Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Im going through the selection/purches prosses but I cant find how to select the size of the product I wish to buyIneed the 2x-large size.A promted replie would be welcome.

Answer
The sizes have been added to this product for your selection.

Date Posted:
1/27/2012 9:51:42 AM

Question
Do you carry chart carts that can be locked with s foot? we are in the market for two that can hold at lease 20 binders each? Aldith

Answer
Thank you for your inquiry. I'm checking with our product support specialist and I should have a quote for you shortly.

Date Posted:
1/27/2012 8:53:25 AM

Question
I want to buy the elastic ankle support device but can't find where the size selection button is?It is not giving me an option to select size.

Answer

Dear Ms. Hocking:

Thank you for your inquiry.  If you could specify the item number, we will be happy to provide with a sizing chart. 

Date Posted:
1/26/2012 11:35:24 PM

Question
I am a diabetic and use test strips, meter, insulin syringes,alcohol pads, insulin and more. i am on medicare but have seperate insurance that pays for my prescriptions and medical supplies.Please tell me the information you need for me to get supplies through oyu.

Answer

Dear Mr. Wheaton:

Thank you for your inquiry.  Unfortunately, we do not accept Medicare or private insurance reimbursement at this time. 

Date Posted:
1/26/2012 12:49:01 PM

Question
I was going to specify the folding wall table for a new clinic. The doctor wanted to know how much force is needed to to fold up the treatment table. The nurse is a petite woman.

Answer
Thank you for your inquiry, the table weighs approximately 100 lbs. I will also email you an attachment including more information in regards this table.

Date Posted:
1/26/2012 11:09:22 AM

Question
WHAT ARE THE MATERIAL OPTIONS AND WILL THEY BE SUTABLE FOR DAILY CLEANING WITH STRONG DISINFECTANTS

Answer

Thank you for your inquiry. The fabric for this chair is vinyl, it is very suitable for daily cleaning with strong disinfectants. The chair comes with a DVD detailing the maintenance that should be performed regularly as well as the cleaning solutions that can be used. Please feel free to contact me if you require additional information.

Date Posted:
1/26/2012 9:36:05 AM

Question
can you send me a quote in 24hr?

Answer

Please e-mail your quote request and we would be happy to review your items needed and get the quote to you at our earliest convenience.

Date Posted:
1/26/2012 7:53:16 AM

Question
We are from Eskay Rosenbauer, a member of the Rosenbauer Group. We are interested in your product which is the Lightweight Ambulance Stretcher. Please quote us the final price for this item CIF Brunei Darussalam. Hoping to hearing from you soon. Thank you .

Answer
Thank you for your inquiry. Please check your email for the formal quote. Thank you!

Date Posted:
1/25/2012 10:50:28 PM

Question
What are our choices for clear eye protection for the Dr to use with our KTP laser?

Answer
Thank you for your inquiry. I have forward your question to our laser safety specialist and I should have a response shortly. We appreciate your patience.

Date Posted:
1/25/2012 7:51:02 PM

Question
Greetings , I am the Head Anaesthetic Technician at Waikato Hospital Hamilton New Zealand . I am exploring the option of disposable scrubs. Could I get more information on the product. And if possible a sample. Kind Regards Mark Tumai

Answer
We have two different lines of disposable scrubs we carry.  The tops are typically available in V or round neck options and the pants in drawstring or elastic waist.  Sizes range from small to 3XL.  The material is a spun-bound polypropylene.

Date Posted:
1/25/2012 7:13:44 PM

Question
Shipping charge for 4 pumice cups to Edmonton, Alberta Canada via USPS please.

Answer
Shipping charges fort his item, quantity of 4 to Canada is approximately $27.80 US Priority Post insured.

Date Posted:
1/25/2012 6:17:23 PM

Question
Will this product help swollen ankles and or improve blood flow in the leg 418203

Answer

Please advise if you are looking for a support for the ankle or the knee?  A knee brace may not help in improving blood flow throughout the entire leg.  We would be able to further assist once we have this additional information.

Date Posted:
1/25/2012 11:52:49 AM

Question
Is this the original neck pillow. I was told they didnt make them anymore. Thank you for the information.

Answer

Dear Pat:

Thank you for your inquiry.  This is not the original pillow.  The rights may haveacquired by another manufacturer.  But this product is similar to the original.

Date Posted:
1/24/2012 3:05:12 PM

Question
I am needing information regarding the cost of becoming equiped for orthopedic surgery. Stamford Hospital does not currently have any ortho surgical equipment/supplies. Is there a Rep or someone who can go over startup costs with me?

Answer

Ms. Shotts,

We would be happy to assist.  Please advise if you are only in need of the instruments or more along the lines of equipment for the surgical suite (cabinets, tables, room accessories, surgical instruments, etc.).  We will then be able to more easily identify your needs and proceed with a list for you.

Date Posted:
1/24/2012 2:22:31 PM

Question
I think that this irrigation sleeve adheres directly to the body, not a faceplate. Is that correct And what type of adhesive is it? Is it an acrylic adhesive?Thanks,Frances Bayer

Answer
Thank you for your inquiry. It does adhere directly to the body. It is not an acrylic adhesive, the adhesive contains latex. Please contact me if you require additional information.

Date Posted:
1/24/2012 2:11:39 PM

Question
How much does this table weight Not how much weight does it hold, how much does the actual table weight. Thank you.

Answer
Thank you for your inquiry. The exam table weighs 267 lbs. The weight capacity for the exam table is 500 lbs. Could I provide you with a formal quote including shipping charges? If so, please specify destination zip code. Thanks!

Date Posted:
1/24/2012 1:16:15 PM

Question
i would like to know if this type of mattress would be much better then the standard innerspring hospital mattress. we rented the bed and now its paid off and the mattress is no go for my mom who suffers with osteoarthritis. pls give me your input in hopes that i can order this mattress for her.

Answer

Thank you for your inquiry. Yes, we would recommend a foam mattress vs innerspring. Please see the links below for some of our most popular hospital grade foam mattreses:

Foam Mattress

Pressure Reduction Mattress (Would recommened for osteoarthritis)

Pressure Reducing Foam Mattress

80 inch Premium Foam Mattress

Date Posted:
1/24/2012 12:48:36 PM

Question
Would like to know shipping cost for this item to zip code: 30809.Thanks,

Answer
Would this be shipping to a business or residence?  If shipping to a business, is there a receiving dock or would you need this item delivered inside the building?

Date Posted:
1/24/2012 11:28:49 AM

Question
Is there a particular requirement that makes a double locked cabinet fit or unfit for schedule II drugs?

Answer
Thank you for your inquiry. Most companies require for their schedule II drugs to be stored with a double door, double lock narcotic cabinet.

Date Posted:
1/24/2012 10:50:27 AM

Question
We are a company in Uruguay dedicated to the sports medicine. We are near to close an important association with between a private hospital and the Uruguayan Basketball Association to provide them all the equipment related to rehabilitation in injuries of this sports. Could you give us a recommendation in equipment of the most common basketball injuries. We need products related with hands rehabilitation. Regards Nicolás

Answer

Thank you for your inquiry. The following categories we would recommend for hand rehabilitation for common basketball injuries:

Thumb Spica Splint

Wrist Braces & Supports

Wrist Splints

Wrist Wraps

Date Posted:
1/24/2012 7:50:25 AM

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