the order will no longer be available.  We do not show an order in our system for you.  You may call our customer service team at 1-877-706-4480 and place an order over the phone, or you may place the order on our website again, but be sure to have all items in your shopping cart before proceeding to check out and you should not encounter this problem again.

Date Posted:
9/6/2009 7:06:30 PM

Question
Is there a way to see if my grandmothers insurence will cove this chair?

Answer

 Dear Ms. Neuroth:

Thank you for your inquiry.  As a general rule, if your grandmother is on Medicare, she maybe eligible for Medicare reimbursement.  You will need to contact the insurance company regarding coverage.  Both Medicare and insurance companies review all claims on a case-by-case basis.  A doctor Rx is beneficial, but does not guarantee that your grandmother will be reimbursed for the chair. 

Date Posted:
9/6/2009 7:05:19 PM

Question
Can this product be used to clean the reservoir of a c-PAP machine without causing harm to the equipment or affecting the distilled water. I normally use distilled white vinegar. I pour the vinegar in the reservoir and let it sit for a few hours. I then rinse with distilled water several times.

Answer
Citrus II is ideal for cleaning and disinfecting counter tops, table tops, vinyl and naugahyde chairs in waiting and exam rooms, bed springs, telephones, wheelchairs, patient rooms, sinks, bathrooms, shower stalls, plastics, chrome, stainless steel, plexiglass, walls and other non-porous surfaces. As in the case with all cleaning products, test first on an inconspicuous area for color fastness.

Date Posted:
9/6/2009 12:20:30 PM

Question
I am interested in purchasing the Microlet Automatic Lancing Devive. However, I am restricted to using One Touch UltraSoft Lancets. I want to know can One Touch UltraSoft Lancets be used with the Microlet Automatic Lancing Device.

Answer

Dear Jimmy,

Thank you for the inquiry, unfortunately, the Microlet Automatic Lancing device is for BAYER HEALTHCARE LLC Ascensia® MICROLET® Lancets, they will not work with the One Touch Ultrasoft Lancets. We are truly sorry for the inconvenience. 

Respectfully,

MSEC 

Date Posted:
9/6/2009 11:46:25 AM

Question
My father needs a deluxe mattress to replace the uncomfortable one in his new medicare quality hospital bed. He has Inclusion Body Myositis so needs something firm he can push off on. He is not bedridden. What do you recommend?

Answer

Marlis,

I may recommend the Extra Firm Innerspring Mattress with Foam Topper, the Deluxe Extra Firm Innerspring Mattress or the Standard Extra Firm Innerspring Mattress.

The quality and firmness of all three is similar, however the unit with foam toppers may prove to be a little more comfortable than a standard innerspring mattress due to the foam topper.

Date Posted:
9/6/2009 7:56:21 AM

Question
how tall is this table?can i get this to the dominican republic?weight?

Answer
9/4/2009 9:08:28 PM
 

Date Posted:
9/4/2009 8:59:20 PM

Question
I hope you can help me with the following medical equipment.I'm in charge for the medical equipments.We need for a local hospital the following medical equipment new or used.I hope you can find the products and send us you quotation.Thanks in advance.Pam Zalee

Answer
9/4/2009 3:07:56 PM
 

Date Posted:
9/4/2009 2:52:22 PM

Question
We are a not-for-profit workshop that provides employment for the handicapped. Currently, we are working on a project that involves sharps and we need to find a way to protect the employees. The rubber tips over your Meriam Plier's are PERFECT. But we don't want the pliers, only the rubber tips. Could you please tell me how I might purchase 100 of those items? www.pcsw.org Thank you for your help.

Answer
Unfortunately, we do not sell only rubber tips and are not aware of any facility with this type of item.
 

Date Posted:
9/4/2009 11:08:58 AM

Question
Does a person navigatge sitting down or standing? Can a person navigate independently while sitting? My mother has severe arthritis; Uses a rolling walker with a seat..sometimes walks but mostly sits and pushes around with one foot.Seat height of a walker seat good for this. would this work better

Answer
9/4/2009 10:37:50 AM
 

Date Posted:
9/3/2009 10:09:24 PM

Question
how long do you heat it for in the m/wave for back pain?

Answer

The Aqua-Relief Pads are cushioned with internal foam and are simply filled with hot water or microwaved before use.

The microwaving recommendations are that you fill the pad according to the instructions, heat for 1-2 minutes and feel to see if the temperature is to your liking.  If not, turn over and heat an additional 1-2 minutes and if it is still not to the desired temperature, heat in 30 second increments until you have reached desired temperature.

Date Posted:
9/3/2009 9:19:27 PM

Question
I am intrested in obtaining some items - narcotic cabinets. Do you ship to St. Lucia in the Caribbean. Please let me know. Thanks.

Answer

 We do ship to the Caribbean.  Delivery charges will be determined once we have the item numbers and delivery address.  Feel free to contact me with this information and I can prepare a formal quotation for you.

Respectfully,

Brittany Steffen-Smith
brittany@msecompany.net

Date Posted:
9/3/2009 9:49:36 AM

Question
How do you fill the tub with water typically? Is there a water hook up or do you fill it with a hose bibb?

Answer

 Jeff,

The stationary tubs are generally filled via a hose, there is no actual hookup, we do offer thermostatic mixing valves to combine cold/hot water for the right temperature.  I'll follow up with pricing for the available options for this whirlpool.

Respectfully,

Brittany Steffen-Smith
1-877-706-4480 ext 106
brittany@msecompany.net

Date Posted:
9/3/2009 9:11:49 AM