Ask The Pros:

Question

We are interested in the Alcon Legacy 2000.  What software comes with the unit, does it have turbosonic or neosonic handpieces, operators manual?  Please advise.

Answer

We have a 2000 Alcon Legacy with 3.0 software that also includes:

(2) Turbosonic or Neosonic handpiece
(1) remote control
(1) operator’s manual
(1) foot control

Operating at factory specifications and looks great.

Date Posted:
5/18/2008 6:54:22 AM

Question
Looking how to get our N20PA Nellcor monitor serviced.There appears to be a connection problem.Thank you.

Answer

Dear Robert:

Please contact Medical Concepts at 850-638-5430 and ask for Douglas Back.  They specialize in servicing Nellcor products.

Date Posted:
5/15/2008 1:25:33 PM

Question
can you tell me the manufacturer of the 12 Single Door Single Lock Narcotic Cabinet #4877UMF.thanks.

Answer

The company name is UMF.  Please let us know if we can be of further assistance.

Date Posted:
5/14/2008 11:14:09 AM

Question
good morning please update me abuot our order no117528by ran@image-navigation.comdelivery date and tracking numberasap

Answer
Please note, this order is due to ship 5/28/2008.  These units generally take 30-45 days to manufacture.  From then, they will be shipping to you.  If you'd like to contact us again around 5/29, we may be able to provide tracking information.  Thank you for your patience!

Date Posted:
5/14/2008 1:10:49 AM

Question
I PLACED AN ORDER ON 5-4-08 AND I WOULD LIKE TO KNOW WHEN I CAN EXPECT MY ORDER TO BE DELIVERED BECAUSE THE WEBSITE SAID 3 OT 5 BUSINESS DAYS IF IT WAS IN STOCK AND I NEED IT AS SOON AS POSSIBLE. THANK YOU

Answer

We do apologize, Ms. Ruiz, for the delay on this order.  Generally our warehouse will contact us if there are delays on an order, unfortunately, they did not contact us in this situation.  Your system is due into our warehouse this Friday to ship same day.  If you need any more information, please let us know.  Thank you.

MSEC Customer Service

1-877-706-4480

Date Posted:
5/13/2008 7:49:20 PM

Question
I sent you information concerning our Design and Development company last year and we are introducing several new product groups for your consideration. These two groups will complement your existing Narcotic Cabinet & Safe and Overbed Table/ Iv Pole categories perfectly. Please supply a contact. (christina@mseccompany.net no longer exists)I look forward to speaking with you.

Answer

Dear Jeff,

Thank you for the information. Please forward your information to info@msecompany.net for assistance.

Date Posted:
5/13/2008 3:51:29 PM

Question
I'd like to know how these are sized & if I can buy boxes of different sizes without buying a case of each size.

Answer

Dear Susan,

Thank you for the inquiry, however we need you to specify what you need information on. Please email the item number of the product to christina@msecompany.net

Respectfully,

MSEC

Date Posted:
5/12/2008 10:46:40 PM

Question
I have tried to contact someone at your company all day, and no one answers the phone! All I got was an automated voice message saying that no one was available.On Item #: 4963DYN, is the price quoted ($61.??) for a single roll or for the case of four rolls?

Answer

Dear Mr. Calvin:

We apologize for the inconvenience.  We are in the process of moving offices and some of the staff has already transitioned over while the phone system still remains in the old office. 

In response to your question, Cotton Stockinette item 4963DYN is 4 rolls of 25 yards each for 61.77. 

We appreciate your patience.

Date Posted:
5/9/2008 7:24:42 PM

Question
we look for spray guns and ear irrigation system thak keeps the water warm at 37 degree for ent units.If you can supply, we would like to buy 25 sets annually.best regards

Answer

Dear Ali,

Thank you for the inquiry, however we do not carry this product. We are deeply sorry for the inconvenience.

Respectfully,

MSEC

Date Posted:
5/9/2008 8:22:54 AM

Question
Hi!I'm writing to you trying to get a budget for some medical equipment I would like to buy.I have a list but it has a lot of specs so I would like to get an email to which I can send you the info.Also, I would like to know if you manage financing for the adquisition of the medical equipment.My telephone number (in Mexico) is (656) 616-5785.Thank you in advance,Hugo Ortiz obh Ernesto Ortiz

Answer

Dear Mr. Ortiz:

Thank you for your inquiry.  We will be happy to provide you with decal equipment/ supplies pricing.  Unfortunately, we can not arrange for financing for shipments going outside of the US.  Company policy requires advanced payment on all purchases being shipped internationally.  If you are interested in proceeding with the price quote you can email christina@msecompany.net.

Date Posted:
5/8/2008 6:31:08 PM

Question
I'm Intersted in buying a Ethylene Oxide Gas sterilizer portable size if available

Answer

Dear Philip,

Thank you for the inquiry, however we do not distribute the product you were searching for. Sorry for the inconvenience.

Respectfully,

MSEC

Date Posted:
5/8/2008 5:19:18 PM

Question
I need to order a case(4 pk) of the 5 liter clear ultrasound gel delivered to my office ASAP (Thursday May 8th). I am near the Houston Galleria area.Please let me know if you can do this and the price.Thanks.

Answer

Dear Dr. Vo:

Thank you for your inquiry.  Unfortunately,we do not have clear ultrasound gel available in Houston.  The earliest we can deliver this to your office would be on Monday.   Please let us know if this is acceptable and we will contact you in the morning to confirm delivery time and shipping charges. You can also contact our office at 713-589-6059 x 106.  Our hours are 8 am to 5 pm.

Date Posted:
5/7/2008 8:04:50 PM

Question
do you sell bed rails for regular in home beds. The bed I need the rail for is a single metal frame day bed w/springs

Answer

You may wish to consider the following Deluxe Bed Side Rails which should work for most home beds.  Please call us at 877-706-4480 for any other inquiries.

Date Posted:
5/7/2008 4:01:22 PM

Question
Looking for footrests for a transport chair, Wrangler Series, #FW19GR.The item number for the footrests as provided me by Drive Medical Design, is #FWSFG.

Answer

Dear Paula,

We can get these items for you. I need to know how many you are needing.  Your price is $22.25 for the pair of footrests. Please call us at 1-877-706-4480 to place the order. It would be here within 3-4 business days.

Respectfully,

MSEC

Date Posted:
5/7/2008 12:02:38 PM

Question
Dental Units - Portable Dental Delivery Unit with Compressor ProCare I (220 V)Im desperate to order one of these in. Im leaving for a mission trip May 22 2008I can send you money immeditaely if you can exress it to be here by thenThankyou

Answer

Dear Oliver:

Thank you for your inquiry.  Unfortunately, it takes approximately 3 weeks for the unit to be shipped out and then another week or so for it to be delivered to Australia.  Perhaps, there is someone in Australia who can forward the unit to your location once it arrives.  Please advise.

Date Posted:
5/7/2008 7:58:27 AM

Question
Dear Madam or Sir, We have an urgent requirement for one Olympus Sigmoido-Fiberscope, if any possible in NEW condition. If you have such instrument availabe we can buy it immediately. We are looking forward to hearing from you soon. Best regards, Winfried Schlamadinger

Answer
I emailed client

Date Posted:
5/6/2008 2:36:30 PM

Question
Dear sir or madam.My firm WEI is interested in sergical saws such as bone cutters and amputating saw,but we can find these items in list.Why?Where can we find them?Thank you.Sencerely.Nino Ninoshvili

Answer

Dear Nino,

We do not sell surgical saws. Please take a look at the following link:

http://www.pemed.com/surgery/surgical.htm

Respectfully,

MSEC

Date Posted:
5/6/2008 1:12:39 AM

Question
I have Mabis blood pressure cuff and need the Sphygmomanometer and release valve to make this a complete set.Do you have these replacement parts for this model number 05-260-016 ?

Answer
I emailed customer pictures and pricing.

Date Posted:
5/5/2008 8:25:35 AM

Question
Dear sir or madam.My firm WEI-William Export Importis interested in your products,in particular bone saws and operating theatre lamps.Please,inform us about payment,shipping and quantity.Thank you.Sencerely.Nino NinoshviliGeorgia(repub)

Answer

Dear Nino,

Thank you for your inquiry.  Please indicate quantities, brand names and model numbers of units desired.  We have already shipped products to the Republic of Georgia on a number of occassions and will be happy to accomodate your requests.  Looking forward to hearing from you.

Date Posted:
5/5/2008 1:14:58 AM

Question
I would like to ask about the possibility of being your distributor in Libya .

Answer

Dear Dr. Ryan:

Thank you for your interest.  At this stage, we do not have formal representation in Lybia.  Periodically, we entertain similar offers from other parts of the world.  However, before committing to any business relationship, we would like to know a bit more about you and your professional experience (CV/ resume) and your proposal about distributing our products in Lybia.  You can email your information to inquiry@msecompany.net.  This information will then be passed along to the Managing Partner who will then make a determination on how to proceed with your proposal.  We look forward to hearing from you.

Date Posted:
5/4/2008 4:43:41 AM