Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
hello, are therapeutic hot tubs or whirlpools ever covered by health insurance when need for medical reasons? thank you, sherry

Answer
Dear Sherry: Thank you for your inquiry. In our experience, insurance companies make decisions on a case-by-case basis. We would recommend contacting your provider for more information. Please let us know if we could be of further assistance.

Date Posted:
1/20/2017 10:52:06 PM

Question
Hello, I reside in Mexico City and I am interested in buying this product. I t says free delivery, does it applies to Mexico City

Answer
Saludos Paola, Gracias por contactarnos. Le estoy mandando otro correo con mas detalles el lo requerido.

Date Posted:
1/20/2017 3:14:02 PM

Question
Hello. Im a personal patient in Japan. I want to buy Philips Respironics Trilogy 100 Ventilator. I can pay via PayPal. How much does this item cost Can you ship this item for me, please? Regards,

Answer
Good morning, Thank you for contacting us. I will send you a formal quote including shipping to Japan in the course of today. Thank you!

Date Posted:
1/18/2017 6:14:23 PM

Question
what are the ingredients in AquaSonic 100

Answer
Dear Mr. Wien: Thank you for your inquiry. Unfortunately, the manufacturer does not disclose the ingredients for this product.

Date Posted:
1/16/2017 3:56:51 PM

Question
Dear Sirs, Can you also purchase the blades individually in order to i.e. get extra blades of the larger type I have previously used an abdominal retractor called von Wachenfeldt. Do you provide this one? Best regards Helen Chambers

Answer
Good Morning, Thank you for contacting us. I will send you another e-mail with the answers to your questions in addition to pricing.

Date Posted:
1/16/2017 3:40:37 AM

Question
Is there and instruction pamphlet or manual for he 14 Fr Tri-Flo Suction Catherter w/ Control Port.

Answer
Hello, Thank you for contacting us. Unfortunately the catherter does not come with a manual; however you can request this through your physician. Let us know if you need something else. Thank you!

Date Posted:
1/14/2017 9:48:48 PM

Question
How may I get a receipt sent to my email for my most recent purchase?

Answer
Hello, Thank you for contacting us. I will e-mail you the paid invoice for your last order. Thank you!

Date Posted:
1/14/2017 2:55:39 PM

Question
Dearwould you please provide the tracking number for the order 145002. best regards

Answer
Dear Ms. Alghamdi: Thank you for your follow up. The item you ordered has been discounted. A substitute product is available, but we would need for you to contact our office to get approval on the alternate product. Please contact Tina at 713-706-4480 x 107.

Date Posted:
1/12/2017 3:37:06 PM

Question
What are the outer dimensions of the 5 drawer cart K5-42VHRF With the added plastic top.

Answer
Good Morning, The over all dims including the plastic top are: 29x22x34 1/2" Would you like to get a formal quote on this cart? Thank you!

Date Posted:
1/11/2017 9:08:31 AM

Question
Hello Sales, I am interested in some products. But before i proceed, Kindly inform me on: - Shipping to Hamilton, Bermuda if possible ? - Minimum order quantity ? - If credit card is accepted ? - Delivery lead time ? - Do you have a catalog price list I would really appreciate a reply as soon as possible. Sincerely Bibi Furbert

Answer
Dear Bibi: Thank you for your inquiry. We do ship to Bermuda. There is no minimum order quantity. Delivery time will vary on the item(s) ordered. We will accept credit cards from a US bank with a US billing address, wire transfer or Paypal. Please let us know if you have any other questions.

Date Posted:
1/9/2017 7:43:42 AM

Question
Hello, I am looking for pricing for SKU H-M511NKM as well as pricing for a 5 foam mattress that would fit to the bed. If I could also get freight to zip code 21229 Baltimore, MD. Thank you.

Answer

Date Posted:
1/6/2017 12:24:31 PM

Question
What are the dimensions for this canister What is the diameter on the bottom? Im guessing 6 is for the top?

Answer
Hello Breon, Thank you for contacting us. Another e-mail from another e-mail will be sent to you shortly.

Date Posted:
12/29/2016 2:16:55 PM

Question
Im 42 yrs old and I play flag football. and I'm wondering could I take an ice bath to speed up my healing process. and are there any ice tubes on the market that's a little cheaper than yours.

Answer
Afternoon Mr. Miller: Thank you for your interest in our hydrotherapy tub. Cold therapy tubs can help to reduce the pain of a strenuous practice and ensure that the body. Some trainers will even use these tubs at the start of practice or in between innings or quarters of the big game. Athletes who are injured should make sure to use the iced down whirlpool tub on a regular basis until their injury has completely healed. Along with their trainer, they can work out a schedule that includes several days a week of soaking the affected area. The tubs can be used to help alleviate sore muscles after a more grueling workout or game, or they can be used to soothe muscles that have been injured in the past so that future injures are avoided. You may be able to find some used models for less, but we are one of the least expensive distributors for these products. Our competition offers these for twice our price. Should you have any other questions about the product, use or installation or would like to receive a quote including freight, please contact us directly. Happy and Healthy New Year!

Date Posted:
12/29/2016 11:42:36 AM

Question
geriatric pt. has inoperable right femur neck complete fx. and sacral stage 4 bed sore. will this deluxe mattress rotate patient without us manually rotating pt. to treat bed sore pressure and decrease touching right femur 707 953-4685

Answer
Thank you for your inquiry. We will email you a brochure of the system which will work for you.

Date Posted:
12/23/2016 10:50:14 AM

Question
Is there a secure place to put a transport monitor How many IV pumps could be attached to this

Answer
Dear Ms. Bowden: Thank you for your inquiry. There is not a designated section of the stretcher specifically designed for affixing a monitor. There is one IV holder on the stretcher.

Date Posted:
12/20/2016 5:17:11 PM

Question
Is there a place to hang a portable monitor that is secure

Answer
Dear Ms. Bowden: Thank you for your inquiry. There is not a designated section of the stretcher specifically designed for affixing a monitor.

Date Posted:
12/20/2016 5:13:43 PM

Question
looking for really reasonable blankets for hospital in Nicaragua. Lightweight, very generic for bulk, need cost on shipping

Answer
Hello Ken, A formal quote has been sent to your e-mail. Please let me know if you did not receive the quote. Thank you!

Date Posted:
12/19/2016 11:18:56 PM

Question
Do you have any of your disposable made of biodegradable material?

Answer
Dear Tom: Thank you for your inquiry. We do offer a number of paper based products for exam wear and bedding. Please let us know your specific needs and we will be happy to assist you with product info and pricing.

Date Posted:
12/19/2016 10:04:03 AM

Question
Hello, I am looking for some lockers for our OBGYN Medical Staff and was hopping someone could kindly give me some direction. Thank you in advance.

Answer
Dear Nicole: Thank you for your inquiry. We offer a full selection of lockers in various sizes. One of our staff will contact you on Monday to discuss your needs. In the interim, have a good weekend.

Date Posted:
12/16/2016 5:51:03 PM

Question
Dear Sirs, I would like to get prices of following products: - blood sample tube olors: red, blue, purple, yellow - gauze 4x4, 5x5, 3x3 - non sterile gloves size s,m,l - scalp No. 20, 21, 24, 18 - Foley cateter sondas para cateter vesical de orina deben ser buenas..no hay en el pa?s,,,las necesitamos de varios calibres - Porto vac drenaige para cirugias abdominales - Jackson Pra drenaige with bag - Nasogastric cateter different size - Colostomy bags different size. Best regards.

Answer
Hello Alfonso, Thank you for contacting us. I tried to call you at the phone number provided 582128303576, but the number is not working. I wanted to go over the details on this quote request, do you have another number where I can reach you? Thank you!

Date Posted:
12/12/2016 5:42:08 PM

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