Ask The Pros:

Question

Id like to purchase a Lightweight Emergency Transportation Stretcher for our medical campus. The price I saw is $875. But now on the website it says $925. Can you email me the correct price We're a not for profit medical school based on Clearwater Tampa. How about shipping? Is it shipped on a p

Answer

Good Afternoon Lin:

Thank you for your inquiry.  Prices were adjusted yesterday to 2021 price levels.  However, we will honor the price of $825.  These are palletized and shipped via freight.  Do you have a loading dock at your facility?  We will also need your delivery address to finalize a quote.  Looking forward to your feedback.  Have a good day. 

Date Posted:
1/22/2021 11:42:42 AM

Question

We installed these and the hook and rail system makes the top side away from the wall further than the bottom side, making the cabinet not flush from the side view. Did we miss something during install or is that how it will look 

Answer

Good afternoon Mr. Warner, 

I talked to the manufacturer. They said that the screw that holds the rail needs to be as tight as possible. They advised that there will still be a gap, about 1/16th of an inch. Please let me know if you have any questions.

Regards,

Lucinda E.

Date Posted:
1/22/2021 10:39:35 AM

Question

I watched your video. Nobody was in the evacuation chair. do you have one showing with the person siting in the evacuation chair and starting at the top of the stairs and finish at the bottom of the stairs?

Answer

Good morning, 

Thank you for your inquiry. I will have our team do a short video for you reference.

Regards,

Lucinda Eshenbaugh

Date Posted:
1/21/2021 4:44:01 PM

Question

I am looking for extra large exam capes. The description states this is 56in wide by 21in long. The picture looks no wider than typical 30in x 21in. Please confirm this cape specification is 56in x 21in

Answer

Good afternoon Mr. Zink, 

One of customer support specialists is looking into your request and will be in contact shortly with additional information. 

Respectfully, 
MSEC 

Date Posted:
1/18/2021 9:43:27 AM

Question

Im looking for this item in a 7x10 size. Do you or will you carry it I have one from a couple years ago, but am looking to purchase 2 more.Thanks,Emily

Answer

Good morning Ms. Cimillo, 

Thank you for your inquiry. 

The 7"x10" option has been discontinued in this model. I will see if we carry something comparable and send you any information on any suggested products. 

Respectfully, 

MSEC Customer Support 

Date Posted:
1/16/2021 8:44:14 PM

Question

Do these have the capability of locking

Answer

Good morning Ms. Wilson, 

One of our customer support specialists is looking into this request and will be in contact shortly with additional information. 

Respectfully, 
MSEC

Date Posted:
1/15/2021 9:49:55 PM

Question

Looking for disposable modesty clothing for major asbestos job. These would have to be comfortable, non abrasive and withstand sweat for 2 to 3 hours.Shorts and shirts and non see through.Is that possible with your products?

Answer

Good Morning Barb:

Thak you for your inquiry.  The only disposable items we can recommend for asbestos work are coveralls.  Those should be worn over regular clothing.  However, those are made out of non-breathable material.  If you are interested in a quote, please contact us.  

Date Posted:
1/13/2021 8:25:55 AM

Question

How does this attach to a blood draw chair Will it only work for specific chairs?

Answer

Good morning Kelly, 

Thank you for your inquiry. 
We are currently looking into your request and will be in contact with additional information shortly. 

Respectfully, 
MSEC Customer Service
713-706-4480

Date Posted:
1/12/2021 4:31:05 PM

Question

Will this go UP stairs The stairs are retractable air stairs of 4 rather high steps.

Answer

Good Morning Casey:

Thank you for your inquiry.  MC3C-100TS is for going down stairs only.  MS3C-300TSB battery operated stair assist chair is for going up and down stairs.  

Date Posted:
1/7/2021 5:34:33 PM

Question

I am needing one of the following sheets on this item spec sheet, data sheet, or sell sheet. Please email as soon as possible.Thank you,

Answer

Thank you for your inquiry.  Please click on the link provided or copy link into browserr for product specs.

https://www.medical-supplies-equipment-company.com/files/Media/PDF/85-Gallon-Mobile-Sports-Hydrotherapy-Whirlpool-Tub-1.pdf

Date Posted:
1/5/2021 9:40:33 AM

Question

Because my staircase has 2 landings in between, the square landings are split into 2 triangular steps decreasing the landing to 36x36. Is it possible to close the track up, turn the chair and lower the track Or is there a smaller version of this chair that will work? Thanks

Answer

Good Morning and Happy New Year!

Thhank you for your inquiry.  There is a way to decrease the turning radius for the chair.  However, we would need to know a bit more about the patent and configuration of your stair case.  Please contact Gary or Lucinda at 877-706-4480.  

Date Posted:
1/2/2021 3:49:05 PM

Question

How long are these and how wide can the opening be stretched

Answer

Thank you for your inquiry. 

The item #MBH965610122MD has recently been discontinued. 
About how wide are you needing the opening on the cast cover? I can try to find a comparable option for you to review. Please feel free to email me directly at Christa@msec.co with any additional information or questions you may have. 

Respectfully,
Christa W. 

Date Posted:
1/1/2021 11:55:05 AM

Question

I recentlypurchased this chair. What is the function of the red switch on top of what appears to be the motor cabinet Which position should it be in?Thanks

Answer

Morning Gary:

Thank you for your purchase and happy holoidays.  That motor drive is used with another model and the button acts as a power override.  For your chair, the button is disconnected and serves no purpose.  

Date Posted:
12/31/2020 9:15:14 AM

Question

Any experience using this med cart in Assisted Living Facilities. Where have they been sold in the Sioux City IA areaDo you know if you are listed on the Better Business Bureau?

Answer

Morning Jan:

Thank you for your inquiry.  MSEC has been in business since 2003.  We have been distributing these carts since 2015.  These carts have been delivered to military installations, educational institutions, medical and correctional facilities, private medical offices and assisted living facilities.  We do not have a record of a direct sale to a customer in Sioux City, IA.  We are currently not registered with BBB. Carts will be available to ship the week of January 11th, 2021.  Let us know if you have any other questions or concerns.   Have a Happy, Healthy and Prosperous 2021!

Date Posted:
12/29/2020 9:59:26 PM

Question

Do you have any images or videos that shows what this item looks like unassembled How easily removed are the red wheel supports? Are we able to unlock the part of the unit that automatically locks into place?ThanksJustin

Answer

Good morning Mr. Johnson, 

Thank you for your inquiry. I have attached the video loink for the MS3C-300WC. The assembly of the wheel supports is very easy. The platform that automatically locks into place can be unlocked. The video shows both. Please let me know if you have any questions.

https://youtu.be/vFBygaPniao

Regards,

Lucinda E.

Date Posted:
12/28/2020 3:12:10 PM

Question

Wife needs SHARP cuticle scissors. Are these sharp and were can they be hones when they start to get dull Thanks.

Answer

Good morning Mr. Tom, 

Thank you for your inquiry. 
I am checking with our instrument specialist to see if these can be sharpened when they start to get dull and will confirm with you once I have more information. 

Respectfully, 
Christa W.
Customer Support

Date Posted:
12/19/2020 2:15:53 PM

Question

Need instructions on how to install the materials that came with the stretcher. Handle-Screws-Belt

Answer

Thank you for your inquiry. I will send over the installation instructions manual shortly.

Regards,

Lucinda E.

Date Posted:
12/18/2020 8:54:52 AM

Question

how do I install the straps that came with the stretcher

Answer

Date Posted:
12/18/2020 8:54:34 AM

Question

What is the dimensions for the defibrilator Is the defibrilator shelf the top of the unit or is it the shelf on back corner?Powercord mentioned....is this a 6 outlet strip or other?

Answer

Good afternoon Chrissi,

The defibrillator shelf measures 14” x 11”. The power cord that comes with the unit has three outlets. We do have additional strips that can be purchased. The additional cords do not come with the cord wrap or cart mount brackets. These are in a production run right now and will be available to ship the first week of January.  The defib shelf is installed on the corner of the cart leaving the top open for other items.  Please let me know if you have any additional questions.

Date Posted:
12/16/2020 10:49:53 AM

Question

Our facility is developing a policy on this piece of equipment, the MS3C-PROX, and I need instructions from you concerning cleaning instructions. If you could email it to me that would be so helpful. We just need to know what we can and cannot use to clean and how often each area needs cleaned.

Answer

Afternoon Kevin:

We will email you recommendatons shortly.  

Date Posted:
12/15/2020 12:26:24 PM