Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Greetings,Can you mail a few samples of these masks to:Mio Dental Center1321 South M-33Mio, MI 48647Thanks,Tom

Answer
Thank you for your request. I have forward your request to the Inventory Department.

Date Posted:
1/23/2012 7:41:37 PM

Question
Will this pail fit a 10 3/4 commode hole The commode has a 1/2 rim. Is that a standard size?

Answer

The diameter size for this pail with lid is 11in. If you have the manufacturer name or product number I can look for a replacement that will accommodate your commode.

Date Posted:
1/23/2012 5:57:16 PM

Question
Re Parker US Gel. Computer site states 250ml. container is bacteriostatic, but actual container does not say that. Why is it not on the container itself

Answer

Dear Ms. Kruse:

Thank you for your inquiry.  Unfortunately, we can not answer that question and would recommend you try to contact the manufacturer directly. 

Date Posted:
1/23/2012 4:13:17 PM

Question
hi, Im from Sao paulo/ brazil. I wanna buy Vatutrode electrodes, do you ship to my country ? do you have paypal ?

Answer

Dear Janini:

We do ship to Brazil and we do accept Paypal.  You can place the order online.  We will then email you the shipping charges along with the total amount of the purchase.  You will then click in the link in the email and complete the Paypal payment at that time.

Date Posted:
1/23/2012 1:42:33 PM

Question
Does there currentlt exist a form of snorkel attachment for traheostomy patients to extend their intake source higher with a downwrd curve to block ALL splahes to allow for hydro therapy sessions?

Answer

Dr. Drew,

Thank you for your inquiry.  Unfortunately, there is no product within our inventory that would suit your needs. 

Date Posted:
1/23/2012 12:08:02 PM

Question
Hi,Is this a lockable cabinet as it does not say in the details

Answer

Thank you for your inquiry. Yes, this cabinet is lockable. I've confirm with my warehouse and they will be adding that feature shortly to the product. Did you need a quote? How many were you interested in?

Date Posted:
1/23/2012 5:21:47 AM

Question
dear sir please quote for laundry Aluminiums Bulk Linen Transport Carts qty 20 Best Regards, Sincerely Yours Dr.Eng. Abdullatif A. Akech Vice President Gdtc .Co.Ltd P.O. Box 830 Riyadh 11931, Ksa Tel. No. : +966 1 4626943 Fax No. : +966 1 4656015 Mobile Tel: +966-505243386 24 Hrs E-Mail : infoakech@gdtc.com.sa , info@gdtc.com.sa

Answer
Please advise of any additional specifications you may have and I would be happy to provide a quotation.

Date Posted:
1/23/2012 5:06:46 AM

Question
Can I please get pricing on Item# 26BTPIPU Thanks, Mark

Answer
Thank you for your inquiry. Each of our patient transport body boards are $177.71 + shipping charges. How many are you looking to purchase? Would you like a formal quote?

Date Posted:
1/23/2012 1:09:24 AM

Question
how can i apply as distributor of your products here in the Philipppines? Please advise. thank you very much

Answer

Dear Agnes:

Thank you for your inquiry.  We offer volume discounts based on quantity of products purchased.  If you are interested in receiving a quote, please email us a list of products and related quantities to inquiry@msecompany.net.

Date Posted:
1/22/2012 9:49:06 PM

Question
Dear: I am hospital supplier and do local supplies. How much percentage you allow me if I buy as a distributor. Thanks.

Answer

Dear Sarfaz:

Thank you for your inquiry.  We offer volume discounts based on quantity of products purchased. 

Date Posted:
1/22/2012 5:43:48 PM

Question
Is this suitable and comfortable to wear during work

Answer

This clavicle brace is developed to have a minimum visible profile and can be worn under work clothing.  Wearing this product may take some time to get used to since it is designed to work against your bodys natural posturing tendencies.  Start out by adjusting the straps to light tension.  Increase tension over time as you become more accustomed to wearing the brace. 

Date Posted:
1/21/2012 9:52:56 PM

Question
I need to cancel my order.

Answer

Deer Brooke:

Your order has been cancelled.  We appreciate the opportunity. 

Date Posted:
1/21/2012 12:54:52 AM

Question
Is there some way I can get a preview look at the details of any given chart before deciding to purchase a copy? Most of the textual material on a chart is far too small to read on my monitor screen.

Answer

Please specify the item number of the chart your interested in purchasing. I will provide a large detailed picture for you. Thanks!

Date Posted:
1/20/2012 6:55:24 PM

Question
I'm from South Africa and bought one of the above YEARS ago from Dischem. Have you got any other outlets in S.A. for this product? I need a new one URGENTLY. Regards Christa du Plessis

Answer

Dear Ms. Plessis:

Thank you for your inquiry.  Unfortunately, we no longer carry this item. 

Date Posted:
1/20/2012 3:19:04 PM

Question
How should the exercicers be cleaned, and how often

Answer

Dear Mr. Bass:

Thank you for your inquiry.  The tubing can be rinsed with warm tap water after a few sessions.  For a more thorough cleaning, let the item soak in warm water with mild soap for a few minutes.  Then rinse and dry.  Allow for any component with trapped moisture to drip dry.

Date Posted:
1/20/2012 11:05:36 AM

Question
Good morning. we are looking at your part number WAM1283LKE double narcotics cabinet and need to know what the shipping would be from you to our office located at : 6495 Edenwood Drive Mississauga, Ontario, Canada L5N 3H2 so we can included this in our quotes to the hospitals. Thank you Todd McKinley Branley Security & Locksmiths Inc.

Answer
Please advise of the quantity you require as well and we would be happy to provide you a quote.

Date Posted:
1/20/2012 10:05:28 AM

Question
I am looking for Double locking mobile Med carts for 20 & 30 patients assisted living facility on Long Island, NY. Must also be able to chain to the wall. Also need delivery time.

Answer

Thank you for your inquiry. Please see the following medication carts below that I would recommend:

Economy Med Bin Cart  (24 x 5in removable medications bins)

Medication Bin Cart (36 x 3.5in removable medications bins)

20 Bin Standard Medication Cassette Cart (Little more expensive then other ones but have cassettes instead of bins)

I would like to provide a formal quote for your facility. Please let me know which option you would like a quote including shipping charges for. The lead time is around 10-12 business days. Please specify destination zip code and type of delivery. (crub side or inside delivery)

Date Posted:
1/20/2012 7:57:41 AM

Question
I have been using meyer balm glo gel but see you no longer carry it. what do you recomment.

Answer

Dear Ms. Cunnihgham:

Thank you for your inquiry.  Similar to yourself, we have had many loyal customers who swore by Balm Glo gel.  Unfortunately, since the manufacturer discountinued the product we had to field a number of inquiries similar to yours.  At some point, we came to a realization that no matter which product we recommended, for a loyal glo balm user, it was still not quite the same.   With that said, Orthogel Advanced Pain Relief Gel is a good product which provides the same type of relief using diffirent formulation as that of glo balm.  I have this product will meet your requirements. 

Date Posted:
1/19/2012 3:11:08 PM

Question
Can this unit have an extra hook up put on for a cavitron?

Answer

Thank you for your inquiry. Procare units are too basic in their capabilities.  ProCare I and ProCare II are primarily designed for dental students to practice with, and for mission trips where minimal dental treatment is better than no treatment at all.  Our more sophisticated, self-contained delivery systems would be able to accommodate an ultrasonic scaler. Please see below for our dental unit with the extra hook up:

ProSeal II, Portable Dental Sealant Unit (220 V)

Portable Dental Restorative Delivery System ProQuest I (220 V)

Portable Dental Delivery System ProQuest II with Fiber Optics (220 V)

If you would like a quote on either of the following units, please respond to this email for further assistance.

Date Posted:
1/19/2012 12:48:28 PM

Question
Hello,Im looking for a face mask with either ear loop or tie that is now recommended by the CDC. The box must be similar to that of a glove box, so that the patient just takes one and doesn't contaminate the rest.

Answer
Thank you for your inquiry. Regrettably, we don't have any face mask that are similar to a glove box. However, as long as they pull the mask by the string or pinch the top and pull to ensure they are only picking a single mask.

Date Posted:
1/18/2012 9:21:19 PM

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