Ask The Pros:

Question
Hello, I am a podiatrist looking to provide footwear to my clients and am looking into DVA approved footwear. Do you supply DVA approved footear? With thanks, Miriam

Answer
Most of the diabetic shoes we supply are DVA approved.  All of the shoes we carry by Dr. Zen are approved and most of the shoes by Aetrex which we supply are approved. 

Date Posted:
3/20/2010 12:58:47 AM

Question
Can you tell me if this mattress will fit a VA mechanical bed? Right now we have a Mattress we purchased from RC WIley that is too thick for my Dad to be able to use the handrails easily. IS this the one we will want and need - Dad is 87 years old and I worry about pressure on feet

Answer

Essentially, this is the same mattress in different lengths.  One of the design aspect of this product is that the middle layer of foot section has precision channel cut foam which provides additional pressure reduction in heel area.  Please keep in mind that this is probably the same height as your current mattress, so the stock-hand situation may still persist.  Pressure Reducing Foam Mattress , item# 3-0056 (36in x 6in x 84in long)

• Pressure Reducing Foam Mattress , item# 2-0056 (36in x 6in x 80in long)
• Pressure Reducing Foam Mattress , item# 1-0056 (36in x 6in x 76in long)

Date Posted:
3/19/2010 2:52:09 PM

Question
does this have a pulse flow setting or is it only a continuous flow?

Answer

All of our oxygen regulators are continuous flow.

You may try this website for an option:  http://www.shopdiscountmedical.com/ProductDetails.asp?ProductCode=PM-198705 

Date Posted:
3/19/2010 1:47:04 PM

Question
We are interested in a manequin with the ability to demonstrate suturing in the hip/buttock area. ANy other item you would suggest?

Answer
Thank you for your inquiry. Regrettably, we do not carry any mankins with the ability to demonstrate suturing in the hip/buttock area. We do have individual units just has arms and legs that has the ability to demostrate suturing. If you would like more information on these units, dont hesitate to respond to this email and I provide your company with more information.

Date Posted:
3/19/2010 9:42:50 AM

Question
Item pictured does not show opthalmoscope. Is the head included as stated?

Answer
Thank you for your inquiry. Yes, the Ophthalmoscope Head is including in this package.  

Date Posted:
3/18/2010 9:00:36 PM

Question
does this regulator have a setting of 7 liters per minute

Answer
This unit allows for settings from 1 to 15 LPM. 

Date Posted:
3/18/2010 8:30:25 PM

Question
I am Jeff Francis, and besides being a Captain at a local Police Department and a Licensed EMT in the State of Tennessee, I also teach outdoor Leadership/Education classes at two local Christian Universities. I was wondering if you ever make donations of backboards and straps to nonprofits such as Tennessee Temple Univeristy, or Southern Adventist University. I currently have about 20 students and facilitate outdoor activities both for credit and for weekened recreation. These include multi day canoe trips, backpacking, hiking, rappelling, rockclimbing and caving trips. Fortunately we have never had a serious injury. Thank you for your consideration in this request. J. L. Francis, M.S.Ed. c/o Tennessee Temple University 1815 Union Ave. Chattanooga, TN 37404 423.493.4100 or home J. L. Francis, 304 S. Sweetbriar Ave. Chattanooga, TN 37411 423.505.2238

Answer

Dear Jeff:

Thank you for your inquiry.  As a matter of company policy, all donations are made to local charity organizations.   Good luck.

Date Posted:
3/18/2010 8:25:56 PM

Question
My hospital bed is all electric. When it was given to me I was told that it would go up and down etc. and would vibrate. I plug this bed in and nothing happens. I was told that one remote control worked and the second one did not for unknown reasons. The control that is attached to the bed does nothing but when I press ON something is humming. Is this unit dead or is there something that I can fix, a plug is not securely connected, a wire is pinched, a fuze needs to be replaced, etc. Any help you can provide me will be greatly appreciated.

Answer

Dear Mr. Bross:

Thank you for your inquiry.  We would recommend that you contact the manufacturer regarding the issue with the functinality of the electric bed.  We would certainly advise you against tinkering with the unit until after you had a chance to speak with their Technical Support.  Manufacturer name or model is often times adhered to the frame of the bed. 

Date Posted:
3/18/2010 3:58:32 PM

Question
Could you tell me the Dimensions of the Adjustable Hi-Low Treatment Table? Best regards, Maja Kozel

Answer

Dear Maja,

Thank you for the inquiry. The Adjustable Hi-Low Treatment Table's width is 28 inches and the length is 75 inches.

Respectfully,

MSEC 

Date Posted:
3/18/2010 4:32:49 AM

Question
What kind of warranty and technical support are available for this product? Does the support/warranty come from Nellcore or MSE Company? What is the approximate life of the product? Thanks so much for any info! Andrea LaPointe

Answer

Dear Andrea,

Thank you for the inquiry. The warranty is for 1 year from the date of purchase.  The manufacturer is available for tech support, Nellcor, http://www.nellcor.com/serv/index.aspx

The warranty is thru MSEC.  The life of the product depends on regular wear and tear.  If you have any problems with it, please notify us immediately.  We have one ready to ship.

Respectfully,

MSEC

Date Posted:
3/17/2010 10:01:00 PM

Question
Hi, I am the head of a biosafety laboratory where we work with HIV and HCV. I am interested in the gown that you are selling. Do you have any information regarding the protection from blood born pathogens? Thank you Marielle

Answer
Unfortunatley, this gown, being fabric reinforced, is not completely impervious.  We would recommend an impervious gown for this type of environment.  Our  Prevention Breathable Microporous Gown would be the best suited disposable gown for this environment.  Additional information can be found on the link above to the product page.

Date Posted:
3/17/2010 7:08:06 PM

Question
looking for a draw sheet that is 36 inches wide==== 54 inches is too wide for a true drawsheet...

Answer

Dear Carla,

Thank you for the inquiry. Unfortunately, the smallest width we carry is 54 inches.    I have attached a link to maybe another option:

http://www.medical-supplies-equipment-company.com/product/ppf/id/24813/new_prod_full.asp

Respectfully,

MSEC

Date Posted:
3/17/2010 6:31:29 PM

Question
is it cover by medicade and medicare

Answer

 Dear Angie:

Thank you for your inquiry.  Medicare works on a case-by-case basis.  However, we do not accept Medicare and can not answer your question definatively.

Date Posted:
3/17/2010 3:20:57 PM

Question
Hi I am looking for a mannequinn that can also give different breathing sounds. can you help

Answer

Thank you for your inquiry. Yes, we have a few mannequinn that has the capability of displaying various breathing sounds.  Please see our Clinical Nursing Kid Manikin or our Child Interactive PALS Manikin w/ Laptop  If you have any questions, please don't hesitate to contact me below:

Kemuel Gilbert 1-877-706-4480 x 108

Date Posted:
3/17/2010 2:46:21 PM

Question
What is the weight limit of this chair?

Answer
The weight capacity of this chair is 250lbs. 

Date Posted:
3/17/2010 12:32:04 PM

Question
Good Morning! Does this stretcher have shelving on the bottom? I can't tell from the picture. I prefer something with a shelf of some sort on the bottom. Thanks!

Answer

Thank you for your inquiry. Regrettably, our electric power transport stretcher do not include a bottom shelve. However, please see our Transport Stretcher w/ Bottom Shelve . If you have any additional questions, don't hesitate to respond to this email address. I would be glad to assist you!

K. Gilbert

Date Posted:
3/17/2010 11:38:11 AM

Question
Does this scale measure in pounds AND kilos? If not, please recommend a scale which does. Thanks.

Answer

Dear Anna,

Thank you for the inquiry. I have attached the following links to chairs that measure in Kilos and Lbs.

http://www.medical-supplies-equipment-company.com/product/ppf/id/23960/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/23959/new_prod_full.asp

If you need a quote with shipping, please let me know. (christina@msecompany.net) 

Respectfully,

Christina Villa - MSEC

Date Posted:
3/17/2010 9:24:38 AM

Question
Hi, My husband Chi Chang David Lin, who is a Physiatrist Rehab Medicine at New York Cornell Medical Center is going to speak at my daughters pre K class about his career sometime in late April. Like a show and tell. He's gonna bring some rehabilitation equipment for the kids to play with and look at borrrowed from Cornell. Thought it would be better if he could hand out some medical freebies to the kids that he will be talking to. There will be a total of 18 kids and 2 teachers. Does coloplast have anything like medical equipment they can give for free for 5 yr olds? Thought I would take a chance to ask. Was thinking in the terms of disposible stethoscopes, or disposible surgical mask and gowns, cheap reflex hammers, etc.. anything that would be medical for the kids to take home and play with. Thank you for your time and consideration. My address is: 91-17 71 Rd Forest Hills, NY, 11375 718-263-3762 -Annie Siu

Answer

 Dear Ms. Siu:

Thank you for your inquiry.  Although we admire and wish you well in your undertaking, we typically make donations to local charities and health organizations only.  Good luck with your speach.

Date Posted:
3/17/2010 1:25:15 AM

Question
i have been to the doctors a couple of times and they said to get a rubber hift lift. Will this heel lift last a good five years or so?

Answer
These are guaranteed by the manufacturer to have a permanent thickness, so should have no problem withstanding daily use for that time frame. 

Date Posted:
3/16/2010 9:19:32 PM

Question
Who is the manufacturer of this item? is this the only rehab shower chair you stock? Atre the footplates plastic or metal. Do you accept insurance or must we purchase and submit to our Carrier BCBS. Thank you.

Answer

Dear Mr. Lukowisz:

Thank you for your inquiry.  This is a stocked item manufactured by Tuffcare Medical.  The frame of the chair is coated with corrosion resistant inhibitors.  We do not accept insurance reimbursement, but will be happy to provide you with any supporting documents to enable you to file your claim.  For additional questions, please contact us toll free at 877-706-4480.  

Date Posted:
3/16/2010 6:45:48 PM