Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Bought a nebulizer 8/7/2010 for my grand-daughter and is now not working. Have not found receipt, but found the packing order. Part # MQ5500 and is a portable compressionnebulizer system. Please see what can be done.

Answer

This item is still covered by manufacturer's warranty.  Please contact the manufacturer, Medquip for instructions on replacement/repair: 1-888-404-5666

Date Posted:
1/15/2011 12:51:46 AM

Question
I would like to know the complete price for a shipping this item, adding in the cost of a Mattress. #0511GEN

Answer
Great! I would be happy to assist you with this. Can I get the zip code that this will be shipping too?

Date Posted:
1/14/2011 2:06:14 PM

Question
Do I have a eyes check before to buy them If I will command you today when it will be possible to have them ?I live in Texas

Answer

Dear Ms. Iulian:

Thank you for your inquiry.  These loupes can be independently adjusted to the respective strength of each eye.  Typical delivery time for these products is 5-7 business days. 

Date Posted:
1/14/2011 1:37:05 PM

Question
I currently use an aging accu-chek compact glucose test system that needs to be replaced. This includes a pin sticker and cartridge of test strips.What is the best model that doesnt cost a fortune but is easy to use and manage the steps and supplies, etc.l

Answer

Dear Monte,

Thank you for contacting us about this. Unfortunately, unless you have medicaid or insurance, replacement strips, solution and lancets could cost a fortune.  We do not have the best discounts but the following unit may work for your budget:

http://www.medical-supplies-equipment-company.com/product/ppf/id/24825/new_prod_full.asp

Respectfully,

MSEC

Date Posted:
1/14/2011 1:03:30 PM

Question
Does split top mean that part of the tabletop slides out from beneath the other

Answer

Dear Dee,

Thank you for the inquiry.  The split top overbed table has a section below the main table that slides out for patients who have difficultly reaching.  The section that slides out is a bit smaller than the table top.

Respectfully,

MSEC

 

Date Posted:
1/14/2011 10:53:18 AM

Question
Hello, I have 2 questions:would I be able to have an inseam length of 28 inches If yes, how can I mention it when ordering online.Is the amount of polyester truly 35.I have sensitive skin and prefer polyester content to be low. Just want to be sure polyester is only 35 and not more.Thanks

Answer

Dear Rima,

Thank you for contacting us.  The smallest inseam we carry is 29 inches.  If you would like to order, please call 1-877-706-4480.  We have two styles in the petite, drawstring/cargo pants and elastic pants (no pockets).   The color choices for the elastic pants (29 inch inseam, $21.50) are wine, midnight blue, rich purple, seaspray and ciel blue. The color choices for the drawstring/cargo pants ($20.95) are carribbean blue, evergreen, black, khaki, wine, midnight blue, rich purple, royal blue, seaspray ciel blue and brown. 

Respectfully,

MSEC

Date Posted:
1/13/2011 8:02:08 PM

Question
What chest/abdomen size maximum fit--male.Thank you

Answer

Dear Mr. Shaffer:

This rib belt should fit up to 52-54 inches waist size.

Date Posted:
1/13/2011 7:51:16 PM

Question
What is the manufacturer of this product

Answer
Whitehall Manufacturing makes this whirlpool.

Date Posted:
1/13/2011 3:46:04 PM

Question
Hi. I have a cabinet nearly identical to Item# 65B80HPMMD. I am looking for two additional locking knobs, like on the top of your cabinet. Would you have a supplier for these parts?

Answer

Date Posted:
1/13/2011 9:03:33 AM

Question
want to purchase infrared alarm item#1MRITDMMD at 179.24. Do I need to purchase two whole kits for this to work or does one kit contain everything I need

Answer
Two units are required for this to work.  Additionally, the mounting bracket is sold separately.  The 2011 price has decreased for this item, however.

Date Posted:
1/12/2011 7:05:11 PM

Question
please provide information about reorder for tubing and medication holder. I would be using this machine to instruct students.

Answer
We have a Reusable Nebulizer Kit with Tubing and Mouthpiece available which is compatible with Omron units.

Date Posted:
1/12/2011 4:44:06 PM

Question
Can I get non-adhesive electrodes for my TENS unit 6000. I have developed a serious dermatitis to the Valutrode and Palls electrodes.

Answer

Dear Susan,

Thank you for the inquiry. Unfortunately, none of the manufacturers we distribute for have non-adhesive electrodes. We are truly sorry for the inconvenience.

Respectfully,

MSEC Sales

Date Posted:
1/12/2011 11:54:53 AM

Question
please quote at best price following the specs below : 1. U-Wire for Orthopeadic use – 50pcs each size Sizes: 1.25mm 1.6mm 2.0mm 2. Sillipos Gel Care Sheeting – please quote in case or box which ever is packing size Size: Prod.# 761 – 5.5†x 8â€

Answer
Unfortunately, we do not carry any orthopedic hardware, additionally, the only silipos products we have are socks and toe caps.

Date Posted:
1/12/2011 3:04:37 AM

Question
Hi...i am looking for pressure algometer...I need analog one and not the digital. So can you please let me know the product details if it is available with you. Thanks.

Answer
Thank you for your inquiry. Please check your email for a formal quote including description and pricing.  

Date Posted:
1/12/2011 2:39:33 AM

Question
What can we do in order to setup an account so that we can order via purchase ordersIm writing from the Texas Christian University Health Center. Health Services Administration.

Answer

Dear Ms. Simpson:

Thank you for your inquiry.  We will be faxing W-9 form to you shortly.  Once MSEC is in your system, please generate a PO and fax it to 713-706-4161 along with a Texas tax exempt certificate.  Once we have received your PO, we will run a bacground check.  Based on the results, a credit line will be allocated to your account by our Accounting department.   We look forward to doing business with TCU. If you have any other questions, feel free to contact me at 877-706-4480 x 104 for Gary.

Date Posted:
1/12/2011 12:51:36 AM

Question
Need chair for 6 person. Seat height from the floor must be 19-20. Total Width needs to be less than 27. Would this chair work.

Answer

This chair is 27.5 inches wide. The chair below is only 25 inches wide and has floor to seat height of 18-20 inches:

http://www.medical-supplies-equipment-company.com/product/ppf/id/12875/new_prod_full.asp

Date Posted:
1/11/2011 4:58:58 PM

Question
We are looking for individual packages of disposable rulers and sterile stickers. The rulers we use for breast ultrasounds and the sterile stickers are used to mark syringes during procedures. Any information would be greatly appreciated. Have a great day! Thanks

Answer

We do have a disposable ruler: http://www.medical-supplies-equipment-company.com/product/ppf/id/11177/new_prod_full.asp however I do not believe they are sterile.

Additionally, we do not have any sterile labels, you may contact United Ad Label as they supply sterile medical labels.

Date Posted:
1/11/2011 2:01:30 PM

Question
I am searching for 25 reverse trendenlenbug beds - 5 with scales and 20 without. Do you have a bed that is comprabable to thisThanks!

Answer

Dear Jennifer,

Thank you for the inquiry. Unfortunately we do not carry any beds with the reverse trendelenburg. We are sorry for the inconvenience.

Respectfully,

MSEC

Date Posted:
1/11/2011 1:32:23 PM

Question
I need a king size hospital bed for two people with independent controls - can you help One person is healthy, her partner has motor neuron disease.

Answer

Dear Janice,

Thank you for contacting us. Unfortunately this bed frame comes with one remote control. The whole beds moves together.

We do not carry a bed that has independent controls. We are sorry for the inconvenience.

Respectfully,

Christina Villa - MSEC

Date Posted:
1/11/2011 11:37:26 AM

Question
Is this cabinet approved for Schedule II narcotics Can it be mounted to a wall or bolted to the floor? Are additional shelves available?If I buy one, can you ship within one week?Thanks. I look forward to hearing from you.

Answer
This narcotic cabinet can be wall mounted.  Additional shelves are available.  This item ships within 15-20 working days.

Date Posted:
1/11/2011 9:14:02 AM

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