Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
I teach nursing. Where can I get operating instructions on the use of this pump? Thank you.

Answer

Dear Marianne,

Thank you for contacting us. I found the manual on the internet. Here is the link:

http://www.bostonhomeinfusion.com/manuals/Patrol_Operating_Manual.pdf

Respectfully,

MSEC 

Date Posted:
2/6/2010 7:35:14 PM

Question
hi' i am looking for contour bedding that can fit a mattress size, 80x42x7or8inches do you have any in stock?

Answer

We do have a Bedding Set for Bariatric Hospital Beds which includes a 50/50 Poly/Cotton blended Jersey Knit bet sheet (flat), bed sheet (contour), pillow case & thermal blanket.  This fits bariatric mattresses up to 80 x 42 x 8.

Date Posted:
2/6/2010 7:47:27 AM

Question
We are a manufacture of various types of mattresses and patient surfaces. Please have your vendor relations person contact me. Thank you, John Lacey North America Mattress Corp www.northamericamattress.com

Answer

John,

Thank you for your interest in our company. Please send me a email with your website information,  products and including our possible dealer pricing to kgilbert@msecompany.net. I will review the information and contact you promptly.

Date Posted:
2/5/2010 9:17:03 PM

Question
We are Dealers or Distributor of medical Equipments and Medical devices.Here in the USA and in Latin America Countries. We are have customers in Latin america who are interested to buy OB/GYn electric Exam Table from us. we would like to know if you have special price for dealers ? the model we are looking for to you kindly quote are: Item # : 5344HSM ITEM # : 0704UMF ITEM # : 0605UMF ITEM # : Z-052DMTMS MOTORIZED PROCEDURE TABLE IF YOU can quote a special dealer price we will be glad to promote your products many thanks Gustavo Alvare PCI. Medical inc. pluscominc@att.net

Answer

Dear Mr. Alvarez:

Thank you for your inquiry.  We do not offer wholesale pricing, but we do offer volume discounts.  If you are interested in purchasing multiple items, please contact Ms. Christina Villa at christina@msecompany.net or at 877-706-4480 x 107. 

Date Posted:
2/5/2010 8:03:30 PM

Question
I am looking for a centrafuge that will hold 12 cc suringes in sterile sleeves with 3,100 rpm

Answer

Dear John,

Thank you for the inquiry. I put in a call to our lead technician for his expert advise. He is suppose to get back to me within 24 hours. I will follow up with you then. Thank you in advance for your patience.

Respectfully,

MSEC 

Date Posted:
2/5/2010 6:11:13 PM

Question
Good afternoon! I am seeking a quote on the following equipment for a tobacco cessation program: 1 Vitalograph Breathco Carbon Monoxide Monitor 1 Vitalograph Mini Mouth Pieces for BreathCo Carbon Monoxide Monitor- 200/bx 1 Vitalograph T-Valves 10/Box 1 Vitalograph Breathco Calibration Kit 1 Vitalograph CO Calibration Gas Refill Please provide a quote, including shipping. Thank you! v/r David Nee, RN, MSN, PHCNS-BC MAJ AN Chief, Preventive Medicine Kenner Army Health Clinic Fort Lee, Virginia 23801 Office: 804-734-9344 Fax: 804-734-9053 BB: 804-274-9195

Answer

Dear David,

Thank you so much for contacting us.  I will be providing you with a quote shortly. If you have any additional questions, do not hesitate to call 1-877-706-4480 x 107or email me at christina@msecompany.net

Respectfully,

Christina Villa

MSEC Sales 

Date Posted:
2/5/2010 3:15:44 PM

Question
I want to buy consultation coats, hoever, not sure of the size. What is Medium and large sizes for your coats??

Answer

The sizing is as follows:

Medium:

Size, Chest & Hips = 38-40"
Waist = 32-34"
Neck = 15-15.5"

Large:

Size, Chest & Hips = 42-44"
Waist = 36-38"
Neck = 16-16.5" 

Date Posted:
2/5/2010 10:47:14 AM

Question
Hi, I am in South Africa, and I am looking for a manual spirometer to help manage my wife's COPD. I have search everywhere here to find one, but unbelievably without success. I wondered if you or the manufacturer distribute these in South Africa, or if you knew of an anyone that does. Any help you can give would be most appreciated. Regards, Dave Braddick

Answer

Dear Mr. Braddick:

Thank you for your inquiry.  We can certainly ship to SA.  Take a look at our selection of Incentive Spirometers & Peak Flow Meters and if you find what you like, you can place an order online.  For international orders we accept payment via paypal and bank wire transfer. 

Date Posted:
2/5/2010 4:37:05 AM

Question
seat depth where sitting is? foot rest is at what lenght? is it changeable? does it come smaller my clients measurements are 24but to top of head 20seat depth 15knee to footrest She is in a 20 wide WC

Answer

 Mary,

Thank you for the inquiry.  The seat depth is 21.25 inches.  The footrest is removeable. The chair does not come in smaller sizes. Unfortunately we do not carry a shower chair to fit a 20 inch width door. We apologize for any inconvenience.

Respectfully,

MSEC

Date Posted:
2/4/2010 5:16:34 PM

Question
id this table capable of placing the patient in trendeleburg??

Answer

Dear Amy,

Thank you for the inquiry. I heard you speaking to Brittany, so I am sure you already know the tables do have the capability of placing hte patient in trendeleburg.  If you want, I can provide a quote with shipping for either of the tables. All I would need is your zip code and to know whether or not you have a loading dock. Please advise.

Respectfully,

Christina Villa x 107

Date Posted:
2/4/2010 12:24:58 PM

Question
What is the recommended mounting height for the wall mounted lights?

Answer
 Thank you for your inquiry. The recommended mounting height for our Colonial style over bed light is up to 6 feet.

Date Posted:
2/4/2010 12:15:43 PM

Question
how long and wide are they so i know what size to order?the one i have now is a contour that is 17 without velcro clousure and 20 1/2 if you count the clousure. 3 at chin & 3 1/2 at widest point.i've bought one size fits all and can't wear them.i was hoping for firm but medium firm will do.

Answer

 Dear Sonya,

The Cervical Collars come in many different sizes and widths. In order to better serve you. Please let us know (inches) how long you need the collar to be. I also understand you want 3 inches for the width. Is that correct?  Depending on the length and thickness will determine if we can provide the medium firm.

Please advise.

Respectfully,

MSEC

Date Posted:
2/4/2010 11:13:08 AM

Question
my patient is having earbs palsy.n very minimal strenth in his fingers ,wrist,elbow extension.can u suggest which type of exerciser i have to bye

Answer

Please consider the following products:

Date Posted:
2/4/2010 8:49:04 AM

Question
Does the cuff come with its own pumping device

Answer
 Thank you for your inquiry. Unfortuately, this item is the blood pressure cuff only. If you are interested in the compatible machine, please click here.

Date Posted:
2/4/2010 8:15:51 AM

Question
Hello! I placed an order on 11 September. My order confirmation # is 123518. You all have charged my card for the full amount of $2021.92. I never received this order. Could you please advise how we go about to solve this issue? Thanks!

Answer

Ms. Trudell,
 
Good afternoon.  We have received your inquiry in regards to the status of the delivery of your order.  We show all packages were shipped via insured USPS on September 30th, 2009 from our Houston, TX office.  The tracking numbers are below:
 
9406203699300000008911, 9406203699300000008881, 9405903699300000039908, 9406203699300000008850, 9406203699300000008874, 9406203699300000008898, 9406203699300000008904, 9406203699300000008867
 
Please advise if you have received any of the packages as it is very unlikely that all of these packages were non-delivered.  Please contact me at your earliest convenience with this information.  Thank you.
 
Respectfully,
 
Brittany Steffen-Smith
Sales Associate
Toll Free: 1-877-706-4480 ext 106
Direct: 713-589-6059 ext 106
Fax: 713-706-4161
Medical Supplies & Equipment Company
www.msecompany.net

Date Posted:
2/4/2010 7:36:18 AM

Question
I would like to order the nsp-420 sterilization pouches but I can't locate them on your website. Can you please assist me with this. Thanks.

Answer
Thank you for your inquiry. Please check your email shortly for more information regarding the NSP-420.

Date Posted:
2/4/2010 12:48:06 AM

Question
ESTOY INTERESADA EN LAS SABANAS DESECHABLES PARA HOSPITALES, MI CLIENTE ESTA EN CHILE, NECESITO VER CALIDADES Y NEGOCIAR POR CANTIDADES. COMUNICARSE LO ANTES POSIBLE GRACIAS

Answer

Sr. Garzon,

Tenemos varios tipos de hojas disponibles. Confirme por favor en qué número de artículo usted está interesado.

http://www.medical-supplies-equipment-company.com/product/ppf/param/1076_0__1_true/product_search.asp

Gracias,

MSEC - Christina 

Date Posted:
2/3/2010 4:36:11 PM

Question
I bought one of these ultrasound 3157MET two months ago, but I received it, with out the cable, only the ultrasound? Do I need to buy it separate? or it was a mistake that you sent it to me with out the cable. Because I can't use it with the cable. Waiting your answer. Regards

Answer

 Dear Alfonso,

Thank you for the inquiry. Part #3157MET is only the applicator and DOES NOT come with a cable. If you would like to order the Cable: #7392, Universal Applicator Cable: Price $77.49, please let us know. We will be glad to help. Please call us at 1-877-706-4480 x 107.

Respectfully,

MSEC

Date Posted:
2/3/2010 2:43:35 PM

Question
Need more details decription of this unit #0003dnt.

Answer

Dear C. Ram,

Thank you for the inquiry.  I just spoke to the manufacturer and they are faxing over a spec sheet to me. I will scan and then email to you. Thank you for your patience. If you need a quote, please let me know. I just need your address in order to provide shipping.

Respectfully,

Christina - MSEC

Date Posted:
2/3/2010 11:00:49 AM

Question
Does this device guarentee that the instruments strung on it stay open during the sterilization process?? We are looking for something to assist us with keeping instruments in OPEN position during sterilization. Thank You! Karla

Answer
I would recommend the Saunders Instrument Sterilization Rack instead of the instrument stringer. 

Date Posted:
2/3/2010 10:07:36 AM

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