Ask The Pros:

Question

What is the temperature range this tub will maintain or is it just meant for the whirpool I am specifically looking for a cold therapy tub so want to be sure this will work or the 110 gallon as well. Thank you

Answer

Good Afternoon Jon:

Thank you for your inquiry,  Although, our hydrotherapy tubs can be used for warm water, these are specially designed for cold hydrotherapy.  The temperature is maintained through addition of ice to the water in the tub. A 1/2 HP turbine ensures that the water is circulated and maintains uniform temperature.   Please contact Gary Gorodetsky at gary@msecompany.net or 713-706-44810 x 104 with any additional questions.  

Date Posted:
4/16/2019 12:04:56 PM

Question

I need a W-9 from your company

Answer

Date Posted:
4/15/2019 7:48:21 AM

Question

I was wondering if this crash cart had the option to use the red breakaway tags.

Answer

Thank you for your inquiry. Yes, this cart does use the red breakaway tags for the lock.  We are currently running a special on this cart with an accessory package included.  I will email a quote and an additional specifications sheet shortly. PLease feel free to contact us with any additional questions.

Regards,

Lucinda Eshenabugh

Date Posted:
4/11/2019 9:24:34 AM

Question

Looking for price on a new sling for this standing frame thanks jim

Answer

Good morning Jim, 

Thank you for your inquiry. 

One of our customer service specialist will be contacting you shortly with some additiona linformation. 

Respectfully, 

Christa W. 

Date Posted:
4/10/2019 12:58:04 AM

Question

Our college is looking to procure 10-11 mobile tablet carts. Is this something you can help answer some questions for?

Answer

Good Afternoon Stella:

Thank you for your inquiry.  I'll be able to assist you with questions related to tablet carts.  Please feel to contact me via phone or email 

Respectfully,

Gary Gorodetsky

gary@msec.co

Director Business Development

www.MSEC.co

direct/ international: 713.706.4480 x 104

toll free: 877.706.4480 x 104

fax: 713.706.4161

GSA Contract V797P-2194D

Date Posted:
4/8/2019 2:29:08 PM

Question

Im looking to purchase two of these but would like to view some reviews on this item. Do you have any

Answer

Good Day Robert::

Thank you for your inquiry Most of MS3C-300TS units are purchased by institutional or commercial users.  Those customers are leass reluctant to leave comments than end users. However, you may be able to find reviews on Amazon. MS3C-300TS are manual units and are used for downward mobility only. For both up and down mobility, MS3C-300TSB, power evac chair, would be the recommended choice.

Date Posted:
4/6/2019 7:58:28 AM

Question

How long to ship to Manchester Ky and how is it shipped?

Answer

Good Afternoon Randy:

MS3C-300TSB ships within 24 hours or next business day of order placement by UPS ground.  Typical transit time is 3-5 days.  Expedited shipping options are also available.  Please contact our customer service at 877-706-4480 for other shipping options.  

Date Posted:
4/2/2019 3:34:14 PM

Question

We purchased a NS3C-300TS and included was a Velcro strap what is it used for their are no instructions included for this item

Answer

Good morning Bill:

Thank you for your inquiry.  You are probably referring to the neck support which goes on the extension bar located above the seat. You can also find an instructional video on YouTube by searching for MS3C-300TS. For all other questions, please call us toll free at 877-706-4480. 

Date Posted:
4/1/2019 6:22:24 AM

Question

is it still available

Answer

Good Afternoon:

Thank you for your inquiry.  This unit is available for use by medical professionals or by RX only.  Please advise.  

Date Posted:
3/29/2019 6:41:29 PM

Question

is it still available

Answer

Good Afternoon:

Thank you for your inquiry.  This unit is available for use by medical professionals or by RX only.  Please advise.  

Date Posted:
3/29/2019 6:30:47 PM

Question

I use Albuterol Sulfate mixed with hypersol 7% and it is very salty. I use the nebulizer for my stent from lung cancer. Is there another solution that would be less salty? Thanks for helping.

Answer

Dear Ms. Clark:

Thank you for your inquiry. We would recommend that these types of questions should be directed to your primary physician or respiratory specialist.  

Date Posted:
3/27/2019 2:00:28 AM

Question

can you get replacement Heavy duty switch replacement for these fixtures. we currently have the DS20003 unit and we are replacing the switches with aftermarket ones and they are continuously getting the chains pulled out by the patients

Answer

Good Afternoon Peter:

Thank you for your inquiry.  You have already spoken with Gary Gorodetsky - Director of Business Development.  He will reach out to you directly.  

Date Posted:
3/26/2019 12:38:12 PM

Question

Can you deliver the item to door step and send the quotation to mail id to process the same.

Answer

Thank you for your inquiry.  This item is available for sale in US only. We can deliver it to a US address only and it can not be a freight forwarder. 

Date Posted:
3/24/2019 3:18:23 AM

Question

Can I use calcium alginate silver for my poop blister from burn

Answer

Thank you for your inquiry. In regards to your question, we would suggest that you consult with your primary physician.

Date Posted:
3/24/2019 12:36:00 AM

Question

Hello!Are you able to deliver this product to Romania, Europe How much would the delivery cost?Thank you,

Answer

Thank you for your inquiry.  We can ship to Romania.  Please provide us with a shipping address and we will provide you with a quote. 

Date Posted:
3/17/2019 1:15:54 PM

Question

Can this be used on carpeted stairs, such as a home environment

Answer

Good afternoon Mr. Brigs, 

Thank you for your inquiry. 

This chair is designed to be used in a home or commercial setting and has been tested on carpeted stairs. Please feel free to contact me with any additional questions at Christa@msec.co.

Respectfully, 

Christa W.
713-706-4480

Date Posted:
3/13/2019 1:33:20 PM

Question

What is the inside dimension of the drawers

Answer

Good afternoon Chirs, 

Thank you for your inquiry. 
A representative will be sending you some additional information shortly. 

Respectfully, 

Chirsta W.

Date Posted:
3/13/2019 1:21:08 PM

Question

How much is a basic craniotomy set, anterior cervical set, Neuro endoscopy set, micro neurosurgery set, spine set, Gardner well traction devices. I need quick response and someone I can follow up with!

Answer

Our customer service department will be contacting you shortly with additional information.

Date Posted:
3/11/2019 4:33:40 PM

Question

Who is the manufacturer of this piece of equipment and can you provide the equipment specifications Thank you.

Answer

Good afternoon Ms. Langston, 

Thank you for your inquiry. 

The cardiac tilt table you are interested has been discontinued. If you have a list of specifications, you are needing I would be happy to provide you with some options. Please do not hesitate to contact me directly with your list of specifications. My email is Christa@msec.co and my call back number is 713-706-4480 ext. 102.

Respectfully, 

Christa W. 
Customer Support Specialist

Date Posted:
3/5/2019 10:55:09 AM

Question

I am looking for a mannequin to assist Home Support Workers with personal care skillswould this be the proper mannequinI am also wondering about delivery times and cost, I am in Ottawa , Ontario,Canada

Answer

The current lead time for this mannequin is 5-6 weeks.  Delivery cost is based off ship to address.  Customer is responsible for all tax, duties and tariffs.

Date Posted:
2/25/2019 2:50:16 PM