Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Diatapp Machine ECG Machine

Answer
Thank you for you inquiry. Regrettably, we don't carry diatapp ECG machines. We apologize for the inconvenience.

Date Posted:
10/24/2011 7:12:44 AM

Question
would this machine be power enough for the back and hips area

Answer

Thank you for your inquiry,

Regrettably we can not suggest the areas where this portable ultrasound is more suitable. This product generates deep heat within body tissues for treatment of selected medical conditions, such as pain relief, muscle spasms and joint contractures.

This Ultrasound Unit has a clinical output frequency of 1.0 MHz, just like the clinical units. We recommend you ask your physician if this product will be suitable enough to be used in the back in hips area.

Please feel free to contact me if you require additional information.

Date Posted:
10/24/2011 12:23:15 AM

Question
Is any form of walker assistance, other than a walking stick, that can be provided for an elderly person who is able to use one hand only? Thankyou.

Answer
We offer a product called a Hemi Walker which is a 4-leg walker that is used on one side of the body.

Date Posted:
10/23/2011 7:56:14 PM

Question
Can you tell me whether Britannia House Rest Home 38 Britannia St, Petone. Lower Hutt purphased drawsheets from your company. I forgot to write down where I got them. We will need to pay by cheque. I also need the large feeders as well do you have them. Thanks. Daph

Answer
Unfortunately, we do not show any order history in our system for this organization.

Date Posted:
10/23/2011 7:15:08 PM

Question
Do you have information that shows the time savings between using a manual vs. electric Hoyer lift? I am trying to write a justification to purchase electric.

Answer

Thank you for your inquiry. The advantages of our electric hoyer lifts are:

Hopefully, this is enough information to help you justify the purchase of an electric lift.

I would recommend the following lifts:

Electric Patient Lifter

Electric Patient Lift

Electric Patient Lift with Battery

If you would like a formal quote on any of the above lift, please advise destination zip code and item number. Thanks!

Date Posted:
10/22/2011 6:45:34 PM

Question
Do they come with handles or as seen in the picture without the handles

Answer

Thanks for your inquiry!

These resistance bands are sold separately. Plese select the two following products for our optional available handles.

Please feel free to contact me if  you have any questios.

 

Date Posted:
10/22/2011 4:18:13 PM

Question
Does this bed come with a mattress. If not, do you also sell those separatelyThank you, Susan

Answer

Thank you for your inquiry.

This spring deck for low medical beds does not include the mattress. Please click the following two products below to view the mattresses available for this product:

Inner Spring Mattress

Inner Spring Mattress, Extra Firm

Please feel free to contact me if you require additional information.

Date Posted:
10/22/2011 2:59:31 PM

Question
looking for a mattress for my mother who had a stroke. cannot assist in turning or getting up. The bed frame is fully electric and by invacare.would this mattress work. if not do you have anything that would workthanks

Answer
Thank you for your inquiry. Yes, this mattress will work for your mother. This mattress does assist with turning and rotation to prevent bed sores etc. The mattress will fit any standard size hospital bed. Would you like a quote? If so, please specify the destination zip code for shipping charges. Thanks!

Date Posted:
10/21/2011 10:36:26 PM

Question
i have bone spurs on my achilles. it is called haglunds deformity. i am looking for some type of beace that will help me with lifting weights.i need something that will hold up under the weight some info on me, 6'1 350 pds. i wear a 14 .eeee shoes and my ankle is right at 12inches around.

Answer
Some recommended braces are available for this condition: http://www.supportsusa.com/indications/Heel/haglund.htm

Date Posted:
10/21/2011 7:56:17 PM

Question
hello how do i use this item? how do i heat it in microwave? do i need to buy heating pad? thank you

Answer

Thanks for your inquiry!

This cervical hot pack can be placed in a safe microwave bowl for no longer then 15 minutes, the heating pad is not required, but it will provide up to 30 minutes of deep moist heat therapy.

Please feel free to contact me if you require additional information.

 

Date Posted:
10/21/2011 4:03:25 PM

Question
I am with the Tomball, Texas Police Dept. We are looking for paper scrubs suitable for suicidal prisoners. What do you recommend

Answer

Hello, we do have some options available.  We would recommend the following:

Round Neck Disposable Scrub Tops

V-Neck Disposable Scrub Tops

Elastic Waist Disposable Scrub Pants

If you may be concerned with possible strangulation by the pant leg, we do also have Disposable Exam Shorts.

 

Date Posted:
10/21/2011 11:13:30 AM

Question
Which type of beard cover to find most ordered/acceptable for the surgical/OR setting Can you send samples? Thanks

Answer

This item would be considered our "heavy duty" beard cover as the material is thicker and is less likely for exposure of facial hair.  We do have another, thinner option that still provides coverage but is more breathable: http://www.medical-supplies-equipment-company.com/product/ppf/id/8685/new_prod_full.asp

Date Posted:
10/20/2011 12:27:17 PM

Question
Do you have policies and procedures for your retractors used during a lap assisted vaginal hysterectomy?

Answer

Dear Ms. Browder:

Thank you for your inquiry.  Could you please re-phrase your question? 

Date Posted:
10/20/2011 12:00:11 PM

Question
Can you please provide me with the approximate shipping charges on your Resue Manikin #115WA3BS? I may be using grant funds to purchase this product, but will have to know total charges before ordering. Thank You, Marina Bray Emergency Preparedness Coordinator Indianhead Medical Center Shell Lake, WI

Answer
Please note, this item number is incomplete.  Please advise of the full item number and we will be able to provide you the requested information.

Date Posted:
10/20/2011 10:51:04 AM

Question
Hellow, we recently purchased a patient lift from you quote 907362, invoice 503743 Rehab is now asking: Hi, Andrew! The patient hoyer lift that was purchased as part of the remodel is not meeting the need of the clinicians. Can we return it and exchange it for a higher grade one? Is this possible?

Answer

Thank you for your inquiry. Regrettably, the order is past our 30 day return policy. The order was placed back in April 2011 so we are unable to accept the patient lift. However, If you are interested in another higher grade one. We can extend a one time special discount. If agreed, please click here to select another hoyer lift. Please advise of item number for new formal quote.

Date Posted:
10/19/2011 6:37:20 PM

Question
how much weight will this table hold

Answer

Thanks for your inquiry,

The weight capacity of the table is 100 lbs, evenly distributed. Please contact me if you require additional information.

Date Posted:
10/19/2011 4:53:41 PM

Question
is myogesic glo balm still discountinued or its just for your web site

Answer

Dear Mari:

Thank you for your inquiry. We are sorry to inform you that this product has been discontinued by the manufacturer and is no longer available for sale.

Date Posted:
10/19/2011 4:39:29 PM

Question
What is the weight limit on this stretcher

Answer

Thanks for your inquiry.

The weight capacity is 350 lbs. Please contact me if you require additional information.

Date Posted:
10/19/2011 9:58:09 AM

Question
Dear sir, We are looking for a brand new ventilator PB840 from Puritan Bennett now. If you can offer, please kindly let me know! Best Regards Emma Fantasy Service Limited

Answer
Thank you for your inquiry. Regrettably, all of our Puritan Bennett PB840 ventilators are refurbished. We apologize for the inconvenience.

Date Posted:
10/19/2011 3:06:33 AM

Question
DOES THIS COME WITH A TOP OR DO YOU HAVE TO INSTALL A COUNTER TOP ON IT THANKS

Answer
This item comes with the laminated counter top.

Date Posted:
10/18/2011 9:02:10 PM

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