Ask The Pros:

If you can't find it on the web site or if your have questions about medical equipment, please don't hesitate to Ask the Medical Pros or call us toll free at 1-877-706-4480. We'll be happy to assist you!

Please take a look at our previous Ask The Pros questions and answers at Ask the Pros Archives before submitting your inquiry, or fine tune your search by typing in question related search phrases into Search Ask The Pros window below.

Please allow up to 48 hours to receive a reply to your question. A response will be sent to you via email. If you do not hear from us within 48 hours, please feel free contact our offices.

Please limit your questions to medical products, only. For a diagnosis of your ailments, please consult with your physician.

 

Please allow up to 48 hours for your response to be posted. A response will be sent to you via email.

Question
Hi Can tell me whether you deliver to the UK? We are looking to purchase a rollator. Please confirm. Kind regards Emma

Answer
Yes, we do ship to the UK.  If you could advise as to the model you are interested in, we would be happy to provide a quote including delivery.

Date Posted:
9/13/2012 6:22:29 PM

Question
Do sell a lightning detector that a Sports Medicine/Trainer would use?

Answer
Unfortunately, this is not a product type that we currently have in our inventory.

Date Posted:
9/13/2012 4:34:02 PM

Question
Good Afternoon, I am trying to obtain as quote for 30 cases or 720 Flannel sheets. I work with the Canadian DND, or DOD in the US. The quote would need to also include shipping cost to Petawawa Ontario, Canada.

Answer
We would be happy to offer you a quotatoin.  This will be sent to you shortly.

Date Posted:
9/13/2012 4:08:33 PM

Question
What are the dimentions of the case Does this meet FAA spec 121 Appendex-A?

Answer
Thank you for your inquiry. The dimensions of the box is: 7in H x 10in W x 3in D. This particular safety kit is not FAA approved. We do have a new FAA approved kit that will be available next week. I will send you the details Monday. Thank you!

Date Posted:
9/13/2012 4:03:10 PM

Question
What is the recommendations for steam sterization dry times Thanks

Answer

Please see the below link for CDC recommendations on disinfection and sterilization:

http://www.cdc.gov/hicpac/disinfection_sterilization/13_0sterilization.html

Date Posted:
9/12/2012 9:11:52 AM

Question
Scale will not balance what should I do.

Answer

If your scale is still under warranty, we would suggest you contact the manufacturer for assistance or review of warranty.

Otherwise your scale may need calibration:

1 - Place the scale on a hard, flat surface.

 2 - Locate the calibration knob or dial on the scale.

 3 - Place a weight on the scale's weighing area.

 4 - Turn the calibration knob until the reading gives the correct weight.

Date Posted:
9/11/2012 3:28:26 PM

Question
Sir,Iam a plastic surgeon working in Africa and doing a lot of outreach surgical missions for cleft lip and palate. Can you kindly propose me a good surgical headlight for plastic surgery, which one is the best on your catalalogueRudolp : - Headlamp w/ Polymer Cable : - LED Surgical Headlight

Answer

We have a great headlamp that would be of use:

http://www.medical-supplies-equipment-company.com/product/ppf/id/25127/new_prod_full.asp

LED headlamp provides ideal illumination of the examination area with a 40 cm distant, focusable, white and cold light with 5500 Kelvin and 7100 lux. The LED lamp employed has a life of approx. 15,000 hours and can be supplied with power using standard commercial AAA batteries, long-life lithium batteries or NiMH rechargeable batteries plus plug-in charger, so that no annoying power cord need be used during the examination.

Date Posted:
9/11/2012 12:24:41 PM

Question
Sir, I am a plastic surgeon doing a lot of outreach surgical missions cleft lip and palate and would like to know the best surgical headlight for this kind of surgery.BestDr Rudolph DIOP

Answer

We have a great headlamp that would be of use:

http://www.medical-supplies-equipment-company.com/product/ppf/id/25127/new_prod_full.asp

LED headlamp provides ideal illumination of the examination area with a 40 cm distant, focusable, white and cold light with 5500 Kelvin and 7100 lux. The LED lamp employed has a life of approx. 15,000 hours and can be supplied with power using standard commercial AAA batteries, long-life lithium batteries or NiMH rechargeable batteries plus plug-in charger, so that no annoying power cord need be used during the examination.

Date Posted:
9/11/2012 12:16:43 PM

Question
I need assistance programing our N-180, where can I get help to program it?????

Answer
Thank you for your inquiry. Please contact http://bemes.com/ and phone number: 636-349-3377 

Date Posted:
9/10/2012 9:24:29 PM

Question
request contact no of agent in Malaysia for product : Aneurysm needle, retractor hook, tracheostomy hook retractor. thank you

Answer
Hello, my name is Brittany Steffen and I would be happy to assist.  Please provide the quantities you require on the products you are requesting and I'll be happy to provide a quotation.  Thank you!

Date Posted:
9/10/2012 8:36:07 PM

Question
how many unite in one pack of this item

Answer
Thank you for your inquiry. These electrodes come in a pack of four. I'm working on the volume pricing request and I should have it for you by the end of business day.

Date Posted:
9/10/2012 1:20:04 PM

Question
WE ARE KINDLY REQUESTING FOR THE PRICE AND DELIVERY PERIOD FOR THE BELOW DESCRIBED ITEM: - BACTERIA FILTERS for ISOLATE INFANT INCUBATOR AIR SHIELDS, MODEL: C100/ C300. QUANTITY: 10

Answer
Thank you for your request.  Do you have an item number for reference of this or brand, by chance?

Date Posted:
9/10/2012 6:05:06 AM

Question
I need a safety latch for the basket on my Rollator walker. I put my purse in the basket. I''''d like to latch it shut so no one can lift the seat up and easily steal my purse. Do they make such a thing? Please let me know. Thank you in advance for your help.

Answer
Unfortunately, we do not have an item that will lock/latch the seat to the basket.  You may be able to locate a latch/snap type device at a hardware store that would provide the same function you desire to achieve.

Date Posted:
9/9/2012 8:29:40 PM

Question
volume pricing! I want your best price for: Reflex Pre-Gelled Carbon Electrodes - 2in x 2in, Square Quantity: 300 Unit Thanks Aiman

Answer
Thank you for your inquiry. Please check your email shortly for a formal quote including volume pricing.

Date Posted:
9/9/2012 6:07:57 AM

Question
I just want to confirm the quantity. Is there 100 blades in a box

Answer

Thank you for your inquiry. Yes, that is correct there are 100 blades in a box.

I'm working on providing the additional information you are requesting for the Bone saws. I should have the answers for you shortly.

Date Posted:
9/7/2012 6:52:22 PM

Question
Since the image for this saw is not clear to see on the internet, could you send me some detailed information and image for it.Also, I need to create Rat radium defract model and this one can apply for animals.Thanks,

Answer
Thank you for your inquiry. This particular item is the handle only. The saw wire comes in lengths on 12”, 20”, and 30”. Please check your email shortly for a larger image.

Date Posted:
9/7/2012 5:06:03 PM

Question
1. Could you tell me the minimal length for this saw Since I need to do rat radius bone model.2. How much for each replaced blade? I may need moreThanks

Answer
Thank you for your inquiry. Could you tell me what do you mean by the minimal length for the saw? The product support specialist is requesting clarification please.

Date Posted:
9/7/2012 5:02:48 PM

Question
Does this table have stirrups for gyn exam use

Answer
Yes, there are heavy duty stirrups included as a feature on this table.  They are easily put away and brought out to use.

Date Posted:
9/7/2012 3:42:53 PM

Question
My 14 year old daughter has 2 winged scapulas and sloped shoulders. She cannot lift her arms above her head. Would this devise benefit her

Answer

Thank you for your inquiry.  This device may benefit your daughter.  It is important to keep in mind that this device is designed to fight the bodys natural tendencies to slouch forward.  Therefore, it would take some time for your daughter to get used to wearing this product.  The best thing to do is to gradually increase the tension on the straps over a period of several weeks.  Also, you may wish to consider stretching and strengthening exercies to develop muscle tone in the back and shoulders. 

Date Posted:
9/6/2012 2:24:14 PM

Question
i need MRI system please mention the manfacture price warranty

Answer

Thank you for your inquiry. We would need a little more information to find the right MRI machine for the facility.

Date Posted:
9/6/2012 12:39:26 PM

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