Ask The Pros:

Question

Do you have demos What is your return policyAre the chairs in stock?Is this the best chair for home stairs 3 sets of 7 stairs Up and down ? Thank u

Answer

Good Afternoon Denise:

Thank you for your inquiry.  These chairs are in stock.  If your stairs have a L-shaped landing which is at least 42x42 inches, the unit will work great. We do not offer demos.  We have 30 day return policy with 30 percent restocking fee and return shipping paid by customer.  Unit must be returned in original packaging.  Please give us a call back to discuss options. 

Date Posted:
5/20/2021 1:32:22 PM

Question

Can you send me a quote for this MEDICATION CART please including shipment to the in MIAMI

Answer

Good afternoon, 

Thank you for your inquiry. One of our customer support specialists will be in contact with additional information. 

Please do not hesitate to call or email us directly if you have any additional questions. Our local number is 713-706-4480 or you can email questions to April@msec.co. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/20/2021 1:20:23 PM

Question

Hi good morning: Item# 212-321-151-0501GEND QTY 1 Item# 9-8448-3STTX set of 2, need 4 curtains. Thank you .

Answer

Afternoon Monica:

Thank you for your inquiry.  Please check your email for some options and additional info regarding your quote request.  

Date Posted:
5/18/2021 10:13:50 AM

Question

Does this unit also heat the water

Answer

Afternoon Carl:

Thank you for your inquiry.  These hydrotherapy tubs do not have a heating or cooling element.  They come with a turbine which circulates water to maintain uniform temperature throughout the tub.  Water is piped into the tub using existing plumbing or a hose.  Ice is than added for cold hydrotherapy to reduce inflammation and soreness in muscles and joints.  Hot water is added to relax and sooth the body.  Should you have any other questions, please give us a call and speak with a product specialist.    

Date Posted:
5/13/2021 10:23:24 AM

Question

Does this system include the 4 transducers that are images in the listing for the price listed at $3,950

Answer

Good afternoon Ms. Comstock, 

Thank you for your inquiry. One of our customer support specialists will be in contact with additional information. 

Please do not hesitate to call or email us directly if you have any additional questions. Our local number is 713-706-4480 or you can email questions to Christa@msec.co. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/7/2021 4:10:51 PM

Question

Can this be used on a staircase that has one curve in it.

Answer

Good Monring Poly:

Thank you for your inquiry.  MS3C-100TS can be used on staircases with some curvature.  Also, please bear in mind that this unit will only go down flights of stairs.  You may also wish to consider MS3C-300TS for downward mobility or MS3C-300TSB for both up and down mobility.  

Date Posted:
5/7/2021 10:46:06 AM

Question

Please advise on the availability of the 16 oz or gallon size maximum strength flexall.

Answer

Dear Edwin:

Than you for your inquiry.  Max Strength Flexall is current unavailable, with no restocking date at this time.  

Date Posted:
5/6/2021 3:27:46 PM

Question

I purchased a 42 bin locking medical cart. Wondering when the estimated time for arrival may be?

Answer

Good Afternoon Diedra:

Thank you for your inquiry.  Expected ship date is 5/11/21.  Transit time is 4-5 business days.  Please let us know if you have any other questions.  

Date Posted:
5/5/2021 3:15:11 PM

Question

is this chair suitable for children over 50 pounds

Answer

Afternoon Mr. Hurwitz:

Thank you for inquiry.  The chair is suitable for use with individuals under 220 lbs.  Please bear in mind that the chair is only designed to go down flights of stairs.  

Date Posted:
5/3/2021 1:50:23 PM

Question

Does this BP Monitor work with blue tooth to send the readings to Kaiser Home Monitor System to Doctors Office

Answer

Good morning Ms. Gayla, 

Thank you for you inquiry. 

The Bariatric Blood Pressure Monitor - X Large, CA987AUDNAISG does not come with a Bluetooth feature. We do offer some Bluetooth capable monitors. The Bluetooth connectivity only allows you to send the data to a tablet or compute for record keeping but does not specify that it can be set up to load to the Kaiser Home Monitor System directly. 

Please feel free to call with any additional questions at 1-800-706-4480. 

Respectfully, 
MSEC Customer Support

Date Posted:
5/1/2021 12:02:02 AM

Question

we just received this item and was wondering if there are instructions for the attachments

Answer

Good afternoon, 

Thank you for your recent order. We do not have an accessory installation guide, but I will send pictures of all sides of the cart. This will help you with the bin placements. Please feel free to contact me directly with any additional questions!

Regards,

Lucinda E.

Date Posted:
4/30/2021 12:34:46 PM

Question

Would like a price for a two table tapining table 36H 42 D not sure on Length with a center drawered cabinet and with just two taping tables. I would like it figured with a back on it.we would need the table and cabinets by August 2021.I am the Director of Sports Medicine

Answer

Good morning,

My name is Lucinda and I will be working on your quote. There are a few options available. Do you want the top drawer and cabinet to lock? There is an option to have a waste basket cutout on the middle cabinet section. Do you want this feature? There is a side step and a front step option. Do you want either, if so on one or both sides? Please confirm these options. Also, I need a ship to zip code. To get a shipping estimate, I need to know if there is there a receiving dock at the delivery location? Please let me know if you have any questions!

Date Posted:
4/29/2021 8:57:24 PM

Question

What is the companys name that manufactures this product Please let me know, thank you.AlyssaFusion Medical

Answer

Thank you for your inquiry.  MS3C LLC is the manufacturer for this model.  

Date Posted:
4/27/2021 2:47:08 PM

Question

Does medicare pay for this wheelchair an if this chair is not to our satisfaction can it be returnedThank you

Answer

Dear Ms. Szopa:

Thank you for your inquiry.  To our knowledge Medicare does not offer coverage for evacuation chairs. You will have 30 days from the day of delivery to return the unit in original packaging. 30 percent restocking fee and return shipping will apply.  

Date Posted:
4/26/2021 5:55:26 PM

Question

could handles be added to this cart for moving it around during fire drills

Answer

Good afternoon, 

Thank you for your inquiry. Yes, a side handrail can be added to the cart. Production will pre-drill and add when the cart is built.  Item # 61LSHRF. Please let me know if you ahve any questions.

Regards,

Lucinda Eshenbaugh

Date Posted:
4/21/2021 12:11:19 PM

Question

Will this work for going upstairs as well

Answer

Dear Karen:

Thank you for your inquiry.  MS3C-100TS is going downstairs only.  MS3C-300TSB is a battery operated unit which goes both up and down stairs.  The unit requires a single operator.  Please contact us for any other questons.  

Date Posted:
4/13/2021 11:06:27 AM

Question

Looking for a medication cart with IV and drawer dividers. Can the shelf for a defibrillator be removed We would not need it for our purposes. Thank you in advance

Answer

Good Afternoon Renee:

Thank you for your inquiry.  The Defib shelf is removable.  Cart is in stock and can ship within 24 hours of order placement.  

Date Posted:
4/9/2021 1:49:20 PM

Question

What is the tread length on this? The stairs we have are very shallow.

Answer

Afternoon Barbara:

Thank you for your inquiry.  MS3C-300WS as well MS3C-300TSB (battery operated chair) do not need to straddle two sets of steps at all times for safe operation.  Both units work equally well rolling over individual steps or straddling two steps.  Track length is approximately 32”.  If you would like to speak with tech support to make sure either unit will work for you, please call us at 713-706-4480 x 104. 

Respectfully,

Customer Service Department

www.MSEC.co

Toll free: 877-706-4480

Local/ International: 713-706-4480

Fax: 713-706-4161

Date Posted:
4/6/2021 7:54:01 PM

Question

what model holds wheelchair and patient rather than requiring patient to transfer onto this surfaceLooking for transportation up the steps in an auditorium -- some wide treads, some narrow and some places where the ailse turns rather sharply. How strong must caregiver be to control this?

Answer

Good Afternoon Rosanne:

Thank you for your inquiry.  The model you are referring to is MS3C-300WC which is battery operated trolley for wheelchairs.  The unit is currently on backlog with lead time or approximately 4 weeks.  Alternatively, please look at model MS3C-300TSB which is a battery operated stair assist chair.  

Date Posted:
4/5/2021 10:44:48 AM

Question

How does this tray mount onto the chair Is it pretty universal or does it only go with a specific phlebotomy chair?

Answer

Good afternoon Ms. Broome, 

Thank you for your inquiry. 
One of our customer support specialists is looking into this request for you and will provide you with more information shortly. 

Respectfully, 
MSEC

Date Posted:
3/17/2021 2:43:00 PM