Ask The Pros:

Question
what are your recommendations for cleaning this unit

Answer
To clean the pan, use one to two quarts of water and a low-abrasion, bleach-free cleanser. Rub the metal surfaces with a nonmetallic, plastic scrub pad. Rinse pan thoroughly with hot water after cleaning and dry with a soft cloth or paper towel. Avoid using steel wool or scouring pads. To remove hard water mineral build-up, fill the pan with one gallon of vinegar and three gallons of water after cleaning. Let the pan soak overnight and rinse thoroughly. The perforated insert also may be soaked if needed.

Date Posted:
12/6/2012 3:18:22 PM

Question
how long do these devices last What all is attached to the device? Can they be covered by medicare and/or tricare?

Answer

With proper use and care, this device may last 3-4 weeks.  If the person using the item is ill, you may need to change use more frequently to avoid prolonging the illness.

The item may be available to be covered by insurance, however as MSEC does not bill insurance companies, we do not have any details regarding coverage.  We can provide any proof of purchase or invoices for you to file direct with your insurance provider if necessary.

Date Posted:
12/6/2012 3:06:14 PM

Question
Item# Z981110TDMMDwhat size adult will these fit

Answer
This gown is one-size fits most.  The sweep of the gown is 66in.

Date Posted:
12/6/2012 11:56:33 AM

Question
we would like purchase knee product such as sleeve, knee cap etc. pl let us know the purchasing procedure

Answer

Dear Shraddha:

Thank you for your inquiry.  Please provide us with the quantity and items you desire.  Depending on the volume, we may be able to offer you discounted pricing.  If these items are to be shipped internationally, a bank wire transfer will be required for payment.  Please let us know if have any other questions. 

Date Posted:
12/6/2012 10:57:54 AM

Question
I am looking for a clear transparent gel or plastic model of the colon to demonstrate endoscope loops that can form during a colonoscopy. Is this something that you carry or are aware is perhaps available through one of your vendors. Thank you very much for your assistance.

Answer

This is the closest model GI Tract Colon Model we offer to match your description.  Unfortunately, we do not carry exactly what you are looking for.

Date Posted:
12/5/2012 8:25:59 PM

Question
I was hoping to get a catalog of you products sent to my office. The address is 500 Kennedy Dr. #587 Rangely, CO 81648 Thank you

Answer

Dear Ms. James:

Thank you for your inquiry.  We really do not have one catalog for our 100,000 products.  If there is a product line or types of products you are interested in specifically, we may be able to send you corresponding catalogs.  You can also always call and we will be happy to research products and provide you with recommendations.  You can contact Gary at 877-706-4480 x 104. 

Date Posted:
12/5/2012 5:16:05 PM

Question
What is the height of this pillow

Answer

Dear Beth:

This would be a standard thickness pillow of approximately 4 inches. 

Date Posted:
12/5/2012 4:14:02 PM

Question
We need 5 of these. How much would they be, and how much would shipping be for all 5

Answer

Dear Joshua:

Thank you for your inquiry.  A formal quote will be sent to you shortly. 

Date Posted:
12/5/2012 2:51:20 PM

Question
hi and hello, Im unsure on this product, the sani-pant reusable briefs, and was wondering if it'd be at all possible to request a single one as a sample

Answer
Thank you for your interest.  Unfortunately, our reusable briefs are not available as samples.  This item is sold individually, so you may purchase a single unit.

Date Posted:
12/5/2012 4:34:10 AM

Question
Will greatly appreciatte your letting us know what is the radius of the table. We must provide all details to a customer requesting several of these units.Awaiting your soon answer.Héctor Cárdenas.

Answer
Thank you for your interest.  Unfortunately, this is not a piece of information we currently have available.  We have requested it from the manufacturer and will provide it to you as it is available.  Thank you.

Date Posted:
12/4/2012 3:50:00 PM

Question
I returned Item number ZATSBSR2GPTDMMD Patient Gowns RAN #137377, and I have not heard anything about replacement. I do need to get these replaced withe LArgerXL gowns. I have heard nothing at all. Please respond

Answer

The return has been received.  Credit is pending to be applied to your future order.  You will be responsible for shipping charges and any additional fees for the larger gowns.

If you have the item number for the replacement, you may order it on our website or by phone with our support team and we will apply your return credit to the order and collect only the balance due for payment.

Date Posted:
12/4/2012 3:31:45 PM

Question
Should this be moistened with normal saline if being used on dry to little drainage producing wounds Should this be covered with gauze and then ace wrapped for venous stasis ulcers?

Answer

The manufacturer's recommendation would be:

1. Follow facility’s protocol for standard precautions.
2. Use Dermagran® Wound Cleanser. Twist open cap of Wound Cleanser. Hold tip of bottle 1″ from wound bed and squeeze bottle briskly. Amount of solution will depend on size of wound and amount of debris in wound bed. Wick out excessive moisture using gauze pad.
3. Treatment (Check protocol to be followed)

   Use Dermagran® B Hydrophilic Wound Dressing

   • Remove appropriate sized Dermagran® B Hydrophilic Wound Dressingfrom package. Fluff, fold, or trim dressing to match size of wound bed.Conforming dressing to fit wound bed will decrease chance of macerationof wound margins
   • Cover with appropriate secondary dressing and secure in place.
   • Change once daily or as directed by physician.
4. Help decrease edema in lower extremity.
   • Elevate legs when patient is seated.
   • Decrease time patient stands.
5. Do not use compressive therapy if wound is infected or arterial component present.
6. If wound has heavy drainage use AlgiCell® Calcium Alginate Dressing and protocol for heavy exudate. May use Dermagran® B Hydrophilic Wound Dressing or AlgiCell® Calcium Alginate Dressing under compression therapy.
7. May use Dermagran® Ointment on peri-wound area to treat associated symptoms of Stasis Dermatitis.

Date Posted:
12/4/2012 11:58:16 AM

Question
we want runners and pop plug and some accerriors

Answer
We have e-mailed you with our quote request form.  Please complete it and return for pricing on the items you require.

Date Posted:
12/4/2012 9:02:39 AM

Question
The Department Of State would like to buy the following under GSA Contract: 1ea Lodine scrub 1ea Scalpel #15 1ea Large Curved Kelly Forceps 10 1ea Heimlich valve 1ea 2-*0 reverse cut suture 1ea Pleura - cav wet or dry seal

Answer
These items are not on our current GSA schedule, however we would be happy to offer discounted government pricing.

Date Posted:
12/4/2012 3:44:25 AM

Question
Dear sir/madom, we are one of the leading ditribotors of medical equipment in Botswana is there waranty on your products and the credit time could you provide us with your catalauge and product price and delivery period Regards Prakash

Answer
Please specify the exact products and desired quantities and we will be happy to assist you. 

Date Posted:
12/4/2012 3:14:10 AM

Question
i have a comfor-tens unit that i need new battery charger for and pads looks like this 1 pictured do i need exact unit to purchase pads and charger i need how do i identify exact match or is this necessary???

Answer
Unfortunately, this item has been discontinued for some time and is inactive on our website.  We do not currently have any replacement parts for this product line available for purchase.

Date Posted:
12/3/2012 8:18:57 PM

Question
can you place IV fluid in this container too, or is that some sort of Joint Commsission violation

Answer
This unit is suitable for warming blankets/fabric items only.  We have small fluid warmers or larger combination warmers if you would be interested in pricing.

Date Posted:
12/3/2012 6:50:12 PM

Question
I am the head of maintenance for Gogebic Community College. We recently transported a Hi-low bed to our off campus facility in Houghton Mi. The bed now fails to hold in elevated position and lowers immediately. What could it be

Answer
Do you have a model number for the bed?  We would more easily be able to identify an issue with this information.

Date Posted:
12/3/2012 8:13:14 AM

Question
Who´s the manufactor of this productAtt, Andrea Almeida

Answer
Winco Manufacturing is the maker of this screen.

Date Posted:
12/3/2012 7:47:19 AM

Question
Im interested in this cabinet, but need to know how many locks are there Same key Do cabinet doors lock? By drawer lock or lockable handle pictured in thumbnail pic but not seen in whole cabinet picture? Any promotions like free or discounted shipping? Thank you so much.

Answer

There are two separate locks.  Each lock is keyed differently as the lock for the drawer is a different type as the lock for the cabinet, so they have two different keys.

Unfortunately, we are unable to offer free shipping on this item, however would gladly offer volume pricing on your purchase of 3 or more.

Date Posted:
12/2/2012 7:19:07 PM