Ask The Pros:

Question
Could not find my order number 502879 over website This order was made over the phone on Tue, 29 June 2010. I didnt receive the confirmation email. I try to find the tracking number of shipping. - Joe

Answer
Your order has been processed and shipped via UPS, the tracking number is 1ZA3275V0357845643.

Date Posted:
6/30/2010 1:16:59 PM

Question
How much would this wheelchair be as a rental

Answer

Dear Ms. Irwin:

Thank you for your inquiry.  However, we do not offer rental services. 

Date Posted:
6/30/2010 12:31:17 PM

Question
I need to find some sort of sticky sheets that would cover the sheets of paper over the names on the check-in list. hope i explained that correctly

Answer

We unfortunately do not have this type of product in our inventory, you may try the link below for check-in labels:

http://www.churchnursery.com/Roll-Sheet-Labels-s/86.htm 

Date Posted:
6/30/2010 10:36:19 AM

Question
I am in need of a walker and wondered if Medicare pays for some or all of the cost. Thanks

Answer

Dear Mr. Feruzza:

Thank you for your inquiry.  Medicare reviews all claims on a case-by-case basis.  However, since we do not accept Medicare, we would recommend for you to contact a local durable medical equipment dealer.  Listings are available in the local yellow pages.  They will be able to assist you and answer many of your questions.

Date Posted:
6/29/2010 11:17:31 PM

Question
i need the complete specification of this bandage....

Answer

All of the product information is listed on the product page.  We have also included the information below:

Features:

• 6in x 6in
• Latex-free
• 25 per box
• Nonadherent contact layer
• Absorbent 100% cotton pad
• Adhesive-coated, nonwoven tape overlay

Date Posted:
6/29/2010 6:00:56 AM

Question
Looking for portable that can also use batteries

Answer

Please see below for options on portable and/or battery operated units:

http://www.medical-supplies-equipment-company.com/product/ppf/id/22625/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/7769/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/22905/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/22908/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/15869/new_prod_full.asp

Date Posted:
6/28/2010 12:08:40 PM

Question
how do i incres the presure to 12 from 9 on my polaris

Answer
We have e-mailed you the user manual for this machine.  You may view all operational instructions there.

Date Posted:
6/27/2010 9:01:23 PM

Question
which transducers/sound heads come with this uniti need for lymphedema with wounds and upper extremity ortho practiceso all size sound heads and galvanic feature is desireable

Answer

Thank you for your inquiry. This ultrasound machine includes the 5cm2 Sound Head Applicator. Please check your email shortly for all the available applicator options for this unit in a quote format.

K. Gilbert

Date Posted:
6/27/2010 7:43:32 PM

Question
I am needing equipment for a clinical research office. I need centifuge, refrigerated centrifuge, -20 freezer am intered in purchase vs lease. Also need to know how soon it would ship I am at 76012.

Answer

Dear Jo,

Thank you for contacting us. We do carry the centrifuge only. We do not carry the refrigerated centrifuge and freezer. We also do not lease our products. Here is a link to our centrifuges for pricing. If you like one you see, just let me know and I will quote with shipping to your location.

http://www.medical-supplies-equipment-company.com/product/ppf/param/1917_0__1_true/product_search.asp

Respectfully,

MSEC 

Date Posted:
6/27/2010 7:41:03 PM

Question
Why is my order for an ankle brace taking so long?

Answer

Dear Mr. Watson:

Your order should have arrived at least a week ago.  We will check on your orders whereabouts and will contact you on Monday with an update.  We appologize for any inconvinience.   

Date Posted:
6/27/2010 5:27:46 PM

Question
I just wanted to know if you do international delieries in Europe, Albania or in the closest regions to it and if so at what cost. Im talking about heavy equipment like exp ultrasound systems. Please let me konw. Thank you!

Answer

Dear Alma:

Thank you for your inquiry.  We can ship nearly anywhere in the world.   

Date Posted:
6/26/2010 10:39:33 PM

Question
i was wondering if you do free samples for this diaper.I live at 707 thompson st Elmira Ny 14904 if its possible.Thankyou for your time.

Answer

Dear Mr. Allison:

Thank you for your inquiry.  Unfortunately, we do not offer free samples at this time.

Date Posted:
6/26/2010 3:19:14 PM

Question
I would like to request a copy of service manual for this equipment.Let me know if it is available.Thank you.Lea Dee

Answer

Dear Lea,

Thank you for contacting us. Unfortunately, since we sell them refurbished, we never see the service manual. I know a company that might be able to help:  Medical Concepts: 850-638-5430.

Respectfully,

MSEC Sales

Date Posted:
6/26/2010 2:32:10 AM

Question
Dear Sir/Madam, I am a graduate student at Texas A&M University. I am doing research on physiological signals. I was wondering if you can send me some free samples of electrodes below. Dura-Stick Self-Adhesive Rectangle Electrodes Item# 323THCMM I will test it and decide if I will order more. My address: Le Zhang Department of Computer Science and Engineering Texas A&M University TAMU 3112 College Station, TX 77843-3112 Thank you. Le

Answer

Dear Zhang:

Thank you for your inquiry.  However, we do not provide samples at this time. 

Date Posted:
6/25/2010 3:23:32 PM

Question
I am inquiring about the ingredients of theraputty. Can you provide a detail list of what theraputty is comprised of. Thank you!

Answer

Dear Kelly:

Thank you for your inquiry.  Unfortunately, we do not have MSDS (material data safety sheet) from the manufacturer. 

Date Posted:
6/25/2010 3:19:50 PM

Question
Hi, I am trying to find the right diaper's for the day, and the night. I Would like to try a couple, of each type that you would recommend for complete incontinence. Size medium please.THANK YOU! Clifton Blakely 3640 Bal.Harbor Blvd. Apt# 313 Punta Gorda Fl. 33950 E-Mail address Damavrick123@yahoo.com

Answer

Dear Mr. Blakely:

Unfortunately, we do not provide smaples at this time. 

Date Posted:
6/25/2010 1:35:12 PM

Question
Which slings are suitable for this lift Can I get a product manual emailed to me as well? Do you have any other suggetsions for a bariatric hoyer lift w/slings and ~700-800 pound capacity?Thank you.

Answer
We have a wide variety of slings available for our lifts.  Please advise if you need the sling to feature a commode opening for toileting, mesh material for bathing, full body support, etc.

Date Posted:
6/25/2010 1:08:15 PM

Question
How does the tail tap valve work for the pediatric breathing bag? Pediatric Flat - 500cc Conductive Latex Breathing Bags - 5/8 Rolled Neck w/ Tail Tap Can the valve stay open or closed easily or do you have to keep pressing it to hold it open? Can I purchase the valve separately to use with a 2 or 3 L adult breathing bag? Can that valve be used with a non-latex balloon for disposable use? Thank you

Answer
We are currently working on confirming these details and will be in touch with you soon. 

Date Posted:
6/25/2010 11:13:00 AM

Question
Dont see the opthalm portion in the picture and is this a rechargable set, or does it plug into wall Thanks, deb

Answer
Thank you for your inquiry. This ophthalmoscope is a rechargable set which includes a battery pack.

Date Posted:
6/25/2010 10:52:14 AM

Question
Do you carry the replacement cuffs for the forearm crutches. My crutches are about 2 years old the gray vinyl is coming off..

Answer

Dear Niki,

Thank you for the inquiry. We can order them. It is a special order item and will take 7-10 business days.

Respectfully,

MSEC

Date Posted:
6/24/2010 6:36:41 PM