Ask The Pros:

Question
Can you recommend a specific finger pulse oximeter for homecare use? This is for an elderly relative who needs to have his oxigen level checked during the day.Thank You...

Answer

Thanks for your inquiry.  We carry two pulse oximeter models that will meet your request:

• Datex-Ohmeda Pulse Oximeter

This easy to use, durable model is designed for applications requiring SpO2 spot checks.  It features an easy to read display for quick and easy identification.  The display icon indicates when the battery is low and will notify when the print function is initiated.  It also features a backlit display for low light conditions.

• Finger Pulse Oximeter

This is a unique, lightweight model (2 oz.) that provides reliable SpO2 checks and pulse rate measurements.  It comes complete with 2 AAA batteries.

If you have any additional questions or need further assistance, don't hesitate to call us toll free at 1-877-706-4480.

Date Posted:
11/15/2005 8:37:17 PM

Question
Please send information on above subject only. Thank you.

Answer

Dear Judith,

We appreciate your inquiry.  We carry a wide array of Exam Tables and Ob/Gyn Exam Tables.  If there is a specific model you're inquiring about, please identify it and we will be happy to relay to you any specifications and information you need.  If you'd like, call us at 1-877-706-4480 for assistance.

Thank you,
Customer Service Dept.

Date Posted:
11/15/2005 5:38:42 PM

Question
I represent a major bedding retailer in England and I would like to find out more information regarding the snore no more pillows, can you advise details, manufacturer, shipping to England etc?

Answer

Thanks for your inquiry,

The snore no more pillow was designed by a doctor to reduce snoring and promote deeper, more restful sleep. Snore No More Pillows improves breathing by keeping the chin away from the chest, the jaw forward and the airway open. Stop Snoring Pillow supports and positions the head and neck to improve alignment, whether sleeping on the side, back or stomach. Made of hypoallergenic premium foam; will not harbor mildew. Fits standard pillowcase. Invacare Supply group manufactures this pillow. We usually do not ship outside of the U.S but if you are interested in large quantities we will make an exception. If you have any questions please call toll free at 877-706-4480.

Respectfully,

Date Posted:
11/15/2005 10:05:08 AM

Question
I was told that the tubs I ordered were on backorder until 11/7. I have not seen or heard anything and would like to know the status of my order.Thank you.

Answer
Thank you for your follow up.  The expected date for the delivery of your order is 11/16/05.  Thank you for your patience.

Date Posted:
11/14/2005 11:10:30 PM

Question
I returned an item received a number and all, but there was no credit adjustment on my credit card. I emailed a representative but never got a response about it, I would hope that this can get resolved. If there is anyone that you could tell me to contact that would be great. Thank you

Answer

Dear Mr. Mandzych:

Thank you for your inquiry.  The process for issuing credit may take up to 3-4 weeks.  The product must be first received, inspected and returned into inventory.  Then a credit memo is issued to the accounting department and a credit refund is made to your credit card.  Please be assured that the appropriate credit amount will be issued to your account as soon as possible.  For any further inquiries, please email helen@msecompany.net.

Date Posted:
11/14/2005 9:11:28 PM

Question
Regarding the Sure Care adult briefs: (046SDMGSI), 2 questions: 1) Are they thicker than the other sure care briefs? The ones I know of are very thin. 2) Are they plastic or cloth backed? 3) One or Two tapes on each side? Thank you.

Answer

Thanks for your inquiry,

Unfortunately, those briefs have been discontinued from the manufacturer without a replacement. I do apologize for the inconvenience and they will be removed from our site immediately. If you have any questions please call toll free at 877-706-4480

Respectfully,

Date Posted:
11/14/2005 2:29:03 PM

Question
C-7 vertabrate is giving problems causing extreme pain and tingeling and numness down arm to fingers. what is the best therapy device you know of?

Answer

Thanks for you inquiry.  We do carry a wide variety of traction therapy equipment you should consider:

• Spine Therapy
  
• Traction Therapy

However, for the specific area you are asking about - the cervical area - the following therapy devices are optimal choices:

• Pronex Pneumatic Cervical Traction Device
  
• Cervical Home Trac Deluxe

If you have any further questions or need additional assistance, please don't hesitate to call us toll free at 1-877-706-4480.

Date Posted:
11/14/2005 6:44:13 AM

Question
i AM ON CONSTANT SLOW AT 4LPM (REST) 5LPM WHILE ACTIVE. iS YOUR MODEL CONSTANT OR RESPONSE YPE? wHAT KIND OF POWER DOES IT USE?j r wATERMAN

Answer

Dear Jacqueline,

We appreciate your inquiry.  We do carry an array of Oxygen Concentrators, therefore, if you would please identify the specific model you're asking about, we would be more than happy to relay the specific information for it.

You can call us toll free at 1-877-706-4480 for further assistance.

Thank You,
Customer Service Dept.

Date Posted:
11/13/2005 7:37:47 PM

Question
i¨´m asking about a equipment lika a glucometer called hematometer for the automatic medition of hematocrit in blood

Answer

Thanks for your inquiry,

Unfortunately, at this time we do not have that equipment in stock. We apologize for the inconvenience. If you have any questions please call toll free at 877-706-4480

Respectfully,

Date Posted:
11/12/2005 11:53:40 PM

Question
my aunt had a stroke & has no use of her left arm. her present arm sling hurts her neck & opposite shoulder. can you suggest something more comfortable & easy for her to use?

Answer

Thanks for your inquiry.  Most standard arm slings are supported with a strap that loops around the neck.  This may cause some discomfort to the neck and opposite shoulder.  If this is the case with your mother, we do carry a sling that will alleviate the need for the straps found on standard arm slings.  By clicking the link below you will be directed to the specific product:

• Elastic Shoulder Immobilizer

If you have any further questions, please don't hesitate to call us toll free at 1-877-706-4480.

Date Posted:
11/11/2005 7:48:55 PM

Question
I got my TENS 6000 just two months ago and it no longer works. I was told there is a warranty on this product. Can you help me? I have chronic lower back pain and the TENS unit is the only thing that gives me relief.Ted Graham

Answer

Thanks for your inquiry,

Unfortunately, if you did not purchase the TENS unit from us then we would not be able to honor the warranty. My advice would be to contact the company that you purchased the unit from and they should be able to help you. I tried to look for your order and I was unable to pull an order under your name. If you did buy the unit from us please let us know and we would be happy to honor the warranty. Please call toll free at 877-706-4480 and let us know if this is the case.

Respectfully,

Date Posted:
11/11/2005 7:33:28 PM

Question
How effective is TENS appliance for pain relief?

Answer

Thanks for your inquiry.  Here is an article on TENS Units written by Dr. Cynthia Hanes for WebMD in 2004:

Pain Management:
TENS and Electrothermal Therapy

Electrical nerve stimulation and electrothermal therapy are used to relieve pain associated with various conditions including back pain. Transcutaneous electrical nerve stimulation (TENS) therapy provides short-term pain relief and is the most common form of electrical stimulation used in pain management. Intradiscal electrothermal therapy (IDET) is used as a treatment option for people with low back pain resulting from inter-vertebral disc problems.

TENS

In TENS therapy, a small, battery-operated device sends low-voltage electrical current through the skin via electrodes placed near the source of pain. The electricity from the electrodes stimulates the nerves in an affected area and sends signals to the brain that "scramble" normal pain signals. TENS is not painful and has been proven effective for some people capable of using the therapy to mask pain.

Intradiscal Electrothermal Therapy

Inter-vertebral discs act as cushions between the vertebrae. Sometimes the discs can become damaged and cause pain. IDET uses heat to modify the nerve fibers of a spinal disc and to destroy pain receptors in the area. In this procedure, a wire called an electrothermal catheter is placed through an incision in the disc. An electrical current passes through the wire, heating the disc to a temperature of 90 degrees Celsius.

IDET is performed as an outpatient procedure while the patient is awake and under a local anesthesia. Early studies indicate that some patients may have continued pain relief for up to six months or longer. The long-term effects of this procedure on the disc have not been determined.

As you can see from the article above, a TENS Unit is very convenient for the patient seeking pain therapy at home.  Since these are pain management devices, the important factor here is pain level and pain threshold.  Therefore, a pertinent resource for you to consider is getting advice and more specific information regarding your individual case from an RA Specialist.  In the meantime, click the link below to evaluate our range of TENS Units:

• TENS Units

If you have any additional questions or need further assistance, please call us toll free at 1-877-706-4480.

Date Posted:
11/11/2005 10:56:25 AM

Question
Do you have research on neonates and skin absorbtion? Is it safe to use on low weight babies?

Answer
Thanks for your question but unfortunately the best advice we can offer is that you should consult your physician or pharmacist before use of any Betadine solution.  If there's anything else we can help you with, please don't hesitate to call our customer service department toll free at 1-877-706-4480.

Date Posted:
11/9/2005 12:36:44 PM

Question
we are looking to buy a baby diapers in baled from EU

Answer

Dear Mohmmad:

Thank you for your inquiry.  However, shipping diapers to EU is very expensive due to bulkiness and weight of the product.  We would advise you to seek out local providers.

Date Posted:
11/9/2005 10:54:55 AM

Question
hernia belts that donot have velcro to hold them. belts that are held with a metal clasp.

Answer

Thanks for your inquiry,

We carry a few different hernia supports  Please see links below.If you have any questions please call toll free at 877-706-4480

Golden Crown Truss
Rupture Easer Truss
Deluxe Hernia Support

Respectfully,

Date Posted:
11/8/2005 11:56:13 PM

Question
I'm looking for black maternity scrubs. Can't find them anywhere. Do you have any ideas?

Answer

Thanks for your inquiry,

Unfortunately, we do not carry Maternity scrubs. You may want to try Allheart.com. If you have any questions please call toll free at 877-706-4480

Respectfully,

Date Posted:
11/8/2005 6:55:30 PM

Question
Where can I find Dwyer Cable, Staple, Screw or instruments originally from Zimmer?

Answer

Dear Mr. Allard:

Please contact the manufacturer directly for a list of dealers

http://www.zimmer.com/z/ctl/op/global/action/1/id/7638/template/MP/navid/311

Date Posted:
11/8/2005 3:07:14 PM

Question
Please help me i need the cotization the next equipment-ekg birtcher model cardio tracer (used)-electrosurgical generators from 0-50watts with cut and coagulation, mono, bipolar contraladed by microcontroler and record of the last 10years(note: some kinds and prices).- x ray generator mobil that high frecuency with power 30kw or more from 40 to 125 kv and current 300ma or more and exposition .004s or less to 2s or more and 1mas or less to 200mas or more with digital display anode rotatory and focal point of 0.8mm , manual collimator and batery (note: some kinds and prices).plese send me prices of this equipments i very interesting of themBest regardsSergio roman

Answer

Dear Sergio:

Are these products for export?  If so, where would they be shipped to?

Date Posted:
11/7/2005 6:25:51 PM

Question
Can you purchase just the stand and incorporate your own pole? I want to mount a 1" OD pole to the mount.

Answer

Dear C.W.:

Thank you for your inquiry.  At this stage we no longer sell only stands.  However, the top portion on the IV stand is removable so you can incorporate your own pole in the mount.  Please contact us for any other questions at 877-706-4480.

Date Posted:
11/7/2005 3:49:34 PM

Question
I am with the American Academy of Family Physicians. We have an excellent tradeshow and would like to get your contact mailing address as we feel your product would be of great benefit to the medical students and residents who attend the National Conference. If you'd like the 2006 Exhibit Prospectus, please reply and I will mail one to you.Thanks!

Answer

Thanks for your inquiry,

Our mailing address is MSEC 6009 Richmond Ave. Houston, TX. 77057.

Respectfully,

Date Posted:
11/7/2005 3:36:28 PM