Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Do these sheets fit a standard single mattress allowing for tucking in or do these simply cover the top of the mattress with no allowance to tuck sheet under the mattress Sorry, just confused as the specs are the same as the mattress measurements.Thank you for your time.

Answer
Thank you for your inquiry. These sheets fit a standard single mattress allowing for tucking. Please contact us if you require additional information.

Date Posted:
3/7/2012 5:50:50 AM

Question
Will this fit my 3 month old baby

Answer
This will work for your baby, however may not fit as snugly.  We would recommend holding the mask to your baby's face throughout the treatment.  If you do not wish to do this, we would recommend the Pedi-Neb Pacifier attachment for the nebulizer.

Date Posted:
3/7/2012 4:07:22 AM

Question
Trying to find a bariatric 4 wheeled walker with the best tires for outdoor use on varied terrain. Which 4 wheeled walker is best for use outdoors I also need to see enlarged picture of the 4WWs ---unable to enlarge photo on website-? Thank you very much

Answer

Thank you for your inquiry. This bariatric 4 wheeled rollator is durable and heavy duty for indoor/outdoor use. This rollator has large 8in caster. Please see below for larger image of the rollator:

Date Posted:
3/5/2012 9:50:04 PM

Question
I CANNOT tolerate bias flow. Do you have any ventilators that dont have bias flow, or have a setting where it can be turned off, that's not turbine powered, can use a single limb circuit, can work with a humidifier, isn't loud, and has good internal and external battery life

Answer
We appreciate your patience.  We are looking into this request and will have information for you as soon as possible.

Date Posted:
3/5/2012 2:31:51 PM

Question
I was wondering if these bowls are able to be autoclaved I have Hospital Disposables brand bowls that are polypropylene and autoclaveable. But I do not see any information about the type of plastic these are made of. Are they #5? Thank you!

Answer
Thank you for your inquiry, these sterile bowls are not autoclavable. Please click here to view the 30oz stainless steel sponge bowl, which can be autoclaved. Please contact us if you require additional information.

Date Posted:
3/5/2012 2:24:49 PM

Question
I returned an order of anckle supports over a month ago and have not recieved a respons as of yet.my RAN NUMBER IS 134702 and followed the return prossess as stated by your web site.I would like an update on my order as soon as possible please.

Answer
Your return has been received.  It should be refunded by the end of this week.

Date Posted:
3/5/2012 2:23:13 PM

Question
I need a hospital bed capable of going into Trendelenburg and Reverse Trendelenburg. Please send quote and details ASAP.Thank you,Donna

Answer
This bed is not capable of conforming to the trendelenburg positions, however we do have a bed that is suitable.  We will e-mail you a quote and information.  Thank you!

Date Posted:
3/5/2012 12:20:10 PM

Question
I need the demensions of this item.if you have it in stockwhere you are located at ?PLEASE GIVE ME A CALL AS SOON AS POSSIBLE.

Answer
Thank you for your inquiry. The dimensions are 29"L x 8"W x 1/2"D. The lead time for this product is 7-10 business days. I will contact you for additional details.

Date Posted:
3/5/2012 3:35:45 AM

Question
Our customer looking for 7sets High-Low Exam Table w/ Power Back Item# X0056BWR Please quote us the price with delivery charge and early delivery date to ship to Hong Kong. Thanks and regards, Jacky Chan

Answer
Please advise, would you like delivery service for door to door or door to airport?

Date Posted:
3/5/2012 1:53:27 AM

Question
My daughter has dislocation of the mandibular condyle and she is in extreme chronic pain. Will this help relieve her pain and maybe correct the problem

Answer

Dear Lilian:

Thank you for inquiry.  We do not have any information regarding the use of this device in treatment for mandibular condyle.  Additionally, this product can only be sold to medical professionals.  Please consult with a physician or a chiropractor for the best course of action.

Date Posted:
3/4/2012 8:44:00 PM

Question
How soon after hip replacement surgery can I use the cluster head on the wound Is is better with 640 or 940nm, or both together?Thanks Steve ND DC

Answer

Unfortunately, we do not have any information specifically noting this.  We would recommend consulting with your physician.

Alternatively, you may review information here on low level laser therapy:

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC522143/

Date Posted:
3/3/2012 3:13:52 PM

Question
Will this walker fold up with the optional basket attached Where does the optional basket attach at the rollator?

Answer

Thank you for your inquiry. This walker will not fold up with the optional basket. The basket is offered as a replacement for the tote bag, therefore the basket will be attached where the tote bag is located.

Date Posted:
3/3/2012 1:08:49 PM

Question
What size should I buy for womans size 7

Answer
Thank you for your inquiry. The small size is suitable for women's shoe size 7-9. Please contact me if you require additional information.

Date Posted:
3/3/2012 12:36:49 PM

Question
hi i am looking for the tables that are used in rehabs and nursing homes that have wheels and can be lowered to fit someone who is sitting in a chair to eat. i dont know what they are named. my mom has to sit in an arm chair or a wheel chair to eat and we need a table that can be lowered to fit right infront of her. thank you

Answer

Dear Ms. Stefanopoulos:

Thank you for your inquiry.  You are referring to what is generally known as an overbed table, although it can be used over chairs as well.  We offer a large selection with various options.  Please take a look at the following choices and let us know if you need further assistance in making a selection which would be best suited for your mother:

 

 

Date Posted:
3/2/2012 7:35:40 PM

Question
My mother is visiting and I am trying to change her portable cylinder oxygen tank. I can not get the regulator to work on the new tank. What do I do

Answer

Dear Ms. Linda:

The best and most expedient course of action would be to visit your local respiratory retailer or O2 provider.  They will be able to assit you and provide you with or recommend the appropriate valves for the O2 tank.  Your can look up those listings in the local Yellow Pages. 

Date Posted:
3/2/2012 7:34:50 PM

Question
I would like to known if this camera is on sale in Italy and the name of the distributor.

Answer

Dear Luca:

This product has been discontinued by the manufacturer. 

Date Posted:
3/2/2012 4:37:59 PM

Question
I am wondering how much shipping would be on this item to Bloomington, Illinois We would use around 18 boxes a month.

Answer

If you order two months supply at a time (36 boxes), we are able to offer you free shipping AND a volume discount.

If you order one month supply at a time (18 boxes), we are able to offer a volume discount and shipping for 18 boxes is approximately $150.00 shipped at once.

If you order individually or in smaller quantities, there will be no volume discount, and shipping costs would be approximately $8-$9 per box.

Date Posted:
3/2/2012 3:57:18 PM

Question
I need more information about this product

Answer

Thank you for your inquiry. I will email the specifications for this product in a PDF file. Please contact me if you require additional information.

Date Posted:
3/2/2012 12:41:45 PM

Question
Can I order this without the hot water heater and would that reduce the initial cost of the item Thanks for your time.

Answer
The hot water is a standard feature included with all units.  These sinks cannot be ordered without this feature.

Date Posted:
3/2/2012 11:23:59 AM

Question
Will this attach to a rollator lumex walker

Answer
Thank you for your inquiry. Unfortunately this platform attachment walker will not fit a Lumex Walker. I will just need the product number for your walker to locate the correct platform attachment. Please contact us with any questions.

Date Posted:
3/2/2012 10:37:54 AM

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