Ask The Pros:

Question

What is the drain connection type and size Does this need to connect indirectly to a floor drain or directly to a below floor p-trapped wasted line like a standard tub?

Answer

Adam,

Thank you for your inquiry.  This tub comes with a gravity drain built in.  Tub can be positioned directly over a floor drain.  Direct connection is not required. 

Date Posted:
7/27/2022 3:41:36 PM

Question

Hi, what types of mounting or base railing systems do we need to mount the large clear organizer and large wastebasket to this cartWe are considering ordering.Thanks,Lewis and Clark County Detention-Medical

Answer

Good afternoon, 

Thank you for your inquiry. These carts are configuered with accessories before they leave the warehouse. You will need to add the accessories needed in addition to the cart. There is an accessories tab on the item that includes compatible accessories. If you would like a quote, please provide accessories that you are interested in. These carts are on a 30 day lead time. Please let me know if you have any additional questions. 

Kind regards,

Lucinda

Date Posted:
7/20/2022 12:04:04 PM

Question

I need right foot how can you tell which foot you are ordering

Answer

Good morning Mr. Thomas,

This shoe is interchangeable, so when ordering you would just need to specify which size you need based on your shoe size.

If you have any other questions, please feel free to reach out to me directly at April@msec.co.

Thank you,

April R.

Date Posted:
7/15/2022 12:37:45 PM

Question

Hello, I'm looking for additional detail on regular surgeons needles. Can someone please provide dimensional info such as gauge/diameter, needle length, chord length, and point details on the product offered?

Answer

Afternoon Eddie:

This is Gary from MSEC.  We spoke earlier today.  Please check your spam folder for my email and reply.  Thanks.  

Date Posted:
7/11/2022 5:01:40 PM

Question

Can you please give me a quote for the Adjustable Length Space Saver Treatment Table Item # 4214HSM with the adjustable headrest add-on Item 50HSM shipping to 2275 West Meyer Rd. Wentzville, MO 63385?

Answer

Good morning, 

Thank you for your inquiry. I will have a quote over shortly.

Kind regards,

Lucinda E.

Date Posted:
6/30/2022 10:00:45 AM

Question

When do you expect to have the MS3C-1000 stretcher-chair back in stock

Answer

Good Morning Blane:

Thank you for your inquiry.  The units are expected to be back in stock the week of August 8th.  It is first come, first serve and these units are popular.  If you would like to place an order ahead of availability, your card will not be charged until the unit is ready to ship.  

Date Posted:
6/28/2022 7:18:48 AM

Question

i am requesting a quote for 3 of your 15.4 Cubic FT Capacity Portable Blanket Warmer

Answer

Good Afternoon Nicole:

Thank you for your inquiry.  We will have a quote for you shortly.  

Date Posted:
6/22/2022 3:07:20 PM

Question

How do I upload a Tax exempt form?

Answer

Morning Cody:

Quote for lap belt for MS3C-300TS will be sent to you shortly.  

Date Posted:
6/10/2022 10:03:09 AM

Question

I like to order Product SKU: 0063CLT with adjustable wedge headrest Color is Wedgewood or Royal Blue Please email me asap.

Answer

Good morning Mr. Chun,

Can you please email you complete ship to address, along with your width selection, 24 in, or 72 in, to April@msec.co?

Thank you,

April R.

Date Posted:
6/7/2022 9:39:18 PM

Question

I am taking over the biopsy/suturing area of our clinic and am looking for a reusable and durable pair of needle holders with serrated jaws that will withstand many, many procedures. I am amazed at all the options and wondering if you could please offer me some suggestions.

Answer

Hi Adam,

Thank you for contacting MSEC.  One of our customer services representatives will be reaching out to you shortly.  In the meantime, if you need urgent assistance, please contact me directly at April@msec.co, or 713-706-4480 x 102.

Thanks,

April R.

Date Posted:
6/7/2022 11:35:59 AM

Question

Hi, I am a final year dental student at Tufts,Boston. I am presently using a 2.5x Orascoptic loupe given by the school and while looking for options to upgrade, I came across your website. Notice that you have loupes that cost 1/3 of the price and I am really curious and interested. There are about 232 students just in my batch and not sure how many really know about the cheaper options available in the market. Do you have a sales office in Boston where I can visit and try the loupes ? Thanks Aby

Answer

Hi Aby,

Thank you for contacting MSEC.  One of our customer services representatives will be reaching out to you shortly.  In the meantime, if you need urgent assistance, please contact me directly at April@msec.co, or 713-706-4480 x 102.

Thanks,

April R.

Date Posted:
5/31/2022 6:20:46 PM

Question

Looking to purchase some items for our Sports Medicine class here at the Career Development Center, with the Jackson Public School District in Jackson, MS. I look forward to hearing back from your at your earliest convenience.

Answer

Afternoon Deadra:

Per our conversation, please email your list to gary@msec.co.  Thank you and have a good day.  

Date Posted:
5/25/2022 3:37:47 PM

Question

what is the process recommended for moving the parallel bars from one room to another Is it necessary to call service tech on site or can it be done by maintenance crew in our Hospital?

Answer

Afternoon Maria:

Thank you for your inquiry.  There is no established process for moving parallel bars from one location to another.  You should use a level to ensure that the surface upon which the bars are being placed is leveled,  Also, use a measuring tape and a level to adjust the height of the parallel bars to the same height.  So, if you have the necessary tools to take the bars apart, along with a level and measuring tape, its a DIY project.  

Date Posted:
5/20/2022 2:33:30 PM

Question

Do you know where I can DONATE a Theracycle? It is a stationary powered bike for Parkinson or other neurological impaired persons. It sells for upwards of $4,000. It was donated to my husband because the owner died and the daughter knew my husband had Parkinsons. Unfortunately he cannot use it any more. The only thing it needs done to it is an oil change. We would like to DONATE it; we are not looking for money. Do you know anywhere we could contact? I have run out of ideas. We have contacted all the Parkinson organizations in Florida and they have no where to keep such an item and no one to refer us to. Thank you in advance for any help you can give us. We don't want to see such a great machine in the salvage yard!

Answer

Good morning Mrs. Knapp, 

I will reach out to our FEMA donations contact and see if that can match you to a person or organization in need of this equipment. 

If they are able to find a match for you, I will put you in contact with the donations coordinator directly. 

Respectfully, 
Christa Wong
Christa@msec.co
713-706-4480 ext. 107

Date Posted:
5/18/2022 2:33:08 PM

Question

Dear Sir / Madam: I like your MS3C-1000 Lightweight Ambulance Stretcher-Chair.I had a question: In the flat stretcher position, does it have only two heights: the collapsed position and the 26.5 upright position Please let me know. Thank you. Sincerely, Samir

Answer

Morning Samir:

Thank you for your inquiry. MS3C-1000 stretcher only has two height positions.  For multiple height positions, you may wish to consider MS3C-250. stretcher.  Please keep in mind that both of these stretchers require a vehicle loading height of 26/27 inches or less.

Date Posted:
5/16/2022 6:40:00 PM

Question

Hello, If I order this cabinet with the keyed lock, can i order additional sets of keys for it

Answer

Dear Heather:

Thank you for your inquiry,  We are working to address your request.  We will follow up with you on Monday.  

Date Posted:
5/13/2022 10:30:27 AM

Question

Hello, I am looking to get a quote for five privacy screens in grey. We received a previous quote for 0713WIN Designer Privacy Screen Swatch - $551.57 and I wanted to be sure the prices are still the same?

Answer

Thank you for your inquiry Adrien. Your quote is in process and we will email it to you later today. 

Date Posted:
5/10/2022 5:15:11 PM

Question

Quote for 2 packages with sunlight oak and light colored countertops. Slate blue for upholstery with an extra exam chair. Please provide drawing or image of selected package. I would need to know the dimensions to build appropriately for plumbing and electrical.

Answer

Good Afternoon Teykia:

Thank you for your inquiry.  We'll have a quote for you shortly.  

Date Posted:
5/10/2022 10:34:06 AM

Question

Hi what is meant by Easy-to-add modularity allows the addition of 2 additional channels of electrotherapy or a battery module If i wanted to add 2 additional channels to this unit and/or the battery option how would I do that, and cost?

Answer

Hi Taneca,

Thank you for reaching out to MSEC.  One of our customer support specialists will be reach out to you soon with the answers to your questions.  If you need anything else in the meantime, please feel free to reach out to me directly at April@msec.co.

Thank you!

April R.

Date Posted:
5/9/2022 8:42:28 PM

Question

Hi Im looking for an electrotherapy combo US 5mm head unit but I am confusing the difference between the 2 channel and 4 channel options. Can you please clarify 2 and 4 channel max electrodes per client, and which allows for multiple clients to or single client use at a time.thanks

Answer

Hi Taneca,

Thank you for reaching out to MSEC.  One of our customer support specialists will be reach out to you soon with the answers to your questions.  If you need anything else in the meantime, please feel free to reach out to me directly at April@msec.co.

Thank you!

April R.

Date Posted:
5/9/2022 8:19:55 PM