Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Are the blue ends on this tubing soft rubber/plastic? I need to be able to push them on to a metal device?thank youPatty

Answer

These are actually female end connectors and they should be pliable enough to connect onto the device. If by chance you receive the items and they are not to your liking, so long as you haven't opened the individual packaging, they are returnable.

Date Posted:
10/19/2009 10:23:53 AM

Question
Explain the purpose of green and red light on narcotic cabinet

Answer
10/19/2009 2:03:40 AM

Date Posted:
10/18/2009 11:34:44 PM

Question
Can you let me know if this order has shipped

Answer

Ms. Cerne,

We have has the order outstanding in our system for you since October 9th. The method of payment was PayPal, and we never received confirmation of payment after several e-mail attempts.

Due to the non-receipt of payment, your order has been cancelled. If you are still interested in the items, and you were not receiving our PayPal notifications, we may suggest you use another method of payment, ie. credit card.

Date Posted:
10/18/2009 8:16:47 PM

Question
i am interested in the OSF-2, please advise of best costs/ shipping costs/ estimated shipping times/ methods of payment and condition of scope/ any broken fibers/full working order?

Answer
10/18/2009 8:56:40 PM

Date Posted:
10/18/2009 6:44:28 PM

Question
i need your email to can contact you about this itemwith best regardaanwar daradkehjordan

Answer
please cotact christina villa at christina@msecompany.net

Date Posted:
10/18/2009 10:23:29 AM

Question
Hi. How is this being administered? We recently bought a nebulizer from a clinic and because it is so noisy, we could not treat our child at night without waking her up and making her cry.We require one which is very quiet and can be provided while she is asleep, laying d own. Pls advice.tks.

Answer

The MicroAir Vibrating Mesh Nebulizer operates as a hand-held unit. The mask or mouthpiece is attached to the top of the nebulizer.

We may also suggest the Mist II Ultrasonic Handheld Nebulizer which is another unit we have similar to the MicroAir Nebulizer.

Date Posted:
10/18/2009 10:16:45 AM

Question
Have shoulder, neck, and upper back under scapulaproblem. Much better when I stay sleeping on my back. I think something that comes up on the sides of my head may help stabilize and keep me on my back. Which pilow would you recommend?

Answer

This pillow should work well for your needs. Keep in mind, that unless you are currently using a therapeutic or cervical support pillow, it may take several nights for you to get used to sleeping on one. Take a look at one of the following pillow choices as well.

Date Posted:
10/17/2009 10:53:14 AM

Question
I work on a computer all day and find myself hunched over. I also have had from my teens, rounded shoulders. Would this devise be better and more comfortable for daily use than a clavicle support. What are the pros and cons of each? Thank you

Answer

The most common customer feedback is that when these products are worn the customers are forced into a posture which is not natural to them. That is, of course, the purpose of these devices. They are not made to make one feel comfortable, but to rather counter act a bad habit. So if you decided to try out one of the posture control devices, expect to experience of period of discomfort while your body and muscles get accustomed to wearing the support. Then gradually tighten the adjustable straps in order to force yourself into a more desirable posture.

Date Posted:
10/17/2009 8:26:10 AM

Question
My husband has a few knee braces that he no longer needs, and I was wondering if you buy them? Or if you know anywhere that does, he hardly ever wore any of them and it seems a shame to throw them out.

Answer

Dear Amanda:

Thank you for your inquiry. We would not be interested in the knee braces. You may wish to consider placing them on sale on eBay or Craigslist.

Date Posted:
10/17/2009 12:58:21 AM

Question
I am looking for tubing that is 5 mm in diameter and has a female end on each end. I wanted 18 inch length but I think this will work.Please letme know diameter and end info.Thank you Patty

Answer

Unfortunately, all of our tubing include male connectors on both ends. The tubing is 4.7mm in diameter.

Date Posted:
10/16/2009 1:24:12 PM

Question
Does this unit have to operate continually? Or can it be taken to a room and set to run at a specified rate and time to destroy 99.99% of flu germs? I want it for a school room, and also to use at my home.

Answer

Thank you for your inquiry. If you have any more questions, please don't hesitate to contact our office at 1-877-706-4480.

MSEC

Date Posted:
10/16/2009 2:05:04 AM

Question
Hi, can you send a detailed manual by email. how can I order the options and how are they priced.ThanksJoachim

Answer
10/15/2009 3:59:31 PM

Date Posted:
10/15/2009 2:47:06 PM

Question
how wide and are there any shipping costs? thanks ed

Answer

Dear Ed,

Thank you for the inquiry. Here are the dimensions you requested:

Height adjusts in 1" increments from 22-3/4" to 28-3/4"H to fit a variety of users.

25"W Base

Overall Height from 23" to 29"

Weighs just 12lbs.

Weight capacity: 300lbs.

Lifetime limited warranty.

Shipping would be $9-11 dollars.

Respectfully,

MSEC

Date Posted:
10/15/2009 2:04:57 PM

Question
MY GLUCOSE CHEMISTRY WAS NOT VALID DUE TO GLYCOLYSIS. WHAT IS THIS AND WHAT ARE THE CONSEQUENCES OF THIS. IS IT AN ILLNESS OR JUST A MINOR ISSUE

Answer

Dear Mr. Hinch:

Thank you for your inquiry. However, we are unable to offer medical diagnosis. We would suggest addressing this issue with your physician.

Date Posted:
10/15/2009 1:51:34 PM

Question
Dear Sir/Madam,This is Gary Yue at YueTek, Inc, Cambridge, MA. May I ask you to send a copy of you product catalog to me? It can be received at 362 Rindge Ave, Suite 8H, Cambridge, MA 02140. I am going to have a business trip to China next week, and I have a great networking in health industry over there. If possible, I would like to bring your company’s products in Shanghai and Beijing areas.Best regards,Gary YuePresidentYueTek, Inc.Cambridge, MA

Answer

Dear Mr. Yue:

Thank you for your inquiry. Our website is our catalogue. Your request is surprising. Many of the products we sell actually originate in China.

Date Posted:
10/15/2009 1:38:45 PM

Question
we are a new medicare certified home care company. i am looking to get information and training on the different iv pumps and infusions types available for homebound patients. Thank you

Answer

Dear Ms. Bachman:

Thank you for you inquiry. We are only able to sell you infusion and IV pumps. If you need onsite training please start with local medical equipment dealers.

Date Posted:
10/15/2009 11:52:28 AM

Question
i am working on a goverment tender and will like prices on various pieces of equipment to include in tender

Answer

Dear Mr. McLean:

Please email us at inquiry@msecompany.net a list of items you require and we will try to accomodate your needs.

Date Posted:
10/14/2009 10:20:40 PM

Question
i would like to have a look at your catalog, hopefully i can have good pictures. im looking for hospital and lab supplies.thank youeisa

Answer

Our web site is our catalogue. We carry products from numerous manufactures and suppliers. We add dozens of products to the web site on daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us toll free at 1-877-706-4480 and a customer service representative will be happy to assist you.

Date Posted:
10/14/2009 7:41:30 PM

Question
How much is a case of Probes for the Welch Allyn Sure temp

Answer

Dear Jeanie,

Thank you for the inquiry. We only sell them per box of 250. Thank you.

Respectfully,

MSEC

Date Posted:
10/14/2009 9:26:21 AM

Question
Looking for 02 cylinder holder for a cargo delivery van.Thanks Tim

Answer

emailed options BES 10/14

Date Posted:
10/14/2009 8:06:04 AM