Ask The Pros:

Question
My doctor just did back surgery on me and I have leg cramps and he is concerned about the leg cramps,is there any where I can buy thigh hihs foe men or even pantyhose 20-30 suupport for men?I dont care if they are the womens kind anything that will help will be fine.Thankyou mark

Answer

Dear Mr. Rousseau:

Thank you for your inquiry.  We do have a product that matches your description.  It is Relief Therapeutic Support Unisex Thigh High Stockings, 20-30 mmHg.  They are soft, smooth texture with wide band for comfort that stays in place. Used for moderate to severe varicosis and post vein surgery. Reinforced heel pocket for added durability and generous toe area. Easy to put on. No silicone band. Silky Beige. Latex-free. 1 pair. These come in small, medium, large and extra large size and are priced at $49.09 per pair.   Please call us toll free at 1-877-706-4480 to place the order refer to product number ISGJOB114640 when calling.  Ask for Gary.

Respectfully,

Gary
Customer Service Dept.

Date Posted:
1/26/2004 10:25:24 PM

Question
Dear SirDuring my training in the Beckmam laser institute (laser clinic of the University of California Irvine), I found your product of Versa Pulse ( VP 532, QS 532, QS 755 & QS 1064 nm) is very intersting.But I could not find it in the internet.Please send me detailed information and prices.Best regardsAzzam Farroha, MD PhDThe Institute of Laser for Postgraduate Studies-University of Baghdadlocal address in USA6429 River RunColumbia, MD 21044

Answer

Dear Dr. Farroha:

Currently, we have the following Versa Pulse model available:

Year: 2000
Model: VersaPulse V
Wavelength: 532nm
Description: 2000 Model year, Low use, 532nm with 2-10 msec pulse width, 2-10mm versaspot hand piece, Touch screen, Solid state technology, Excellent vascular laser.
Price: $29,000

For more questions, please call us toll free at 877-706-4480.

Respectfully,

Gary Gorodetsky
Director Business Development

Date Posted:
1/25/2004 1:36:42 PM

Question
I have a Euroclean Hepa Vacuum and need replacement bags #UZ934. Do you know where I can purchase them?

Answer

Dear Mari:

Thank you for your inquiry, but we do not carry this type of replacement bag at this time.  You may wish to try out a bag with the same overall dimensions but perhaps from a different manufacturer.

Respectfully,

Customer Service Dept.

Date Posted:
1/24/2004 7:30:34 PM

Question
I would to put wall supports on the wall for support -something to hold when going up two steps. Thanks.

Answer

Dear Mary:

Thank you for your inquiry.  Before we can recommend appropriate handle bars, we would need to know if you are planning to install them in a bathroom or elsewhare in your residence.  Also, please let us know the weight that the supports would have to bear.  The we will be happy to recommend you the appropriate product.  Please call us toll free at 877-706-4480.  Respectfully,

Customer Service Dept.

Date Posted:
1/23/2004 7:48:39 PM

Question
I sell shoes for a living, I know that not all shoes fit the same. I have diabetic Neuropathy,and my toes on my right foot are damaged. a surgeon wanted to make a special shoe at $900. I cant aford this my question how does the ambulator confom shoe fit.

Answer

Dear Mr. Budlove:

Thank you for your inquiry.  Based on your entry statement, you realize that you are asking a difficult question.  Therefore, probably the best way to reply to your question is to let you know that we do sell these shoes to other individuals that suffer from Neuropathy as well.  I hope that helps.

Respectfully,

Date Posted:
1/19/2004 9:49:21 PM

Question
WHAT DO I DO AND IS THIS DANGOUS

Answer

Dear Wendel:

We would recommend that you contact your local duct cleaning company for an inspection and cleaning.  Some type of molds are considered harmful others are benign.  Once your house is cleared of mold you may want to consider investing in an Air Purifier-utilizing both activated oxygen and negative ions. It can oxidize the molecules which cause odors that could contaminate indoor air which can aggravate allergic reactions such as sneezing, sinus and ear irritations, asthma and itchy eyes by significantly reducing chemical gases, paint fumes, fungi and mold. Please contact us with any other recommendations that may provide your house with a permanent mold free environment.

Customer Service Dept.

Date Posted:
1/13/2004 2:58:34 PM

Question
My company, Inogen, has developed a portable concentrator and is interested in the possible implementation of online distributors such as yourselves. I was wondering, I know your patients pay out of pocket up front for the equipment they buy from you but do they get reimbursed at all through private insurance later? Do you help them obtain reimbursement at all? Is it too big of a hassle or are they unable to obtain insurance coverage or medicare coverage if they purchase the equipment on their own and do not follow the typical provider model?

Answer

Hi Byron:

Thank you for your inquiry.  We do not accept Medicair/ Medicaid coverage and we typically do not deal with insurance companies.  We would, however, be interested in reviewing your product line.  If you have any information please email it to gary@msecompany.net or mail it to: MSEC, 6009 Richmond Avenue, Suite 200, Houston, TX 77057.  Do you drop ship?

Respectfully,

Gary Gorodetsky

VP Business Development

Date Posted:
1/12/2004 7:39:22 PM

Question
I had hip surgery, left side. The entire leg swells up including the foot. It has been 14 days as of today. 1: Should the leg still be swelling up after 2 weeks? Do you have a special sock that will cover foot, keg and knee that might help. 3: Can you tell me if this is a normal condiiton after major hip surgery. TksTom Burch

Answer

Dear Mr. Burch:

Thank you for your inquiry. Swelling is normal after any major surgery.  Recuperation time depends on your age, general health as well as the type of surgery you undergone.  We do carry several different products that may help you to keep the swelling down such as Therapeutic Support Thigh High Stockings.  Because these products come in different size and compressions it would be best if you contact us so that we can select the proper size for you.  Depending on the size and compression a pair is sold for $45 to $50. 

Respectfully,

Customer Service Dept.

Date Posted:
1/7/2004 3:44:49 PM

Question
Do you know of any suppliers of this wound care tape on the internet? I am looking for a better price than that offered by Rejuveness.com which sells their tape for $7.95 a roll. Thank you.

Answer

Dear Mr. Burdion:

Thank you for your inquiry.  What size roll are you looking for?

Please let us know.

Respectfully,

Customer Service Dept.

Date Posted:
1/7/2004 2:25:36 PM

Question
I am looking for two types of items for a hip injury to help in rehab. One is a cold pack wrap that will stay on my right side covering entirely the hip and gludial area on the right side. I also need a support girdle that will extend down to the knee. I currently use a wide ace bandage wrap ( substituing for the hip and gludial muscles until I can re-build these muscles to support the numb foot and lower leg ) however the constant separating and tugging is driving me crazy! I have 4 kids and I need both the cold wrapy and support system to allow for mobility. Any ideas?

Answer

Dear Ms. Aguila:

Thank you for your inquiry.  The two product that we have the may remotely fit your needs is the Universal 10" Abdominal Binder and Lumbar Sacral Supports.  We do not carry any cold pack wrap that would meet your description.

Respectfully,

Customer Service Dept.

Date Posted:
1/7/2004 1:19:22 PM

Question
can these be used with kids? I am thinking of using these with a 4 foot tall child.

Answer

Dear Ms. Landy:

Thank you for your inquiry.  Theeuro style forearm crutch has an adjustable height from 29" to 38" (in one-inch increaments) for a custom fit.  We would recommend measuring the distance from the floor to the base of the bent forearm in a straight line to determine if that distance falls within the adjustbale height of 29-38 inches.  If you have any other questions please call us toll free at 1-877-706-4480.

Respectfully,

Customer Service Dept.

Date Posted:
1/6/2004 11:38:53 PM

Question
Do you have any idea where I can purchase a ramp/ pillow to elevate my head for more comfortable and therapeutic sleep?

Answer

You may wish to consider the following pillows to offer better sleeping comfort. 

• Professional Orthopillow for Cervical Support
• The Snore-No-More Pillow
• Perfect Rest Pillow
• Memory Plus Pillow

Date Posted:
1/6/2004 7:21:44 PM

Question
I have been diagnosed with myofascial pain in my shoulder. I've tried a lot of treatments. Nothing works. I've heard ethyl chloride spray is very good. What do you suggest and how do you use and store it?

Answer

Ethyl Chloride spray should provide you with temporary relief from pain in your shoulder.  To apply simply point the nozzle at the affected area and compress to spray.  Be careful to close your eyes and try not to enhale during the application process.  You may wish to wear safety glasses and a mask, or simply throw a towel over your face.  The product should be stored in a cool, dry location.

Date Posted:
1/6/2004 3:50:53 PM

Question
I am looking for a Cervical/ Lumbar traction unit for an out patient clinic.

Answer

We do have the following Cervical/ Lumbar traction units available:

Pronex Pneumatic Cervical Traction Device

Cervical Home Trac

Cervical Home Trac Deluxe

STx Lumbar Traction Device

Lumbar Home Trac

Please contact us with any additional questions toll free at 1-877-706-4480.  If you are a medical professional, you may be eligible for our medical professional discounts.

Date Posted:
1/6/2004 2:34:19 PM

Question
I'm looking for some IV poles and clamps that can be attached to surgery tables or guerneys.

Answer

Dear Mr. Fleming:

Thank you for your inquiry.  At this time we do not carry the the IV tree separately.  The IV tree is the top section that has the hooks for the IV bags.  On a typical stand, the top portion can be removed and placed into a holder on a table/ guerney.

Respectfully,

Customer Service Dept.

Date Posted:
1/4/2004 7:39:14 PM

Question
I´m searching for 3 to 4 equine 3 metres long gastroscopes, new or used.

Answer

Dear Mr. Casaus:

Thank you for your inquiry.  At this time we do not have this product available.

Respectfully,

Customer Service Dept.

Date Posted:
1/4/2004 12:23:38 PM

Question
Does MSEC carry Becton Dickinson's support stocking?If it does, how to order the one with product number: BD204004 V-2 small firm support stocking?

Answer

Dear Mr. Yu:

Thank you for your inquiry.  However, at this time we do not carry Becton Dickinson's support stocking.  Please feel free to contact us with any other questions.  Respectfully,

Customer Service Dept.

Date Posted:
1/3/2004 2:28:11 AM

Question

I had a difficult time locating Jackson Pillow.  Do you carry one and if so, where on your web site can I find it?  Thank you for your assistance.

Answer
Thank you for your inquiry.  We do carry  The Jackson Pillow - 7" Dia x 17" L.  It is designed with firm polyester fiber at each end of the pillow to position the head and neck, with softer support in the middle for comfort. Reduces head, neck, shoulder and back discomfort. Correctly aligns the spine, keeping the upper body and back muscles relaxed and free from tension. Supports the neck and cradles the head, keeping the airway open and free from obstruction.

Date Posted:
1/2/2004 11:52:16 PM

Question
looking for an IV pole with a 5/8 inch and 1.5 inch diameter rod

Answer

Dear Mr. Clark:

Thank you for your inquiry.  Most of the IV poles that we carry have a standard 1 inch pole diameter.

Are you looking for those exact diameters for a specific application?

Respectfully,

Customer Service Dept.

Date Posted:
12/30/2003 8:21:57 PM

Question
Can a kitchen stool bought at a medical supply store also be used as a shower stool or are there differences and is a separate shower stool needed?

Answer

A shower chair is made out of light weight, mildew & rust resistant materials such as plastic and aluminum. It may also come with non slippery base for the legs.  A shower chair is designed to enable the water to seep through, without collecting on the seating area.  Additionally the chair may have adjustable seat height and may come in a size that would fit into a standard bathtub or shower.  Furthermore, it is not a good idea to use the same chair for standing and sitting on.  Ultimately, we would recommend investing in a shower chair.  We offer a large selection of bath chairs and stools. Ultimately, it is safer and healthier.

Date Posted:
12/30/2003 6:15:46 PM