Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Does this item consist of 3 baskets or one What would be the prize of the medium and small basket?How long is the delivery time to Victoria British Columbia, Canada?Thanks in advanceChristian Bolliger

Answer

Thank you for your inquiry. The item you selected consists of one large basket. The estimated delivery time to Canada is 5 working days from the time of order placement. Please click the following products to view the small and medium basket.

Date Posted:
3/19/2012 7:19:35 PM

Question
Does the software allow for control from one site of multiple devices across many bases. We are looking for a product that can be administered from a central site across 20 different stations.

Answer

Dear Mr. Lheureux:

Thank you for your inquiry.  A software package is available to remotely monitor these units across multiple locations.  Please repond to this email with an exact quantity and shipping destination(s) and we will be happy to offer you discounted pricing on your volume purchase.  You can also contact us toll free at 877-706-4480 x 104. 

Date Posted:
3/19/2012 4:37:36 PM

Question
Good morning. We are dealers of medical healtcare in Cagliari, Sardinia, Italy. We urgently need to get a quote for humans anatomic models for teaching. Do you have a dealer in Italy or I can directly speak to you? Sorry for English. Waiting for response. Best regards. Marco Leita S.r.l. Via Alagon, 29 09127 - Cagliari Italia infoleita@tiscali.it Tel 00 39 070 4560740 Fax 00 39 070 4520634

Answer

We do not have a dealer in Italy, but we will be happy to provide you with a quote including shipping to your desitination.  Please review our selection below and respond to this email with desired item numbers and related quantities:

3D Human Anatomy Models

Question
Is this unit battery powered or is an AC outlet required.Thank you.

Answer
Thank you for your inquiry. This unit requires an AC Power Cord, which ins included. Please contact me if you require additional information.

Date Posted:
3/19/2012 9:46:14 AM

Question
Years ago we had nebulizers that had a rubber bulb attached. You simply squeezed the bulb and the air from it vaporized the epinephrine solution so you could inhale it.Dont you manufacture a nebulizer that doesn't require batteries, electricity, or a propellant like CFC or HFA

Answer
Unfortunately, we do not carry any type of "manual nebulizer" that does not operate on electricity or battery power. 

Date Posted:
3/18/2012 12:39:35 PM

Question
how would i fasten this to my kingsize home mattressplease helpis additional products needed

Answer

Thank you for your inquiry. Please see below for assembly instructions. Feel free to contact us if you require additional

1. Pull product out of box and remove Safety Lock Pins (7).
2. Rotate Handle Tube (2) into upright position that is 90 degrees from Base Tube (3).
3. Align holes at the base of Handle Tube (2) with the holes in Bracket (4).
4. Insert Safety Lock Pins (7) into the aligned holes to secure Handle Tube (2) in the bed
rail user position.
5. SAFETY PRECAUTIONS:
�� Make sure the handle height avoids small gaps between the Bed Rail Advantage
handle and the top of the mattress to avoid entrapment of users head, body, arms,
or legs.
�� Position the Bed Rail Advantage handle at least 2 feet from headboard or
footboards of a bed to avoid entrapment.
�� Make sure the Safety Strap secures Bed Rail Advantage handle against the side
of the mattress to prevent gaps between the Bed Rail Advantage handle and the
side of the mattress.
6. Place the Safety Strap (8) around the Base Tube (3) and loop the Safety Strap (8)
around the bed frame. Adjust the Safety Strap (8) so the Bed Rail
Advantage is tightly against the side of the mattress to prevent entrapment and to prevent
movement of the Bed Rail.
7. IMPORTANT: The Base Tube (3) MUST be placed between the mattress and the box
spring of the bed! Mattress should cover the entire structure of the Base Tube (3). Do
not use the Bed Rail Advantage with lightweight mattresses such as foam. Lightweight
mattresses could increase the possibility of entrapment.

Date Posted:
3/18/2012 11:43:16 AM

Question
Hello, can this scale be connected to an EMR system What interface would we need for that?Thanks for your quick reply.

Answer
Thank you for your patience. Regrettably, this scale isn't able to contact to an EMR system. We apologize for the inconvenience.

Date Posted:
3/17/2012 5:06:29 PM

Question
Bonsoir can you export your products to France Best regards

Answer
Thank you for your inquiry.  We can ship most of our products to France.   Please email a list of desired products and corresponding quantities and we will be happy to email you back a quote. 

Date Posted:
3/17/2012 4:52:53 PM

Question
We build ambulance in Central America. We have a order for a low cost stretcher. Please mail me back specification and a quote with your bank adress. Where is your warehouse we export from Miami.

Answer

The warehouse this stretcher would ship from is in Doral, FL.  We will e-mail you the product specifications.  Payment will be required by wire transfer, which payment information will be attached.

Date Posted:
3/16/2012 7:08:34 PM

Question
I would like to order 3 of the toliet aid & one long handle shaver. the current price is more than i can afford- I am a senior on medicare &medicaid. Tks, Fran

Answer

We can reduce the price of the shaver to $56.68.  The price of the self-wipe aid has actually increased to $58.12, but on your purchase of 3 pieces, we will be able to honor $46.79 price per unit.  Shipping costs will be additional to the product price.

Date Posted:
3/16/2012 6:23:00 PM

Question
Can the travel-lite or transport wheelchair have foot support in back to maneuver curbs, etc.

Answer
Thank you for your inquiry. The foot support can be removed easy for maneuver and traveling. However, there is no particular spot to place them in the back of the wheelchair.

Date Posted:
3/16/2012 12:13:00 PM

Question
OUR RURAL FAMILY PRACTICE WOULD BE INTERESTED IN SAMPLES AND INFORMATIONS FOR OUR PATIENTS IF POSSIBLE. REF: DISINFECT SPRAYS, WIPES, HAND HELD NEBULIZER CIRCUITS WITH MASKS FOR ADULTS/PEDS FAMILY DIAGNOSTIC ASSOCIATES 922 HOLLY STREET HOLLY HILL, SOUTH CAROLINA 29059 803-496-7174 PHONE 803-496-7928 FAX DR CHARLES F WAY LIC 12982 DR GREOGRY D CAIN LIC 29800 debbiewmartin@yahoo.com-nurse/supply tech ref:

Answer

Dr. Way,

Thank you for your request.  We are able to obtain a limited amount of samples.  The samples typically available are disposable products such as: disposable sheets, disposable pillow cases, disposable scrubs, disposable shoe covers, disposable bouffant caps, disposable surgical gowns, disposable surgical drapes, etc.

Please advise if there is anything that you may require samples of in these categories.  If you wish to purchase single quantities of some items, this may be possible, however most of our goods are sold by the case.

Date Posted:
3/16/2012 9:21:10 AM

Question
I have a skin graft on my instep that gets hacked up by my ski boot. I want something that will absorb those forces and protect the skin graft. Does this sound like the right product for me How thick is the gel pad? Thanks.

Answer

This pad is more specialized for the heel and underside of the foot.  What you may be interested in would be the "Boot Bumper".  This item provides support to the instep and heel via the same gel pad in the other sleeve.

We do not currently stock this item, it is considered special order and may take up to 3 weeks to ship out.  The cost per sleeve is $34.59 plus shipping.

Date Posted:
3/15/2012 11:41:00 PM

Question
We are looking for a transport stretcher with a weather canopy. Do have such an item?

Answer
MSEC does not carry such a product, however here is an item that may work for you: http://www.uhs.com/MyUHS/public/equipment/publicProductDetail.uhs?productTypeId=546

Date Posted:
3/15/2012 4:09:56 PM

Question
I have several cabinets in need of new rails and roller bearing, can I get replacements tracks and bearing Is there a special tool for replacing bearings on tracks and drawers

Answer
Could you please advise as to the brand and/or model number of the cabinets you have?  If you do not have this information, could you advise as to the internal dimensions of the cabinets you need the rails and roller for (width and depth)?

Date Posted:
3/15/2012 2:40:45 PM

Question
how much does this manikin weigh we need a manikin with lifelike weight and distribution.

Answer
This manikin weighs 74.96 pounds.

Date Posted:
3/15/2012 11:29:18 AM

Question
If I wet it first, can I heat it up in the microwave If so, how long should I heat it up?

Answer
Thank you for your inquiry. Simply immerse it in hot water then wrap in a terry cloth towel before applying. It is washable and reusable. Please contact us if you require additional information.

Date Posted:
3/14/2012 2:34:32 PM

Question
I am thinking i may order 7 of the RTSTF7PUSCCF 7ft curtain track...what kind of volume discount pricing can i get? I am also wondering if you have trade-discounts? I am an architect & this is for a project. The other option is for me to buy one 3ft, one 6ft, one 5ft, three 7ft, and two 8ft. What could you do if I go that route? Thanks, Greg.

Answer

Mr. Price,

Are you planning on ordering the curtain to go along with the track?  We can e-mail you a quote for either option (all 7ft or variety).

We would be happy to offer a 10% discount off of either combination.

Date Posted:
3/14/2012 1:53:30 PM

Question
Does this come with gel-packs

Answer
Thank you for your inquiry. The gel packs are available as an accessory. For an additional cost you can select 2 gel packs or 4 gel packs, please click the options tab which is located below the Item Number. Please contact us if you require additional information.

Date Posted:
3/14/2012 12:52:02 PM

Question
Would this be good for use in an MRI room of a hospital

Answer
There is no information noting this would not be good to be in an MRI room.  The case is made of plastic and has no metal components.

Date Posted:
3/14/2012 11:45:24 AM

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