Ask The Pros:

Question
I have lost the manual for the 3760p and the date and time is wrong. Can you help me with adjusting both?Thank youShawn

Answer

Dear Shawn,

Thank you for the inquiry. Please call Douglas with Medical Concepts, his phone number is 850-638-5430.  He is an expert in this field.

Respectfully,

MSEC

Date Posted:
1/21/2009 1:25:40 PM

Question
Hello, I have a Respironics-REMstar-PRO-M- Series-with C-flex-Heated-Humidifierand a Resmed Ultr mirage full face med mask and head gear. Do you have all the parts and replacement filters for this equipment? For any questions on equipment you can go to www.CPAPSupplyUSA.com for more detaills on equipment. My med provider is Healthamerica Healthassurance

Answer

Dear Mark:

Thank you for your inquiry.  However, we do not carry replacement parts for Resporonics.  You may wish to contact the manufacturer directly for a list of authorized resellers in your area.

Date Posted:
1/21/2009 11:11:16 AM

Question
Do you purchase used equipment? I have some used equipment I would like to get rid of. We are no longer in need of the equipment

Answer
We do not purchase used medical equipment.  You may wish to visit www.medmarketplace.com/ .

Date Posted:
1/21/2009 9:52:14 AM

Question
Is this product the DeRoyal universale foam sling and swath?

Answer

Dear Ellen,

Thank you for the inquiry, but this product is made by Scott, not DeRoyal.

Respectfully,

MSEC

Date Posted:
1/20/2009 10:27:36 PM

Question
Is this gown washable? Can we get volum epricing if we purchase 150? thanks

Answer

These gowns are single use only.  Five cases (30/ case) would qualify you for a volume discount.  If you are looking for multi-use gowns please let us know and we will be happy to email you a list of appropriate gowns.  For further questions, please contact us at 877-706-4480.

Date Posted:
1/20/2009 8:17:21 PM

Question
Hi, I'm currently stationed overseas right now and I need to get my 4 year old daughter. Is there a suggestion or recommendation on which one would be preferred? Also I would like to know if this is an item that would be covered under military insurance tri-care?

Answer

Dear Gary,

Thank you for the inquiry. Unfortunately we do not have accept insurance as a form of payment.  Here are some favorites of our previous pediatric patients:

http://www.medical-supplies-equipment-company.com/SP/ppf/param/68974_0_1_0/products.asp

Respectfully,

MSEC

Date Posted:
1/20/2009 6:31:17 PM

Question
I have a Rehab Tens Unit 2100 w. Timer. The wires from the unit to the pads are shorting out. This unit has a plug that has 2 plugs in one. One is larger than the other that are made as one unit. Do you have any replacement wires? I need 2 or 1 set of 2 however they come. Thanks Ted

Answer

Dear Ted,

Thank you for the inquiry. The following should work on your TENS unit.

http://www.medical-supplies-equipment-company.com/SP/ppf/param/68972_0_1_0/products.asp

Respectfully,

MSEC

Date Posted:
1/20/2009 5:44:23 PM

Question
Where do I find the ingredient list for the Myogesic Balm Glo?Is this better than Aspirin Cream?Thanks,Judy

Answer

Dear Judy,

Thank you for the inquiry.  Most patients prefer myogesic balm over aspirin cream. Here are the ingredients:

Active Ingredient - Methyl Salicylate - 5.9%.
Inactive Ingredients - Camphor, Cetyl Alcohol, Dimethicone, FD&C Red No. 40, Glyceryl Monostearate, Menthol, Oil of Cajeput, Oil of Eucalyptus, Potassium Hydroxide, Propylene Glycol, Purified water, Sodium Borate, Sorbitan Sesquioleate, Stearic Acid, Thymol.

Respectfully,

MSEC

Date Posted:
1/20/2009 4:22:44 PM

Question
Using Reliamed 6x8 transparent thin film dressing. Very difficult to apply as the film adheres to backing.Looking for alternative.

Answer
looking into this....dont know

Date Posted:
1/20/2009 2:48:07 PM

Question
Hello!I am trying to order some scrubs but i have no idea what sizes to choose. I am a 34B and my waist is a 27. I can usually run betwwena 4 and 6 depending on the maker. Any suggestions???

Answer

Dear Amanda,

Thank you for the inquiry. If you are a size 4 or 6, you should order Small.  Size 0-2 are XS, 4-6 is S and 8-10 is Medium.

Respectfully,

MSEC

Date Posted:
1/20/2009 12:00:26 PM

Question
I need a bunch of lockable drug cabinets. They don't need to be very big, but they have to be securable, do you have anything that matches this?

Answer
emailed customer.

Date Posted:
1/20/2009 10:44:56 AM

Question
please quote us for bird 8400 sti with std accessories.Thank youRegardsSTEVENHEALTHCARE DIVISION

Answer
quoted, CV

Date Posted:
1/20/2009 4:58:18 AM

Question
I have osteoarthritis in my neck, pinched nerves and inflammation. I am in chronic pain, which gets worse during the night. I have tried a McKenzie Roll pillow which made the pain worse. Any suggestions for either a pillow or cervical brace at night?thank you,Judy

Answer

Thank you for your inquiry.  In order for us to be able to recommend a cervical pillow, it would be helpful if you could tell a bit about yourself.  How do you prefer to sleep; on your back, side, stomach.  Also, please let us know your height, weight and age. 

Date Posted:
1/19/2009 8:14:22 PM

Question
Which color has the least resistance for a patient in therapy

Answer
customer called, we helped over phone BES

Date Posted:
1/19/2009 2:31:33 PM

Question
perfer a phonecall. what are the measurements on the seat? for item #0423IFTGS

Answer
Heavy-Duty Extra Large Commode is 28in wide x 20in deep and width between arms is 24in. 

Date Posted:
1/19/2009 1:26:27 PM

Question
What is unscrewed to load the lancet? Please describe in detail how it is loaded, how is the safety tip on the lancet itself removed?

Answer

Summer,

Please see the Auto-Lancet Instructions for information regarding the loading and disposing of lancets.  Thank you for your inquiry.

Respectfully,

MSEC

Date Posted:
1/19/2009 10:26:08 AM

Question
My girlfriend is allergic to strawberries, rash constrictive throat etc...But....She doesn't have to eat them to have the allergy set off.She only has to be in the vacinity of a cut (not whole) strawberry for a reaction to begin. She is also an asthmatic.Have you every heard of this happening before, as it seems a reaction can occur over several metres not just with contact. Is there any cure or medical treatment available? Due to the reaction being airborn it is hard to avoid being in a situation where a reaction won't occur (eg. resturants).I hope you can give me some answers.Regards Luke

Answer

Dear Luke:

Please consult with a physician regarding your girlfriends condition.

Date Posted:
1/19/2009 5:24:35 AM

Question
When the 840 is in neonatal mode can it be put in stand-by and if so, how do you put the vent in stand-by mode. Is it a special feature added to the vents or do all 840's have this function?

Answer
checking with jeff. cv

Date Posted:
1/19/2009 3:19:00 AM

Question
I placed my order on 2009-01-16, with a Confirmation #120470. I wonder why I haven't received any information about shipping. Usually I will get a shipping tracking # soon after I received my confirmation email.Looking forward you reply

Answer

Date Posted:
1/19/2009 12:01:44 AM

Question
i have a prescription for a tens unit for my knee, however i need to know do you accept insurance like blue cross blue shield

Answer

Dear Nikita:

We do not accept insurance coverage at this time.  We will be happy to provide you with all supporting information so that you can file a claim directly.  If you would like to place an order with us, please fax your Rx to 713-706-4161.

Date Posted:
1/18/2009 4:09:44 PM