Ask The Pros:

Question
Hello - We received the stretcher. I cant figure out how to engage the automatic loading into the back of my car. Don't see a lever or anything. When I push into my bumper, it just stops and won't collapse. Any idea how to get it to go in Request please leave phone message.Thanks, Susan

Answer
Hello Ms. Reutman: Please call Gary at 713-706-4480 x 104 and he will assist you with operating instructions.

Date Posted:
2/26/2018 6:30:40 PM

Question
How noisy is this machine My dad goes hospital every 2 weeks to have the gasses monitored is this something we could do with this machine or will we still need to attend the hospital

Answer
Dear Ms. Walker: Thank you for your inquiry. Ventilators are used to assist people with a variety of breathing difficulties. These devices may assist your father, but they have to be prescribed by a medical professional. We would strongly recommend that you consult with your fathers physician before investing in any respiratory aid device.

Date Posted:
2/24/2018 6:00:51 AM

Question
Can you tell me tell me the amps for this for 120 volts and amps for 220 volts , plus is this duel voltage or do we order this 120 or 220 ? We are the general contractor for job we are not buying it , please let me know thanks

Answer
Afternoon Frank: The unit on 110/120V 50/60Hz and pulls 6.7amps and comes with a hospital grade plug NEMA 5-15P. Please let us know if you have any other questions.

Date Posted:
2/22/2018 1:57:48 PM

Question
How many hours can use And can refill the oxygen, where?

Answer
Dear Allen: Thank you for your inquiry. The longevity of an O2 tank is determined by the flow rate of the regulator. Regulators are available in free flowing or pull (on inhale) configurations. Flow rate is typically measured in liters per minute. Oxygen tanks can be refilled by a local respiratory service company. Those can be found online by searching for respiratory supplies within your local zip code.

Date Posted:
2/18/2018 7:17:43 PM

Question
What is the error rating for this spirometer

Answer
Dear Mr. Hill: Thank you for your inquiry. The product you are inquiring about is no longer available. Please follow this link or copy it into your browser to see our current selection of manual spirometers. https://www.medical-supplies-equipment-company.com/product/handheld-manual-spirometers_2491.htm

Date Posted:
2/13/2018 10:20:32 AM

Question
Hi, I am interested in purchasing the above manikin. Please can you tell me if you also sell the associated equipment, in particular tracheostomy kit, nasogastric tube and gastrostomy button.Kind regards,Vanessa

Answer
Dear Vanessa: Thank you for your inquiry. We do offer the associated equipment as well as the manikin. If you would like to provide us with the desired quantities for each item as well as the shipping address, we will be happy to provide you with a quote. We will look forward to hearing from you.

Date Posted:
2/13/2018 9:52:49 AM

Question
I have a FIM Energizer, model G-3 with 2 heads. I need the black plates for each head. Do you carry those and what would be the cost On the machine is says that YUHE Medical Devices Co. Limited manufactured the machine.

Answer
Afternoon Mrs. Schmitt, Thank you for your inquiry. Upon further review , I discovered that item #701YPUMM has been discontinued. The original Manufacture was listed as United Pacific Company. Unfortunately , I have been unable to get a hold of someone to get any additional information about the black plates you are looking to replace. I will however, continue to look for some additional information and be in contact. Please fee free to email me directly with any additional questions at Christa@msec.co Thank you.

Date Posted:
2/10/2018 6:49:55 AM

Question
Can you charge concentrator while using it

Answer
Good afternoon Connie, Thank you for your inquiry. You are able to use this portable unit while it is charging. Should you have any additional questions please feel free to contact our customer support specialist at Christa@msec.co.

Date Posted:
2/9/2018 9:51:42 AM

Question
What is the expiration date for this item after it is opened

Answer
Good Morning Mrs. Retcher, Determining the expiration date is dependent on when the product lot was manufactured. A customer service representative will contact you shortly with more information. Thank you.

Date Posted:
2/8/2018 2:46:00 PM

Question
Do you have any photos of what this looks like assembled are there any limitations?

Answer
Good afternoon Mrs. Hundley, Thank you for your inquiry. We will be sending a separate email with images and additional information.

Date Posted:
2/6/2018 1:59:19 PM

Question
is this product a suture wire do have the IFU and sterilization perameters

Answer
Good Afternoon Christine: Thank you for your inquiry. The stainless wire can be sterilized using the same parameters as for surgical instruments.

Date Posted:
2/6/2018 12:20:39 PM

Question
hello...we are opening a PT clinic and was wondering if you have any equipment we can buy thanks

Answer
Morning Rami: Thank you for your inquiry. We have full selection of PT equipment including working platforms, parallel bars, tables, etc. We will contact you on Monday to obtain a more precise list of your needs, or you can emails us at inquiry@msec.co

Date Posted:
2/3/2018 7:48:45 AM

Question
The DullesMetro project is interested in possibly purchasing this chair. We are requesting that a copy of owners manual at the earliest date possible via email.

Answer
Afternoon Mr. Barbour: A brochure has been emailed to you in a separate email.

Date Posted:
2/2/2018 12:40:38 PM

Question
What is involved in the installation of this in-floor scale

Answer
Good Afternoon Helen: Thank you for your inquiry. Installation of this model would require excavation of the flooring and is more in-tune with new construction. We do have several other wheelchair scales to 800 lbs capacity from $2200-$4000.

Date Posted:
2/1/2018 11:48:23 AM

Question
Im interested in purchasing these wall pads. Can you please tell me what the colors these are available in Thanks for your time.

Answer
Good Morning Mary: Thank you for your inquiry. Color swatches were emailed to you in a separate email.

Date Posted:
1/31/2018 10:29:53 AM

Question
If the chair had an issue while under the 1 yr warranty how would I go about getting it fixed or replaced Im in Massachusetts. And if I needed to replace the battery a few years down the line how likely is it that I would be able to find a replacement battery at that time?

Answer
Dear Mitchell: Thank you for your inquiry. If there are any issues with the evac chair under the warranty, we will send you a call tag and will fix the unit or send you a replacement one. We try to keep inventory of parts in stock even if the unit has been discontinued, especially the batteries. Please let us know if there are any other questions.

Date Posted:
1/30/2018 6:27:57 AM

Question
Looking at a portable medication cassette with space for 15 patients for medication prep, able to lock. Does this come as depicted in the picture

Answer
Good Afternoon Martine: Thank you for your inquiry. Based on your needs, you may wish to consider 4-tier Cassette. With 4 inch bins, the four-tier bin can accommodate 16 bins. Dimension for 4-tier cassette is 21W x 10D x 13 3/4H. Key lock is included. Bins are sold separately. Please let us know the quantity you are looking for and we will be happy to provide you with a quote.

Date Posted:
1/24/2018 3:53:50 PM

Question
I have a question regarding your Operating Grade, made in Germany scissors. Is there any type of etching on those scissors other then CE Germany/Made in Germany 4,5 or 5 inch sharp bluntI would need one sample if possible and a quote and lead time for 110 pieces. Thank you. Kaitlin Mattes

Answer
Good Morning Kaitlin: We will have a quote for you shortly.

Date Posted:
1/19/2018 8:19:23 AM

Question
Hi, Im trying to figure out my all-in cost for this cart. Would you be able to tell me what the shipping cost would be to area code 94534

Answer
Good Day Ms. Duran: We will have a quote for you shortly.

Date Posted:
1/17/2018 12:16:35 PM

Question
Hello I would like to know if the Como Lift Stretcher can be used with a Whitehall Hubbard Tank 270-S Thanks

Answer
Hello Maria: Yes, the Hydrotherapy Combo Lift will work with the 260, 270, 300 tubs

Date Posted:
1/15/2018 2:12:20 PM