Ask The Pros:

Question
Do you have paraffin for the leg and knee

Answer

Thank you for your inquiry. Unfortunately we don't have a paraffin unit to accommodate the legs & knees. Please click here to view our Large Mobile Paraffin Treatment Tank, it is recommended for arm hand & foot baths.

Date Posted:
4/20/2012 10:04:29 AM

Question
I am interested in a few samples of your head harness.Thank you, Natasha

Answer
Unfortunately, samples are not available of this item.  You may purchase a single piece, however a "minimum fee" of $25.00 will apply in addition to the price of the product.

Date Posted:
4/19/2012 2:11:24 PM

Question
My mom was recently involved in an accident that had broken her C-1 vertebra and a fractured C-7. She is in a halo and has to continue to wear that for 3-months. I want to get her a pillow to support her neck now and when its removed. Whats best Is a travel neck pillow good for her for work?

Answer
Thank you for your inquiry. We would advise you contact her physician for this question. I will send you the specifications for our top selling travel pillows and you may forward the information to her physician. Your mother's physician will help you make a wise selection for the neck pillow that will be more suitable for her.

Date Posted:
4/19/2012 9:16:25 AM

Question
how long will it take to get refund from order 135257, or can i order something else. thank you

Answer
 Your refund should be issued today and reflected on your account in a matter of days.  We typically ask that you allow the refund to be issued and place a new order on our website if you so wish.

Date Posted:
4/19/2012 7:43:15 AM

Question
Please could you tell me the sizing for a size 10Englishi.e Large/Extra Large etc

Answer

Thank you for your inquiry. The following are men’s sizes: U.S. size: 10.5 - 12; UK size: 9.5-11. Please contact us if you require additional information.

Date Posted:
4/19/2012 6:33:07 AM

Question
I need 50 packs of 40count wipes. Whats in a case

Answer
Thank you for your inquiry. There is 512 wipes in the case. This product is shipped in a tub pack. 8 Tub Packs with a 64 count per tub.

Item# 0231DYN is available in a 50 count soft pack; it includes 12 packs with a total of 600 cloths. Please contact us if you may require additional information.

Date Posted:
4/18/2012 12:52:47 PM

Question
What are the dimensions of this unit Which Rubbermaid carts does it fit?Thanks!

Answer

This accessory is designed to work with the carts linked below.  The item seems to fit a cart with dimensions of 48" W x 29" D.

http://www.medical-supplies-equipment-company.com/product/ppf/id/31331/new_prod_full.asp

http://www.medical-supplies-equipment-company.com/product/ppf/id/31332/new_prod_full.asp

Date Posted:
4/18/2012 9:14:32 AM

Question
Please can you inform me where we can buy this Wrap around fire blanket in Belgium.

Answer

Dear Mangelschot:

Thank you for your inquiry.  We can ship the product to Belgium, but we are not sure if there is a place in Belgium where you can purchase the same product.  If you would like, you can place the order online and then we will contact you with shipping charges to your destination.  We do accept credit card payments.

Date Posted:
4/18/2012 3:50:25 AM

Question
Hello and thank you for your time. I was wondering what your shipping terms were if sending to Zimbabwe? Please advise whether shipping costs are considered. Best Regards Denis Cesano Colon Care

Answer

Dear Denis:

We ship anywhere in the world.  Please let us know what products you are looking for.  All of our international orders must be pre-paid with a bank wire transfer prior to shipment.

Date Posted:
4/18/2012 3:24:26 AM

Question
Can this treadmill fold up Do you have bariatric treadmill or other cardio equipment such as recumbant bike that folds away? We have to use several of these in a shared space.

Answer
This unit does not collapse or fold away.  At this time, we do not currently have a bariatric treadmill that has the fold-away feature.  Is there a specific weight capacity you need this to meet?

Date Posted:
4/16/2012 8:14:20 PM

Question
Please provide the tracking numbers for all of my order. I received one box today, but, it only had one item in the box.Thank you very much.

Answer

 Following are your tracking numbers:

FedEx Tracking #:  727199072844053

UPS Tracking #:  1Z08X1590364329759

Please contact us if you may require additional information. Have a great day!

Date Posted:
4/16/2012 8:12:17 PM

Question
Will this work by bending with a hospital bed

Answer

Dear Ms. Theberge:

Thank you for your inquiry.  Yes, this mattress is designed to be used with an adjustable medical bed. http://www.medical-supplies-equipment-company.com/product/ppf/id/17820/new_prod_full.asp

Date Posted:
4/16/2012 5:03:03 PM

Question
I am the coordinator for the child protection unit childrens hospital. I am looking for a doll with flexible limbs and neck muscle for our doctors to use in demonstration. I.e. to show mechanisms likes shaking and twisting. Does this doll have those features

Answer

The arms, legs and neck on this model are "flexible" however will not reflect true life movement of an infant. 

If you are looking for something to demonstrate SBS, we do not currently have this type of product in our inventory.  I may suggest this company as a source: http://www.enasco.com/product/SB46445G

Date Posted:
4/16/2012 4:03:30 AM

Question
Hi, i am interested in purchasing 2 carts. Do you offer financingThank YouSandy

Answer

Dear Sandy:

Thank you for your inquiry.  Third party financing is available along with net 30 for qualified buyers.  We will be happy to put together a quote including shipping.  Please contact us at 877-706-4480 x 106 with your information and we will be happy to process your request.

Date Posted:
4/15/2012 9:51:44 AM

Question
is it wash and wear

Answer
This consultation coat is reusable.  It is made of 80% cotton, 20% polyester.  We would suggest laundering before the first wear.  You may wash it numerous times and it still maintain like-new quality.

Date Posted:
4/15/2012 2:43:20 AM

Question
What are the criteria used for purchasing an air pressure mattress for my dad who has Parkinsons and has stage 2 bedsores We want to make certain this is the type of mattress that is needed to aid our dad's bedsore issues. Please let us know at your earliest convenience.Thank you,Florence

Answer

Alternating pressure mattress systems are suitable for anyone who has stage 1 to stage 4 pressure ulcers.  Below is an indication specified by Medicare regarding their coverage if (*Note, we do not accept insurance, this is simply a reference for indications for this type of mattress):

Multiple stage II pressure ulcers located on the trunk or pelvis and patient has been on a comprehensive ulcer treatment program for at least the past month which has included the use of a Group I support surface, and the ulcers have worsened or remained the same over the past month OR Large or multiple stage III or IV pressure ulcer(s) on the trunk or pelvis OR Recent myocutaneous flap or skin graft for a pressure ulcer on the trunk or pelvis (surgery within the past 60 days) and the patient has been on a Group II or III support surface immediately prior to a recent discharge from a hospital or nursing facility (discharge within the past 30 days). When a Group II support surface is covered following a myocutaneous flap or skin graft, coverage generally is limited to 60 days from the date of surgery. If the patient is on a Group II surface, there should be a care plan established by the physician or home care nurse which generally should include: Education of the patient and caregiver on the prevention and/or management of pressure ulcers, Regular assessment by a nurse, physician, or other licensed healthcare practitioner, Appropriate turning and positioning, Appropriate wound care, Appropriate management of moisture/incontinence, Nutritional assessment and intervention consistent with the overall plan of care. Continued use of a Group II support surface is covered until the ulcer is healed or, if healing does not continue, there is documentation in the medical record to show that: (1) other aspects of the care plan are being modified to promote healing, or (2) the use of the Group II support surface is medically necessary for wound management.

Date Posted:
4/14/2012 3:09:44 PM

Question
Is it possible to get an analog photoplethysmographic wave from th DO3700 outputAny recommendationsThanks

Answer
Thank you for your inquiry. It is possible to get an photoplethysmographic wave from the Datex-Ohmeda 3700 pulse oximeter. Thanks!

Date Posted:
4/14/2012 6:26:17 AM

Question
Do you ship to UK please?

Answer

Dear Dr. Mitchinson:

Thank you for your inquiry.  We do ship to the UK.  You can place an order online and then we will contact you with the shipping charges prior to processing your order or you can email us a list of products and we will provide you with a quote.  Bank wire transfer, credit card or Paypal are acceptable forms of payment for our UK customers.   We look forward to hearing from you.

Date Posted:
4/14/2012 3:07:06 AM

Question
I've a Nellcor N-200, had for 3 year, and I need replace a cord, one in front of machine. Do companc have cord fit Nellcord Pulse oximeter N-200? How much would that cost?

Answer

Thank you for your inquiry. If you are looking to replace the front cord which is the finger sensor? If so, please see the cost below for a new sensor:

Nellcor Durasensor Finger Clip Sensor Model DS-100A

Date Posted:
4/13/2012 6:02:26 PM

Question
What is the accuracy of the pulse oximeter sensor in terms of the percent of the full range of the SpO2

Answer
The accuracy of the SPO2 reading would be determined by the actual pulse oximeter you are using and would not be based on the sensor.

Date Posted:
4/12/2012 10:01:36 PM